Home RDP Sales Contact Us Training  
RDP Support  

     Open a Web Support Ticket
RDPWin
Knowledge Base		 RDP-DOS
Knowledge Base		 IRM and IRM.Net
Knowledge Base		 Crystal
Knowledge Base
         

New Windows 2000 Data Server May be Very Slow if Top-of-Line 2GHz CPU

Added 1/23/2003 - Article ID#: K000140

A new Windows 2000 Data Server may be very slow when running RDP from the Server or when connected to this server with Citrix or Terminal Services.  It may take 4-5 seconds for each keystroke to appear.  To verify if you have this problem, proceed as follows:

  1. Verify if the Windows 2000 server has a 2GHz CPU or faster.  This may require a call to your hardware vendor

  2. From the Windows server, select start-run and type in "CMD"   (Press <Enter>)

  3. From the command prompt, type "Edit"     (Press <Enter>)

  4. Type "this is a test" into the Edit program.   If your CPU is 2GHZ or faster, and each keystroke takes 4-7 seconds to appear on the screen, you most likely have the problem, which may be solved with the steps below:

Solution

This is a known problem with Windows 2000 Server and CPU's that run at 2GHz or faster.   Microsoft has identified this problem with article number "Q320694"  A fix from Microsoft is available.  The following link can be used to view the Microsoft Knowledge Base article Q320694.  

http://support.microsoft.com/default.aspx?scid=kb%3ben-us%3b320694

 

Supported Environments as of 8/17/2007
Workstations All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) with all service packs installed .  RDP no longer supports Windows 95, 98, ME, or 2000 Workstations.  For RDPWin, a minimum of 1 GB of RAM and a Pentium 3GHz processor or faster are required.
Servers The data server must be Windows 2003 or 2008 32 bit (not 64 bit) with all service packs installed and at least 4GB of RAM.  RDP no longer supports Novell Netware Servers.  Feel free to call RDP Support at 970- 845-7108 with any hardware questions.
Pervasive The Pervasive database must be Version 9.52 or higher with all Service Packs installed.  See Pervasive Overview.
Printing Issues RDPWin supports all standard Windows Printing environments.  Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless.  Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS.
NetMeeting or 
Remote Desktop		 To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting.  Carbon Copy and other remote tools are not supported.  See Hardware Requirements for more details.
RDPWin RDPWin is our Microsoft .Net Windows-based software.  It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM).  Please review:
For more information see Hardware Requirements.

 

Home RDPWin RDP-DOS IRM/IRM.Net Open A  Web Support Ticket
Version 2.xxx Upgrade to RDPWin Link to Marketing Site Contact Us
Training Vendor Interfaces Troubleshooting RDP Sales Website