Version 3 Upgrades/Updates

New Version 3 Customers

One of the major goals of RDP support is install product updates smoothly.  To help accomplish this goal, RDP upgrades RDPWin Version 2 to RDPWin Version 3 for you.  The process is as follows:

1. Choose your upgrade date carefully.  Your property's RDPWin is unavailable during the update process.  Therefore, it is extremely important that you select a date and time for the update when business is slow.
2. Customers updating to RDPWin Version 3 for the first time need to review the RDPWin3 Customer Steps.
3. Create a Web Support Ticket and request the preferred update date/time.  RDP's Support Department will check the schedule to make sure we are completely available for you.
4. RDP Support will confirm the installation date and time.  In some cases, an update to RDPWin Version 3 may also require an update to the IRMNet or CRM products.  If this is required, we will let you know.
5. To start the installation, you must create a Web-X connection from your Data Server Server.  RDP Support will connect to this session, perform the RDPWin Version 3 update. Employees will then need to login to RDPWin Version 3 from their workstations to complete the update process.
6. RDP Support will notify you when the update is complete.

Current Version 3 Customers

To download RDP updates, please login using your e-mail address and RDP support password (case-sensitive).
If you do not know your password, enter your e-mail address and click on the 'Forgot Password?' link.