- Click here for Reservation tutorials.
Options Available Viewing Arrivals, In-House, and Departure Grids | ||
---|---|---|
Un-Cancel |
Uncancel
The cancellation of a reservation can be reversed. Select a reservation
and click Uncancel from Options. If no reservation
is selected, the Find Reservation
screen opens to allow for selection. If the selected reservation has not
already been cancelled, the system prompts with "The selected reservation is
not cancelled". A reservation must be cancelled before it can be uncancelled.
Once an appropriate reservation is selected, the Uncancel
screen opens.
Note: Uncancel Timeshare Reservations & Contracts: Uncancel checks to see if timeshare contracts are being used. If
so, Uncancel checks to see if the selected timeshare reservation is
still connected to the week that created the reservation. If not
connected, the selected timeshare reservation cannot be uncancelled.
Once the reservation is selected, click the Uncancel button. A
confirmation is displayed before closing the form. The options and
scenarios listed below can also be addressed from this form before clicking.
- Unavailable Room
- If the uncancelled reservation was preassigned to a room that is no longer available, the system prompts to complete the uncancel process and make the reservation an inventory reservation.
- No Previous Deposit
- If the reservation did not have a paid deposit, the system prompts for the deposit amount. If a credit card payment is required, enter 0.00, since the field is only for requesting deposits. If the amount entered is greater than 0.00, the system requests a deposit date. Use Report 710 Advance Deposits Due on the Reporter menu for a list of overdue deposits. Reservations with the SF code can be uncancelled.
- Deposit Refunded/Forfeited
- If the reservation has been cancelled and the advanced deposit forfeited, use the Uncancel option to remove the forfeit transaction and reinstate the reservation. The forfeit transaction is reversed and the reservation returns to a future reservation. For details on how to remove the forfeit transaction, see Refund Forfeit Deposit.
- Reservation Type
- After the reservation is uncancelled, the reservation type is change to a "4", future changed reservation, and the cancellation number and reason are deleted from the second reservation screen.
Click these links for Frequently Asked Questions or Troubleshooting assistance.
11/27/2012
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