| Home | RDP Sales | Contact Us | Training |
|
| RDP Support | ||||
|
RDPWin Knowledge Base |
RDP-DOS Knowledge Base |
IRM and IRM.Net Knowledge Base |
Crystal Knowledge Base |
|
Added 04/15/03 - Article ID#: K000162
When beginning the check-out process by using option 131 at the Front Desk Menu, the default is to bring the user to the "Guest Name/Res. Number" field for data entry, as shown here:

The resort may decide to have the 131 option bring the user directly to the "Room" field in order to save keystrokes each time a room checks out. This can also be helpful if the user is posting charges where the room number is easier to read than the name or is the only information on the charge slip.
Go to Menu 98, option 423 and set switch #423-01 to YES. "Go directly to Room Prompt during Checkout = Yes"
Changing the switch back to YES will make the first data entry point the "Guest Name/Res. Number" field and the user will need to tab to enter data in to the "Room" field.
| Supported Environments as of 8/17/2007 | |
|---|---|
| Workstations | All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) with all service packs installed . RDP no longer supports Windows 95, 98, ME, or 2000 Workstations. For RDPWin, a minimum of 1 GB of RAM and a Pentium 3GHz processor or faster are required. |
| Servers | The data server must be Windows 2003 or 2008 32 bit (not 64 bit) with all service packs installed and at least 4GB of RAM. RDP no longer supports Novell Netware Servers. Feel free to call RDP Support at 970- 845-7108 with any hardware questions. |
| Pervasive | The Pervasive database must be Version 9.52 or higher with all Service Packs installed. See Pervasive Overview. |
| Printing Issues | RDPWin supports all standard Windows Printing environments. Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless. Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS. |
| NetMeeting or Remote Desktop |
To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting. Carbon Copy and other remote tools are not supported. See Hardware Requirements for more details. |
| RDPWin | RDPWin is our Microsoft .Net Windows-based software. It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM). Please review: |
| For more information see Hardware Requirements. | |
| Home | RDPWin | RDP-DOS | IRM/IRM.Net | Open A Web Support Ticket |
|---|---|---|---|---|
|
Version 2.xxx | Upgrade to RDPWin | Link to Marketing Site | Contact Us |
| Training | Vendor Interfaces | Troubleshooting | RDP Sales Website |