RDPWin

Support Training Document - Front Desk

Training Index

Goal

The following are goals for this class:

Understand RDPWin's front desk procedures
Able to train current front desk staff on new procedures

Overview

Procedures for front desk and reservationists are combined under Reservations. There are easy, accessible buttons to view Arrivals, In-house, and Departures.

Basic Front Desk Procedures

Find Res F3
Find Res, then select from Options
Tabs below reservation are read-only
Change Res
- Same data as in RDP-DOS, different layout
- Guest information fields
- Change dates, room type, room number, rates
- Tabs for notes, Comments, Work Orders, etc.
Check-in
- Under Options
- Payment, Authorizations
- Check-in button as well as Print Reg Card
Folio Tab
- Preposted vs. Actual
- Folio Filter
Check-out (Use Hamm/Mia Res#282)
- Change Folio A to be RT for Room and Tax
- Payment Options
- Folio Options
  - Preview
  - Print
  - Change
  - Post Charge
- Check-out button
Uncheck-out (Use Hamm/Mia Res#282)
Cancel (Use Eastwood/Clint Res#2)
- Refund/Forfeit Options
- Ability to Hold Deposit on Cancelled Res
Uncancel (Use Eastwood/Clint Res#2)
Folio
Confirmations
Arrivals, In-house, Departures
- Grids
- Sorting and grouping
- Right-click Options
  - (Export to Excel
  - E-mail Confirmations
  - Print Folio
  - Print Reg Cards
House Status
- Sleepers replaces 752 Sleepers Report
- No shows replaces 720 No-show Report
- Highlight Reservation Enables Options Panel
- Rooms Left to Sell (Use 3 nights for demo)
Tape Chart
- Show names
- Legend for Color
- Move Res to Another Room
- Extend a Reservation
- Double-click to Change
- Change Weeks Displays to Four, Click Next
Availability
- Room Blocks
- Next Button
- Booked vs. Committed
Sharewith
Post Charges
- Post Charge
- Reverse or Delete Charge (RDPWin Automatically Hides No Prints)
- Change Charge
  - Description
  - Quantity
  - Price
  - Folio Type
- Deposit Payment (Use Res#2)
  - None
  - Payment
  - Authorization
  - Transfer to Owner
- Select Payment Type
- Printing CC Receipts
Refunds

Advanced Front Desk Procedures

Groups
- Pay Code on Res
- Pay Code on Transactions
- Group Check-in
- Group Check-out
Analysis
- Specifications
- Columns
- Sorting
- Grouping
- Highlight Res to Enable Options Column
- Double-click on Res to Change
Telephone Options
Key Card Options
Convert Res Types
- Inventory
- Preassign
- Special
Process Held Deposits
Close Shift (Res, Options, Close Shift)
Front Desk Reports

Click these links for Frequently Asked Questions or Troubleshooting assistance.