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Activities Add Rooms Add Task Add Work Order Bill To Cancel Individual Res Cancel Group Res Change Check-In Check-Out	Confirmation Convert Res Types  Deposit/Payment Find Reservation Folio Group Check-in Group Check-out Key Card Options  Mass Check-in Mass Check-out	Post Charges Refund Deposits/Payments Refund Security Deposits Sharewiths Telephone Options Transfer Un-Cancel Un-Checkout

Uncancel

The cancellation of a reservation can be reversed.  Select a reservation and click Uncancel from Options.  If no reservation is selected, the Find Reservation screen opens to allow for selection.  If the selected reservation has not already been cancelled, the system prompts with "The selected reservation is not cancelled".  A reservation must be cancelled before it can be uncancelled.  Once an appropriate reservation is selected, the Uncancel screen opens.

Note: Uncancel Timeshare Reservations & Contracts:  Uncancel checks to see if timeshare contracts are being used.  If so, Uncancel checks to see if the selected timeshare reservation is still connected to the week that created the reservation.  If not connected, the selected timeshare reservation cannot be uncancelled.

Once the reservation is selected, click the Uncancel button.  A confirmation is displayed before closing the form.  The options and scenarios listed below can also be addressed from this form before clicking.

Unavailable Room

If the uncancelled reservation was preassigned to a room that is no longer available, the system prompts to complete the uncancel process and make the reservation an inventory reservation.

No Previous Deposit

If the reservation did not have a paid deposit, the system prompts for the deposit amount.  If a credit card payment is required, enter 0.00, since the field is only for requesting deposits.  If the amount entered is greater than 0.00, the system requests a deposit date.  Use Report 710 Advance Deposits Due on the Reporter menu for a list of overdue deposits.  Reservations with the SF code can be uncancelled.

Deposit Refunded/Forfeited

If the reservation has been cancelled and the advanced deposit forfeited, use the Uncancel option to remove the forfeit transaction and reinstate the reservation. The forfeit transaction is reversed and the reservation returns to a future reservation. For details on how to remove the forfeit transaction, see Refund Forfeit Deposit.

Reservation Type

After the reservation is uncancelled, the reservation type is change to a "4", future changed reservation, and the cancellation number and reason are deleted from the second reservation screen.

Click these links for Frequently Asked Questions or Troubleshooting assistance.

11/27/2012

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