Frequently Asked Questions

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What if the property's date format needs to be set to International (dd/mm/yy)?

How do I...

What is the difference between booked totals and committed totals?

How are credit card authorizations released?

What are the steps to update RDPWin?

What are the steps to configure the SMTP server?

How can certain guests be prevented from making reservations?

Which files should be backed up regularly?

How do I...: Tutorials are available for many different RDPWin basic and enhanced modules. Click here for tutorials.
What if the property's date format needs to be set to International (dd/mm/yy)?: RDPWin supports International dates (dd/mm/yy). The date format is dependant on the workstation's "Regional Settings" found in Control Panel.
What is the difference between booked totals and committed totals?: Committed Totals include room blocks that are allocated but not yet specifically reserved by group members. Committed Occupancy % indicates the occupancy percentage of the actual reservations plus group blocks. Booked Totals include only actual reservations made by guests and group members without regard to those committed/allocated. Booked Occupancy% indicates the occupancy percentage of actual reservations. For additional detail, please review Committed Totals and IRM Help.
How are credit card authorizations released?: Authorizations can be released by contacting the bank directly or actually charging something to the account.
What are the steps to update RDPWin?: Update and installation steps for downloading and installing updates are outlined at http://support.resortdata.com/Customers/Download/RDPWinUpdates.htm.
What are the steps to configure the SMTP server?: Steps for configuring the SMTP server are outlined at http://support.resortdata.com/Customers/Knowledge/KB-RDPWin/KWin0010.htm.
How can certain guests be prevented from making reservations?: Guests can be designated as "Do Not Rent" (DNR) for such reasons as damage incurred during last visit or other difficult dealings. From CRM | Configuration | Details tab, add and save a Guest Type for DNR. From the Reservations | Configuration | New Res tab, set the Block Reservations for this Guest Type drop-down to "DNR - Do Not Rent". From the CRM List, locate the guest in question and click Change. On the Details tab, set the Guest Type for troubled guests to DNR.
Which files should be backed up regularly?: All files in the c:\rdpnt\rdp\ directory on the data server and c:\inetpub\wwwroot\irm directory on the IRM server should be backed up consistently. Storage of back-up tapes should be off-site.

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Last Updated 09/03/2008