Knowledge Base
Knowledge Base
Knowledge Base
Knowledge Base
| Home | RDP Sales | Contact Us | Training |
|
| RDP Support | ||||
|
RDPWin Knowledge Base |
RDP-DOS Knowledge Base |
IRM and IRM.Net Knowledge Base |
Crystal Knowledge Base |
|
Added 12/26/02 - Article ID#: K000125
5/19/2006 - When the IRM is configured to reserve by unit number it is critical to limit the number of guest search criteria so the guest does not see, "no available rooms match all guest search criteria". See: KI0058
RDP provides nine guest request labels that describe rooms to the reservationist. These descriptors allow the reservationist to quickly match the guest’s needs with the correct room. Guest request labels can include abbreviations which describe the room’s view, location, amenities (VCR, microwave), and smoking/non-smoking designation. In order to update the C8 table, use option 090 from the System Manager menu and choose option “U” to “Update Table Records”. After entering “C8” at the “Table Number” prompt update sub-record “01”. The system lists the nine guest request labels :
The guest request labels display whenever a room is being assigned to a reservationist. For example, when a room is being assigned to an inventory reservation with RDP120, a list of rooms displays along with the guest request labels.
Assigning Guest Requests to Reservations
Up to nine guest request fields can be assigned to each reservation. These requests are used to specify guest preferences when assigning rooms. Examples of preferences are smoking/non-smoking, view, and bedding. When the available room list is displayed, each room's attributes are also displayed. The reservationist or front desk clerk uses this list of preferences in order to assign a room with the amenities the guest desires.
Ä For a complete description of assigning guest requests to reservations, please see the Switches chapter in this section (switch #422-7).
Adding Guest Requests to Rooms
Guest requests describe specific rooms. To add or change guest requests assigned to rooms, use option "202" - "Change Room Information" on the Room Master menu (11). Guest requests are stored in field #18.
| Supported Environments as of10/15/08 See Hardware Requirements for an entire list. |
|
|---|---|
| Workstations | All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) 32-bit only (not 64 bit on workstations) with all service packs installed . RDP no longer supports Windows 95, 98, ME, or 2000 Workstations. For RDPWin, a minimum of 1 GB of RAM and a dual core processor or faster are required. See Hardware Requirements for an entire list. |
| Servers | The data server must be Windows 2003 or 2008 32 or 64 bit with all service packs installed and at least 4GB of RAM (16 for customers with 20 or more workstations). RDP no longer supports Novell Netware Servers. Feel free to call RDP Support at 970- 845-7108 with any hardware questions. |
| Pervasive | The Pervasive database must be Version 9.52 or higher with all Service Packs installed. See Pervasive Overview. |
| Printing Issues | RDPWin supports all standard Windows Printing environments. Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless. Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS. |
| NetMeeting or Remote Desktop |
To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting. Carbon Copy and other remote tools are not supported. See Hardware Requirements for more details. |
| RDPWin | RDPWin is our Microsoft .Net Windows-based software. It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM). Please review: |
| For more information see Hardware Requirements. | |
| Home | RDPWin | RDP-DOS | IRM/IRM.Net | Open A Web Support Ticket |
|---|---|---|---|---|
|
Version 2.xxx | Upgrade to RDPWin | Link to Marketing Site | Contact Us |
| Training | Vendor Interfaces | Troubleshooting | RDP Sales Website |