RDPWin

System - RDPWin Monitor

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Overview

RDPWinMonitor looks for new reservations (EXCEPT for long term reservations) and automatically sends e-mail confirmations as configured. This task is performed by the RDPWinMonitor Windows service that should be always running in the background.

Note: RDPWin Monitor cannot process Statistics when Reset Statistics is running, and Reset Statistics cannot run when RDPWin Monitor is processing Statistics for the same property.

Right-click on the reservation and choosing Send E-Mail Confirmation to send an e-mail manually. After the confirmation is successfully sent out, the reservation display is updated. Double-click on a reservation in the grid to access the Reservation Change screen. After changes are saved and the screen closed, the system prompts to send an e-mail. This is useful if a change has been made to the reservation and another e-mail confirmation should be sent to the guest.

The RDPWinMonitor service should be installed and run on the data server. It can be configured to automatically start when the system boots up and can be manually stopped and restarted via RDPWin or the windows service console.

Monitor Reservations

The RDPWin Monitor displays all new reservations made today, grouped by resort number, with the newest reservations shown first in the middle section of the screen. Maintenance, cancelled and temporary reservations are not displayed.

Summary by Resort Number

Reservations are grouped by resort number as a summary in the middle area of the Monitor screen. Click the expand button

to view reservation detail by resort number. Various columns available are:

Confirmation Sent
Review the total number of confirmations sent for the day by resort in the summary row.
Errors
Review the total number of transmission errors for the day by resort in the summary row.
New Reservations
Review the total number of new reservations for the day by resort in the summary row (as shown in the example: CCS=119 and HCS-18).
No Confirmation
Review the total number of new reservations with the 'PrintConfirmation' flag is set to NO.
No E-mail Address
Review the total number of new reservations without an e-mail address on file. The "no e-mail address" reservations in the summary count are displayed regardless of filter set at detail level to alert properties that confirmations are not being sent due to lack of e-mail address.
Not Processed
Review the total number of new reservations not yet processed by the RDPWinMonitor. Provided that the service is running, the confirmations are processed on the next interval.

Detail by Reservation

Click the expand button

to view reservation detail by resort number under the summary in the middle area of the Monitor screen. Basic information about each new reservation (res number, guest name, arrival and departure dates, room type and number, e-mail address, and deposit amount) as well as the source of the reservation and status of the confirmation are displayed. Use the grid functions to change the layout/filter information and the left/right scroll bar to view additional columns. Click Error Log for status definitions.

Type Column

The Type column indicates if the confirmation is for New Res or Cancel Res. Any customer using the Cancel Res feature of IRMNet/Owners must configure RDPWin Monitor to send the owner/guest of owner cancellation confirmations from IRMNet.

Error Log

If an error occurs while attempting to email the confirmation, the details of the error are shown in the lower panel of the screen. If logging successful e-mails is enabled, view the log by selecting RDPWinLog from the System main menu and selecting the MonitorYYYYMM.xml logfile. Use the grid functions to change the layout and the left/right scroll bar to view columns additional columns.

Confirmation Status
Status Value	Description
OK	Confirmation has been successfully e-mailed
Not Processed	A new reservation that has not been processed. Provided that the RDPWinMonitor service is running, the confirmation will be processed on the next interval.
No E-mail Address	An attempt was not made to send the confirmation because there is no e-mail address on file. No error notification is sent.
Will Retry	The confirmation was not able to be sent this interval, it will be retried next interval.
E-mail Error	An attempt was made to e-mail the confirmation, but an error occurred. See the error log in the lower panel fo the screen for error details. If an address is configured, an error notification e-mail will be sent.
Confirmation=No Print	The reservations "PrintConfirmation" flag is set to NO. No confirmation will be e-mailed.
Checked In	This reservation is already checked in.
New Reservation Confirmations No Enabled	RDPWin monitor is not configured to send confirmations to new reservations.
RDP-DOS Confirmations Not Enabled	This is a reservation made with RDP-DOS and RDPWinMonitor is configured to not send confirmations to RDP-DOS reservations.
IRM confirmations Not Enabled	This is a reservation made with the IRM and RDPWinMonitor is configured to not send confirmations to IRM reservations.
RDPWin Confirmations Not Enabled	This is a reservation made with RDPWin and RDPWinMonitor is configured to not send confirmations to RDPWin reservations.
GDS Confirmations Not Enabled	This is a reservation made with GDS and RDPWinMonitor is configured to not send confirmations to GDS reservations.
GDS Confirmations Not Enabled	This is a group reservation and RDPWinMonitor is configured to not send confirmations to group reservations.
Paying Guest Confirmations Not Enabled	This is a paying guest reservation and RDPWinMonitor is configured to not send confirmations to paying guest reservations.
Guest of Owner Confirmations Not Enabled	This is a guest of owner reservation and RDPWinMonitor is configured to not send confirmations to guest of owner reservations.
Travel Agent Confirmations Not Enabled	This is a travel agent reservation and RDPWinMonitor is configured to not send confirmations to travel agent reservations.
Wait List Confirmations Not Enabled	This is a wait list reservation and RDPWinMonitor is configured to not send confirmations to wait list reservations.
Brochure Request Not Enabled	This is a brochure request and RDPWinMonitor is configured to not send confirmations to brochure requests.

Refresh Display

The screen automatically refreshes with the latest reservations and status information using the same interval as configured for the RDPWinMonitor service. For an immediate refresh, click the 'Refresh Display' button.

Start RDPWinMonitor

When the Monitor is not running, this button is enabled. Click to start the Monitor service. If already running, this button is disabled.

Status (RDPWinMonitor Service)

This read-only field displays the current status of the RDPWinMonitor service: Running, Stopped or Not Installed. The service can be started and stopped using the Start/Stop buttons.

Stop RDPWinMonitor

When the Monitor is running, this button is enabled. Click to start the Monitor service. If already running, this button is disabled.

Travel Services

The purchasing of requested Vacation Protection (VP) and Security Deposit Protection (SDP) policies is handled by the RDPWin Monitor service which runs in the background on the data server. RDPWin Monitor must be installed, configured, and running at all times on the data server in order for the purchase of SDP and VP policies to be completed. RDPWin Monitor can also be configured to e-mail new reservation confirmations, but this is not required.

View the status of purchase requests on the Travel Services/Monitor Reservations screen. A successfully completed request displays the policy number in the VP and SDP Agreement fields. When an error is encountered during the purchase attempt, the information is logged in the lower RDPWin Monitor Log pane. Payment must be collected for the insurance products to be purchased. When an insufficient deposit is collected (amount still owing for VP and/or SDP), the status of "Payment Required" displays. Only new reservations with travel service products are displayed. Uncheck the "Show reservations with travel services only" checkbox to see all new reservations made today.

The RDP-DOS users option on the Travel services menu allows properties using RDP-DOS to make new reservations to add travel services to those reservations. This screen displays all new reservations made today. Right-click and select Change Reservation to add VP or SDP to a reservation. The RDPWin Monitor service must be installed and running on the data server to complete the policy purchase.

See Balance Travel Services Daily for more information.

Right-Click Functions

See Monitor right-click functions for details.

Click these links for Frequently Asked Questions or Troubleshooting assistance.

05/20/2010