Knowledge Base
Knowledge Base
Knowledge Base
Knowledge Base
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| RDP Support | ||||
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RDPWin Knowledge Base |
RDP-DOS Knowledge Base |
IRM and IRM.Net Knowledge Base |
Crystal Knowledge Base |
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Last
Modified 12/27/2005
Article ID#: K000055
| Supported Environments as of10/15/08 See Hardware Requirements for an entire list. |
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| Workstations | All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) 32-bit only (not 64 bit on workstations) with all service packs installed . RDP no longer supports Windows 95, 98, ME, or 2000 Workstations. For RDPWin, a minimum of 1 GB of RAM and a dual core processor or faster are required. See Hardware Requirements for an entire list. |
| Servers | The data server must be Windows 2003 or 2008 32 or 64 bit with all service packs installed and at least 4GB of RAM (16 for customers with 20 or more workstations). RDP no longer supports Novell Netware Servers. Feel free to call RDP Support at 970- 845-7108 with any hardware questions. |
| Pervasive | The Pervasive database must be Version 9.52 or higher with all Service Packs installed. See Pervasive Overview. |
| Printing Issues | RDPWin supports all standard Windows Printing environments. Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless. Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS. |
| NetMeeting or Remote Desktop |
To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting. Carbon Copy and other remote tools are not supported. See Hardware Requirements for more details. |
| RDPWin | RDPWin is our Microsoft .Net Windows-based software. It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM). Please review: |
| For more information see Hardware Requirements. | |
The following links may be useful when troubleshooting problems with Pervasive Software and Resort Data Processing. The following support phone numbers are also available:
| Pervasive Support: | 800-287-4383 |
| RDP Standard Hours Support | 970-845-7108 |
| RDP Support Home Page | www.Resortdata.com/customers/Customer/htm |
The current version of Pervasive is much faster and more reliable than older versions. If the solutions below are not helpful, it may be necessary to upgrade to the current version of Pervasive. Please review the following:
| Hyperlink | Pervasive Database Topic |
|---|---|
| Overview | Overview of Pervasive Software Including Installation and Upgrade Procedures |
| Purchase | How to Purchase Pervasive.SQL from Resort Data Processing |
| K000060 | Verify the Pervasive Version |
| KWin0200 | Pervasive Workgroup Engine Must Be Installed as a Service on Citrix Server or Windows Terminal Server |
| K000188 | Delete Pervasive Users Without Administrator Rights |
| KI0009 | Correct Stat 94 on the IRM Bridge Server - Change SAT Entries |
| K000186 | Pervasive Versions 7.xx or Less Do Not Work and Are Not Supported by RDP |
| K000187 | Correct Stat 171 in RDP-DOS, IRM, or RDPWin |
| K000163 | Install and Configure Pervasive.SQL Using Terminal Services - IRM Server and Data Server |
| K000182 | Pervasive Version 8.6 Client Hangs During Install. Pervasive Client Uninstalled After Reboot |
| K000057 | RDP No Longer Supports Novell Servers (Netware) |
| K000055 | RDP Requires All Workstations use XP Professional with Pervasive |
| Installation | Installing Pervasive on a Windows 2000/2003 Server and on Workstations |
| K000053 | Uninstalling Pervasive from the Data Server, IRM, or Client Workstation |
| K000189 | Stat 46 with RDP000 or RDP910 Using Pervasive Version 9 |
| Home | RDPWin | RDP-DOS | IRM/IRM.Net | Open A Web Support Ticket |
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Version 2.xxx | Upgrade to RDPWin | Link to Marketing Site | Contact Us |
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