Knowledge Base
Knowledge Base
Knowledge Base
Knowledge Base
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Added 12/26/02 - Article ID#: K000126
The Guest History chapter in the User’s Manual details the use of guest history within the RDP system. Part of that chapter refers to using guest types in order to segment guest history mailings. The guest type key can be used for sorting reports, accelerating the process dramatically.
For example, assume a 250 room hotel has 10,000 guests in their guest history database. If the property only wanted to send a mailing to “Weekly Business Guests” designated by a specific market code, the system would search through all 10,000 records in order to locate those with a market code equal to “Weekly Business Guest”. The second option available to the property would be to prompt for a guest type during the reservation process and create a guest type equal to “Weekly Business Guest”. With this feature turned on, the system only looks at those records with the type equal to “Weekly Business Guest”. The second option works dramatically faster because the system is able to read the guest history key of guest type, eliminating the need to search through the entire 10,000 record guest history database.
| Supported Environments as of 8/17/2007 | |
|---|---|
| Workstations | All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) with all service packs installed . RDP no longer supports Windows 95, 98, ME, or 2000 Workstations. For RDPWin, a minimum of 1 GB of RAM and a Pentium 3GHz processor or faster are required. |
| Servers | The data server must be Windows 2003 or 2008 32 bit (not 64 bit) with all service packs installed and at least 4GB of RAM. RDP no longer supports Novell Netware Servers. Feel free to call RDP Support at 970- 845-7108 with any hardware questions. |
| Pervasive | The Pervasive database must be Version 9.52 or higher with all Service Packs installed. See Pervasive Overview. |
| Printing Issues | RDPWin supports all standard Windows Printing environments. Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless. Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS. |
| NetMeeting or Remote Desktop |
To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting. Carbon Copy and other remote tools are not supported. See Hardware Requirements for more details. |
| RDPWin | RDPWin is our Microsoft .Net Windows-based software. It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM). Please review: |
| For more information see Hardware Requirements. | |
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