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Cannot Open Files Exclusively when Running 995

Added 10/09/02 - Article ID#: K000108

Problem

Error when running 995 - Cannot Open Files Exclusively

Solution

When the error message "Cannot Open Files Exclusively" is displayed while running 995, be sure that all workstations have exited RDP and the RDP Reporter.  With RDP Reporter open, and a report displayed, BTRIEVE files remain open and the availability file cannot be rebuilt.

To determine which workstations are still logged into RDP.

  1. Go to menu 99, 909 (List RDP Users), option 1 (View RDP User list).
  2. Check the workstations that still show in use.  If the computer is turned off, then turn it back on, log into RDP and then log back out.

Try running 995 again.

If the error still appears:

  1. Log all workstations out of RDP.
  2. Open a command prompt.
  3. Change directories to F:\RDP (assuming that RDP is mapped to F:\)
  4. At F:\RDP>type DEL HF*.DAT (if RDP is mapped to a different network drive substitute the F in HF*.DAT with the correct letter)
  5. Change directories to F:\RDP\RDP01
  6. At F:\RDP\RDP01>type DEL LOCKFILE.DAT

Try running 995 again.

If the error still appears and your property is using Pervasive 2000i, the Pervasive monitor can be used to delete the locked users.  This utility requires knowing the server name, the administrator logon and password.

  1. From a workstation, click Start | Programs | Pervasive | Pervasive SQL 2000i | Utilities | Monitor
  2. Click Options | Connect
  3. Enter the server name, login and password.  Click ok. (You will know you are connected because the server name will appear in the lower right hand corner.)
  4. Click Microkernel | Active Users | Delete All Users

You should be able to run 995 now.

If you do not know your server name, administrator logon and password, rebooting the server will also clear the locked users.

 

Supported Environments as of 8/17/2007
Workstations All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) with all service packs installed .  RDP no longer supports Windows 95, 98, ME, or 2000 Workstations.  For RDPWin, a minimum of 1 GB of RAM and a Pentium 3GHz processor or faster are required.
Servers The data server must be Windows 2003 or 2008 32 bit (not 64 bit) with all service packs installed and at least 4GB of RAM.  RDP no longer supports Novell Netware Servers.  Feel free to call RDP Support at 970- 845-7108 with any hardware questions.
Pervasive The Pervasive database must be Version 9.52 or higher with all Service Packs installed.  See Pervasive Overview.
Printing Issues RDPWin supports all standard Windows Printing environments.  Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless.  Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS.
NetMeeting or 
Remote Desktop		 To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting.  Carbon Copy and other remote tools are not supported.  See Hardware Requirements for more details.
RDPWin RDPWin is our Microsoft .Net Windows-based software.  It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM).  Please review:
For more information see Hardware Requirements.

 

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