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#000000" href="../../Knowledge/KB-RDPWin/KB-RDPWin.htm">RDPWin<br> Knowledge Base</a></td> <td align="center" class="style9"> <a style="color: #000000" href="../../knowledge/KB-DOS/KB-RDPDOS.htm">RDP-DOS<br> Knowledge Base</a></td> <td align="center" class="style9" style="color: #000000"> <a style="color: #000000" href="../../knowledge/KB-IRM/KB-IRM.htm">IRM</a> and <a style="color: #000000" href="../../knowledge/KB-IRMnet/KB-IRMnet.htm">IRM.Net</a><br> Knowledge Base</td> <td align="center" class="style9"> <a style="color: #000000" href="../../knowledge/KB-Crystal/KB-Crystal.htm">Crystal<br> Knowledge Base</a></td> </tr> <tr> <td align="center" class="style9" style="height: 2px;">&nbsp;</td> <td align="center" class="style9" style="height: 2px;">&nbsp;</td> <td align="center" class="style9" style="height: 2px;">&nbsp;</td> <td align="center" class="style9" style="height: 2px;">&nbsp;</td> <td align="center" class="style9" style="height: 2px;">&nbsp;</td> </tr> </table> <!--webbot bot="Include" i-checksum="55536" endspan --><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span><p><b>Updated</b>: 10/13/08 SS per KW</p> <div style='mso-element:para-border-div;border:none;border-top:ridge windowtext 2.25pt; mso-border-top-alt:three-d-emboss windowtext 2.25pt;padding:3.0pt 0in 0in 0in; background:#4893AB'> <h1 style='background:#4893AB'><span style='font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'>RDP Windows 2003 Data Server Installation<o:p></o:p></span></h1> </div> <p><b><span style='color:red'>Update</span></b>:&nbsp; 6/11/08 Microsoft Windows Server 2003 and 2008 for 32 bit and 64-bit are supported by RDP.&nbsp; Feel free to call RDP Support at 970- 845-7108 with any hardware questions.&nbsp; Please see the current <a href="http://www.resortdata.com/RDPWin/CoreModules/Overview/HardwareRequirements.htm">hardware requirements.</a></p> <p><b>Note</b>:&nbsp; &nbsp; RDPWin supports Windows 2003 R2 Standard Edition and Server 2008 for 32-bit and 64-bit programs.&nbsp; RDP no longer supports Windows 95, 98, ME, or 2000.</p> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'> <!--webbot bot="Include" U-Include="../../../RDPWin/IncludePages/InstallDotNetinclude.htm" TAG="BODY" startspan --> <table align="center" border="1" cellspacing="1" width="750"> <tr> <th width="100%" colspan="2">Links to RDP Data Server and Internet Reservation Module (IRM.net) documents</th> </tr> <tr> <td width="50%" align="left"> <ul> <li><a href="http://resortdata.com/RDPWin/RDPWin.htm">RDP Software Technology Overview (RDPWin)</a></li> <li> <a href="http://resortdata.com/RDPWin/OptionalModules/InternetReservationModule/IRMDotNet.htm"> IRM.Net Overview</a></li> <li> <a href="http://resortdata.com/RDPWin/OptionalModules/InternetReservationModule/IRMDotNet.htm">IRM.Net New Features</a></li> <li><a href="../../../RDPWin/Help/IRM/Troubleshooting.htm">IRM.Net Troubleshooting</a></li> <li><a href="../../../RDPWin/Help/IRM/Configuration.htm">IRM.Net Configuration</a></li> <li><a href="../../Knowledge/KB-IRMNET/KINet0001.htm"> IRM.Net Themes and Style Sheets</a></li> <li><a href="../../Knowledge/KB-IRMNET/KINet0005.htm"> IRM.Net Customizable HTML</a></li> <li><a href="../../Knowledge/KB-IRMNET/KINet0004.htm"> Integrating IRM.Net into the Marketing Website</a></li> </ul> </td> <td width="50%" align="left"> <ul> <li> <a href="http://resortdata.com/rdpwin/CoreModules/Overview/ProductOverview.htm"> RDP Product Overview</a></li> <li><a href="../../../RDPWin/AddingRDPWin.htm">Adding RDPWin for Existing RDP Customers</a></li> <li><a href="http://resortdata.com/RDPWin/CoreModules/Overview/HardwareRequirements.htm"> General RDP Hardware Requirements</a></li> <li><a href="RDPWin2K_DataServer.htm">Windows 2003 Data Server Installation Document</a></li> <li> <a href="http://support.resortdata.com/RDPWin/CoreModules/Installation/InstallationChecklist.htm">New Customer System Installation Checklist</a></li> <li><a href="../../Knowledge/KB-Crystal/KC00003.htm">Installation and Troubleshooting SMTP E-mail Server</a></li> <li><a href="../Docs.htm">Download Other RDP Documents</a></li> </ul> </td> </tr> </table> <!--webbot bot="Include" i-checksum="14949" endspan --><span style='font-size:10.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span><p>This document is intended for use by Certified Microsoft Installers and outlines the steps for installing the RDP system on a Windows 2003/2008 data server.&nbsp; The document is organized into the following sections.</p> <ul style='margin-top:0in' type=disc> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="http://www.microsoft.com/windowsserver2008/en/us/why-upgrade-2003.aspx">Why upgrade from Windows 2003 Server to 2008?</a>&nbsp; <span style='color:red'>Added 6/11/08</span><o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#RDP_Windows_2000_Data_Server_Configurat">RDP Windows 2003 Data Server Configuration Overview</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Install_Windows_2000_Server">Windows 2003 Server Critical Installation Prompts</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Installation_Steps_after_Initial_Instal">Installation Steps after Initial Installation of Windows 2003</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Windows_2003_-_Create_Domain_-_Install_">Installing a New Domain Name Server (DNS) and Active Directory</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Configuration_of_a_DNS_Server">Configuring Domain Name Services (DNS)</a><o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#NSLOOKUP">Testing Data Server, IRM Server, and all Workstations with NSLOOKUP</a><o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Activate_Remote_Desktop_-_Windows_2003_">Activate Remote Desktop - Windows 2003 Only</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="rdpwin2k_dataserver.htm#Windows 2000 Users and Groups">Windows 2003 Users and Groups</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Create_and_Share_the_RDPNT_Folder">Create and Share the RDPNT Folder</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Install_Pervasive_-Server">Installing Pervasive.SQL Version 8 on the Windows 2003 Server</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Cache_Allocation_Settings">Configuring the Pervasive.SQL Server Engine Cache Allocation&nbsp;</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="rdpwin2k_dataserver.htm#Installing the Pervasive Client">Installing the Pervasive.SQL on each workstation client</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Configuring_Windows_2000/XP_Professiona">Configuring XP Professional Workstations to start RDP</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Testing_Data_Server_Performance">Testing Data Server Performance</a>.<o:p></o:p></span></li> <li class=MsoNormal style='margin-top:0in;margin-bottom:1.5pt;mso-list:l25 level1 lfo1; tab-stops:list .5in'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"; mso-fareast-font-family:"Times New Roman"'><a href="#Existing_RDP_Customers_-_Converting_fro">Existing RDP Customers - Converting from Novell or Windows NT</a>.<o:p></o:p></span></li> </ul> <div style='mso-element:para-border-div;border:none;border-top:ridge windowtext 2.25pt; mso-border-top-alt:three-d-emboss windowtext 2.25pt;padding:2.0pt 0in 0in 0in; background:#7BB1C2'> <h2 style='background:#7BB1C2'><a name="RDP_Windows_2000_Data_Server_Configurati"></a><span style='font-family: "Arial","sans-serif";mso-fareast-font-family:"Times New Roman"'>RDP Windows 2003 Data Server <br> Configuration Overview<o:p></o:p></span></h2> </div> <p>RDP uses the Pervasive database, which is located on a data server.&nbsp; The data server can use Windows 2003 standard edition or 2008 32 bit server, or could be installed peer-to-peer on an XP Professional workstation.&nbsp; The preferred operating system is Windows 2008, as it's faster than 2003.&nbsp; Any new server purchased for a RDP Data Server or Internet Reservation Module Server should be Windows 2008 for 32 bits.&nbsp; Existing customers with a Windows 2003 servers do not need to upgrade to 2008.&nbsp; Before starting the installation process, it is critical to verify if the proper equipment is in place. &nbsp; Please <a href="http://resortdata.com/RDPWin/CoreModules/Overview/HardwareRequirements.htm">click here to review the RDP hardware requirements</a>.<br> <br> This document serves as an overview to the RDP Windows 2003 <b><span style='color:red'>Data Server</span></b> installation process.&nbsp; It is designed for use by a Microsoft Certified Installer and is not intended as the sole reference for installing and configuring a Windows 2003 Server and a Pervasive.SQL database.&nbsp; If you are looking for the installation procedure for RDP's Internet Reservation Module, please <a href="../../../IRMHelp/Default.htm">click here.</a><br> <br> RDP strongly recommends installing the property management software on a Windows 2003 or 2008 Server dedicated to running the RDP software. &nbsp;All other network applications (back-office accounting software, sales and marketing applications, etc.) should be installed on another server. &nbsp;This configuration guarantees maximum performance and reliability for the RDP property management software.&nbsp; It also eliminates the risk of application conflicts between RDP and/or the Pervasive.SQL database.</p> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'> <!--webbot bot="Include" U-Include="NetworkDiagramInclude.htm" TAG="BODY" startspan --> <table border="1" cellspacing="1" width="750" align="center"> <tr> <th width="100%">Diagram of Data Server,&nbsp; IRM Server, and Workstations</th> </tr> <tr> <td> <ul> <li><a href="#OneNetworkCard">One network card in the Internet Reservation Module (IRM) server, data server, and all workstations.</a></li> <li><a href="#Firewall">A physical, separate firewall must be installed.</a></li> <li><a href="#IRMServer">The IRM must use a Windows 2003 or 2008 Server as the operating system (small business server not allowed for IRM)</a></li> <li><a href="#Domaincontroller">The data server can use a Windows 2003 or 2008 server</a></li> <li><a href="#SwitchHub">The IRM and data server must be connected to the same hub/switch.</a></li> <li><a href="#SameSubnet">The IRM and data server must be on the same internal subnet (i.e., 10.0.0.x).</a></li> <li><a href="#Antivirus">Anti-virus software must be set to &quot;not scan Network Drives&quot;</a>.&nbsp; See <a href="../../Knowledge/KB-RDPWin/KWin0006.htm"> Anti-Virus issues</a> for more detail.</li> <li><a href="#SMTPEmailServer">The Microsoft default outgoing SMTP e-mail server must be installed on the IRM.</a>&nbsp; No other e-mail server software, such as Microsoft Exchange, can be installed on the IRM server.&nbsp;&nbsp; See<a href="../../Knowledge/KB-Crystal/KC00003.htm"> SMTP Server Installation</a> for more detail.</li> </ul> <font color="#FF0000"><b>Warning</b></font>:&nbsp; Microsoft Small Business Server can not be used for the Internet Reservation Module (IRM), because Small Business Server installs Microsoft Exchange which does not work with the IRM.&nbsp; </td> </tr> <tr> <td><a name="Internet"></a><img border="0" src="../../../images/Customers/Download/IRMNetworkDiagram.gif" width="900" height="515"></td> </tr> </table> <table border="2" cellspacing="1" width="750" align="center"> <tr> <th>Item</th> <th>Explanation</th> </tr> <tr> <th><a name="Antivirus"></a>Anti-Virus Software</th> <td>Anti-virus software should be installed on the RDP data server, IRM server, and all workstations.&nbsp; It is critical to configure the auto-protected mode of all anti-virus software to scan local drives only.&nbsp; If anti-virus software is set to scan network drives, all network based software such as RDP will run slowly.<br> <br> See<a href="../../Knowledge/KB-RDPWin/KWin0006.htm"> Do Not Scan Network Drives with Anti-virus Software.</a></td> </tr> <tr> <th><a name="Router"></a>Router&nbsp;</th> <td>A router connects your firewall to the Internet.&nbsp; For security reasons, it is critical to always connect the router to a firewall and not directly to a network card in any server or workstation.</td> </tr> <tr> <th><a name="Firewall"></a>Firewall</th> <td>A firewall provides security when an internal network is connected to the Internet. The firewall must be a physically separate device (a &quot;stand alone&quot; firewall).&nbsp; RDP software does not work with firewall software installed on the RDP data server or the IRM Bridge Server.&nbsp; The firewall must be capable of &quot;address redirection.&quot; &nbsp;For example, the external IP address of 65.38.150.5 will be redirected to the internal address of the IRM server (10.0.0.4 in this example).<br> <br> See Linking Options From Your Marketing Website to the <a href="../../../IRMHelp/IRM/IRM_0090.HTM">IRM</a> and <a href="../../Knowledge/KB-IRMNET/KINet0002.htm">IRM.net</a>. </td> </tr> <tr> <th><a name="FirewallPorts"></a>Firewall Ports<br> to Open<br> <br> DMZ setup for IRM<br> <br> Ports for Netmeeting</th> <td>A physical firewall is required to secure the IRM from viruses and other attacks. The external IP address must be redirected to the internal address of the IRM Bridge for Ports 80, 443, and 3389.&nbsp; Additionally, the firewall must be open to allow outgoing e-mail from the SMTP server installed on the IRM bridge on Port 25.&nbsp; Do not, under any conditions, assign the external IP address directly to the IRM, as this creates a security loophole and also prevents proper communication from the IRM to the data server.<br> <br> <table border="1" width="95%" align="center"> <tr> <th width="25%">Ports</th> <th width="75%">Reason</th> </tr> <tr> <td align="center"><font face="Arial" size="3"><b>25</b></font></td> <td>E-mails are sent out to guests from the IRM bridge server using Port 25.&nbsp; See <a href="../../Knowledge/KB-Crystal/KC00003.htm">Installation of Outgoing SMTP E-mail Server</a> </td> </tr> <tr> <td align="center"><font face="Arial" size="3"><b>80</b></font></td> <td>Internet traffic (HTTP) is required for all IRM systems.</td> </tr> <tr> <td align="center"><font face="Arial" size="3"><b>443&nbsp;</b></font></td> <td>Secure Internet (HTTPs) is required if IRM has Security Certificate.</td> </tr> <tr> <td align="center"><font face="Arial" size="3"><b>3389&nbsp;</b></font></td> <td>Terminal services are required for RDP support to access server.</td> </tr> <tr> <td align="center"><font face="Arial" size="3"><b>DMZ Only<br> <br>1583<br> 3351</b></font></td> <td>Some customers want to set up the IRM in a Demilitarized Zone (DMZ).&nbsp; RDP uses the Pervasive.SQL database, which uses two TCP ports when communicating from the client to the server, which are: 1583 and 3351. These ports will have to be open on the firewall, as all other ports required by Microsoft for the Windows 2003 IRM server to communicate with the Windows 2003 Data Server. Please contact Microsoft for details on what ports are required. </td> </tr> <tr> <td align="center"><font face="Arial" size="3"><b>522, 389<br> 1503, 1720<br> 1731</b></font></td> <td>Any workstation that connects to RDP with NetMeeting must open various ports.&nbsp; For instructions on how to configure your firewall to allow workstations to connect to RDP using Net Meeting, see <a href="http://support.microsoft.com/default.aspx?scid=kb;en-us;158623" target="_blank"> Microsoft article ID# 158623 How to Establish Net Meeting Connections Through a Firewall.</a> </td> </tr> </table> </td> </tr> <tr> <th><a name="SwitchHub"></a>Switch or Hub</th> <td>All workstations are connected to a hub or switch which must be a minimum of 100 megabits.&nbsp; The RDP data server and IRM bridge server must be connected to the same hub or switch.&nbsp; Ideally, all workstations that access RDP should be connected to the same hub or switch as the data server.&nbsp; Multiple hubs or switches may be installed for larger installations.&nbsp; Regardless of how many hubs or switches are used, all workstations that access the RDP data server must be on the same subnet.</td> </tr> <tr> <th><a name="SameSubnet"></a>Same Subnet<br> and Domain</th> <td>The RDP data server, IRM bridge server, and all work