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CRM Configuration Error in 2.063

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Added 6/19/08 - SS/SW
Article ID#: KWin0068

Issue

Customer receives Configuration Error when starting the CRM after updating to Version 2.063.

Solution

  1. If the web.config file located in C:\Inetpub\wwwroot\CRM has not been customized, rename it to web.old and rerun the CRM2.063 install file in repair mode.
    1.  If has not been customized, the modified date should be 11/2/2007 9:40 a.m.
  2. If the web.config file has been customized, update to CRM Version 2.063, then use Notepad to delete the following:
    1.  Select Notepad from the Start | Programs | Accessories menu.
    2.  Click File from the Notepad menu and select Open.
    3. Set "Files of Type" to All files to assure that the all documents are visible.
    4. Browse to C:\Inetpub\wwwroot\CRM and Open web.config.
    5. Select Find from the Edit menu to search for <add assembly="Infragistics2.
    6. Click Find Next.
    7. Once located, delete the following: <add assembly="Infragistics2.WebUI.UltraWebTab.v7.1, Version=7.1.20071.1048, Culture=neutral, PublicKeyToken=7dd5c3163f2cd0cb" />
    8. Select Save from the File menu.
    9. Save & Close
  3. Restart RDPWin.
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