GDS Operations Guide

Index
Article ID#: KIN0056
Added: 04/06/11 - EL/MC
Update: 03/21/12

Daily Maintenance for GDS Interface

1. Check the GDS interface daily to see if reservations are being made properly.

   • Go to the System main menu --> RDPWin Monitor --> Monitor GDS --> click the Display button.

   

    

   Warning:  The Type column should always read Book, Cancel, or Modify. It should never read Error.
   The Status column should always read Processed Confirmed. It should never read Pending.
   If either the Type column reads Error or the Status column is Pending, contact RDP Support.

    

2. The availability should be synced with the GDS provider as part of the Night Audit or Day End procedures on a daily basis.

   1. To sync the GDS, in RDPWin go to the Night Audit or Day End main menu --> Sync GDS Avail/Rates.

   2. Select the Start Date and End Date for the time period to sync availability with the GDS provider. One year is a common date range to sync.

   

   3. Select the Availability radio button.

   4. Click the Process All button to create a grid with availability.

   

   
   

   5. Click Display. The Status column should change to None or Sent. This may take up to 10 minutes. None indicates there were no errors and availability was successfully sent.

   

Monthly GDS Maintenance or Rate Changes

Rate and rate changes are NOT automatically sent to the GDS provider. RDP recommends syncing rates once a month to extend the rates available to the GDS provider. Complete the sync rates program if changes to the GDS rates are made.   

Note: This process may take several minutes in order for the rates to sync. Larger properties may require up to 4 hours for this process to complete. Because it can be very lengthy, it is recommended that the sync rates only occur once a month or after rates are changed. Users may remain in the system during the sync. 

1. To sync rates, in RDPWin go to the Night Audit or Day End main menu --> Sync GDS Avail/Rates.

2. Select the Start Date and End Date for the time period to sync rates with the GDS provider. One year is a common date range to sync.



3. Select  the Rates & Availability radio button.



4. Click the Process All button.