Added 03/05/10 EL/SS
Article ID#: KWin0119

Alpha-numeric Reservation Numbers
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Issue:  Customer goes past Reservation Number 999999 using any RDP product.

Solution:  The system is configured to automatically transition from Reservation Number 999999, to A00000, and then to A00001.  Support will start to see this issue more and more thanks to our many long-term customers.

Notes

• POS does function with the new alpha-numeric when posted directly to a reservation number.
  
• Tested and verified that PBAdmin picks up the payment properly after version 3.0.001.02.
  
• When a credit card payment is taken, the Pbadmin ResNumNumeric is sent.  The correlation is shown below:
  

  A00000	1000000
  A00001	1000001
  A00002	1000002

  
  
• From the Find Reservation Screen, the customer sees the reservations like this: