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VB Script Startup.asp Error when Launching the IRM

Added: 1/15/02
Article ID#: KI0010

RDP has encountered the following error when launching the IRM.

In order to solve this problem, login to the RDP-DOS system, select option "993" - "File Maintenance Utility" on the System Maintenance menu, open file 80 (HRESERVE.DAT) and check for a record marked "******".  If this record exists, delete it using the <F9> key.

• Warning:  Deleting records from file 80 using option 993 is potentially dangerous.  Please contact RDP Support at 970-845-7108 if you are not comfortable making system changes with option 993.

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