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Tip of the Day
The tip of the day will be updated every business day.  It is designed to provide informative tips for any level of RDP user.  Tips will include shortcuts, hints, reminders, helpful notes from the support department and much more.  RDP recommends users review the Tip of the Day as well as signing up managers and users for the Tip of the Day E-mail so important points are not missed. 

The best way to receive the tips is to register for the Tip of the Day e-mail.


May 22, 2013 Just a reminder that RDP Support will be closed on Monday, May 27 for Memorial Day.  Emergency support is available.
Tip of the Day Archive
May 2013  
May 21, 2013 Conducting a data purge on a regular basis keeps your system clean and running more efficiently. After the purge, run the Rebuild Files and Indexes to repair the files. 
May 20, 2013 Test your backup system regularly.  Making a daily backup is very important but if that backup does not work, you may encounter serious problems if restoring data is required.  
May 17, 2013 For properties with the 2-way GDS interface, check the Monitor GDS on a daily basis to make sure reservations are being made in RDP.
May 16, 2013 Check out some of the new How To's in RDPWin. They provide step by step instructions on how to complete several tasks within RDP.
May 15, 2013 More new configurable Tape Chart colors have been added for in-house reservations. A different color can display for checked in guests that have no deposit paid, a partial deposit, or those that are fully paid.
May 13, 2013 When an IRM.Net guests enters notes in the Comments box when making a reservation, the information displays on the Notes tab of the reservation in RDPWin. The note is stamped with "Entered By: IRM.Net Guest," along with the date and time.
May 10, 2013 Disable old or unused group masters, travel agents, vendors, rate plans, market codes, source of business codes, and much more. Disabling these items does not delete them, but rather removes them from lists to make easier to locate active records.
May 9, 2013 If you need to make changes or print a folio for a non-active reservations, use Transfer 1 Res from Non-Active in the Transfer to History program.
May 8, 2013 If not calculating rates by room number but instead by room type only, turn this feature off to potentially speed up the reservation process.
May 7, 2013 Use the Guest History Analysis for a complete list of guests that have stayed at your property. Use this to create mailing and email lists.
May 6, 2013 The credit card CID # from the back of the credit card does NOT get stored in RDP when a payment or authorization is taken.
May 1, 2013 Use the F12 Quick View button in RDPWin to inquire on information without having to leave the screen you are in. 
April 2013  
April 30, 2013 Set up the folio to be emailed to guests when they check-out. Configure the folio report in the Reporter Configuration and email it just like a confirmation. 
April 29, 2013 Check out the video training library for a quick how-to on certain topics. Check back frequently, as new videos are added often.
April 26, 2013

RDP is currently developing a mobile version of the IRM (internet reservation module) that specifically to work on smart phones and tablets. This will greatly increase the appeal, functionality and success rates of bookings for you property. 

If you are interested in joining the beta program for the Mobile IRM please contact Rita Gale at 970-845-1143 or ritag@resortdata.com
April 25, 2013 Schedule pre check-in cleans or inspections on the arrival date or day prior using the Housekeeping module.
April 24, 2013 This is your friendly reminder to backup your RDP data. Backup not only your RDPNT folder, but the IRMNet folder as well.
April 23, 2013 The system can warn if a work order exists in the selected room during the reservation's arrival and departure date on a new reservation.
 March 2013  
March 22, 2013 It is important that someone at your property know where your RDP data server, IRM server, and interface computers are located and how to access them. Occasionally, RDP Support may need to connect to these computers in order to troubleshoot an issue.
March 12, 2013 Store the URL from your marketing website for each unit in the URL field of the room master. Click the Room Web Info button from various locations in RDPWin to view this page.
March 8, 2013 Check out the RDP Mobile Device modules, including Mobile Work Orders and Mobile Check-In, available on a variety of devices.
March 7, 2013 Use the keyboard shortcuts to quickly access programs such as Change Rate Set. View the menu shortcuts from the Help Menu.
March 6, 2013 If workstations are running slow, run the RDPWin Checklist to determine if the workstation meets the recommended requirements.
March 5, 2013 Delete old or unused rate sets from the System menu --> Rates -->  Rate Sets --> Delete. Before deleting, verify that the rate set is not use.
March 4, 2013 Copy rates and add a discount or copy the rate set to a different room type from the System menu --> Rates -->  Rate Sets --> Copy.
March 1, 2013 The Global Post program is available for reservations. Post charges to all in-house or future reservations, or post to reservations attached to a certain group, leader, travel agent, or room type.
February 2013  
February 21, 2013 Reorder your rate plans to put the most expensive or most often sold rate plans at the top of the list, or move less used rates to the bottom.
February 19, 2013 Adjust, remove, or repost room charges to the folio using the Post Charge --> Post Package option.
February 15, 2013 Increase the number of rates that display on the Yield Management screen. To change this number, go to the Reservations Configuration --> New Res tab --> Number of Rate Plans to Display field.
February 14, 2013 Just a reminder that RDP Support will be closed on Monday, February 18 for the Presidents' Day holiday. Emergency support is available.
February 13, 2013 If an owner sells their unit, follow the procedures to transfer ownership to ensure each owner is paid for their reservations properly.
February 12, 2013 Establish a loyalty or frequent guest program with RDPWin's CRM Module. Award points to guests for each night they stay or based on a dollar amount. Points can be tracked and redeemed for different rewards like free nights or meals.
February 11, 2013 Show invalid rates on the Yield Management screen by unchecking the box from the Reservations Configuration --> New Res Tab.
February 8, 2013 RDP offers the IRM.Net Interactive Map module for campgrounds and RV resorts.  Upload an image of your map, plot the hotspots, and the guests can select the unit via the map to book directly on the IRM.Net.
February 7, 2013 Cancel reservations via the IRM.Net. Guests login to their account using their email, select the reservation to cancel, and click the Cancel link.
February 6, 2013 Schedule in advance spring cleans or deep cleans for each unit using a one-time recurring clean from the Housekeeping menu.
February 5, 2013 When updating taxes from the C7TC - Tax Category Table, the tax GL accounts for taxes 1 - 4 display in the grid.
February 4, 2013 If using the Itinerary Module, set switch 423-14 to Yes to change the date of activities on the guest's itinerary when the reservation dates change.
February 1, 2013 The Availability screen displays the occupancy percent for each room type and/or group block. Update to RDPWin 3.0.012.32 for this feature.  
January 2013  
January 31, 2013 Track when the owner's unit is in the rental program by using the Contract Start and Contract End fields on the owner master account. Show the contract end date on the tape chart by checking the Show Contract End Date from the Reservations Configuration --> Tape Chart tab.
January 30, 2013 Set the default for the "Keep old rates or calculate new rate" question when changing reservations. Set switch 424-17 to New if new rates are typically selected, or set the switch to Old to keep old rates.
January 29, 2013 Include an opt out or unsubscribe option on mass emails sent to master accounts like groups or travel agents. Offering an opt out or unsubscribe option for emails is necessary to be in compliance with Anti-Spam regulations.
January 28, 2013 Allow group reservations to check-in to dirty rooms when using the Group Check-In or Mass Check-In programs. Set switch 423-03 to Yes to enable. It allows all reservations from the group to be checked in at once in order to save time at the front desk.    
January 25, 2013 Track the direct cost and markup of activities with the Itinerary & Concierge Module. Create a component with the cost and one with the markup in order to view the profit amounts by vendor for each activity sold.
January 24, 2013 Credit cards can be authorized prior to check-in by setting the switch from the System menu --> Configuration --> Protobase or VRP. If the guest arrives early and wants to use the amenities like the restaurant prior to the room being ready, authorize their card before checking in the guest.
January 23, 2013 Use the IRM.Net Analytics and Campaign Management module to track when guests use your keywords in a search to reach the IRM.Net.
January 22, 2013 Require an email address on new reservations by setting switch 424-14 to Yes. If the guest does not provide an email address, check the None box next to the email field.
January 18, 2013 Remove the Housekeeper or Inspector once it has been assigned to a board on the Housekeeping schedule by selecting the blank record in the drop down list in the Housekeeper or Inspector field.
January 17, 2013 Mass emails for masters (guest history, owners, groups, travel agents, etc.) can now include Crystal Reports in the body of the email.
January 16, 2013 If looking to update the appearance of your IRM.Net, check out the most commonly changed IRM.Net styles document.
January 15, 2013 Use the Special (S) Reservation type for making reservations that are on hold, in the instance where you are waiting for a deposit or the reservation is not yet confirmed. Special Type reservations can be converted into Paying Guest reservations, or mass cancelled using the Cancel S Type Reservations feature from the Night Audit menu.
January 14, 2013 Use the Lock/Unlock Logon option from the System menu if running a utility like Reset Availability or Rebuild Files or if you are running an RDPWin update.
January 11, 2013 If you find that you are constantly having to authorize credit cards for additional amounts after check-in, increase the authorization amount with either a percentage or flat amount.
January 10, 2013 For properties using the VRP Credit Card Interface, update to RDPWin 3.0.012.21 to include a 15% tolerance for credit card authorizations.
January 9, 2013 Twelve new comment fields are available on the room master's Comments Tab. Use these comment fields to store additional information about the room that does not have a standard field for it on the master record. This is available in RDPWin 3.0.012.22 or higher.  
January 8, 2013 There is a new Turn Down Report in the Housekeeping folder to display in-house reservations with the room number information for properties that provide housekeeping turn down service.
January 7, 2013 IRM.Net support additional operators in the Conditions drop down for the Guest Requests. Use >, >=, <, <= to narrow down the room selection.
January 4, 2013 Configure comment fields for use on the IRM.Net in order to obtain additional info from guests from the IRM.Net Config --> Comments tab.
January 3, 2013 Deposits can be configured to round the amount due to the nearest $10. For example, if the deposit amount calculated is $126, the deposit due amount would be $130. Enable this feature from the Reservation Configuration --> Deposits tab. 
January 2, 2013 The IRM.Net can be configured to display room images in a picture carousel. Guests can scroll through up to 20 images of each room or type by clicking the Photo link.
 December 2012  
December 28, 2012 Just a reminder that RDP Support will be closed Monday, Dec. 31 and Tuesday, Jan. 1 for the New Year's holiday. Emergency support is available.
December 27, 2012 Use the Booking Report under the Reservations menu for a comprehensive look at occupancy in various formats.
December 26, 2012 Don't forget to use the F12 Quick View button for the F12 key to inquire on information without having to leave your current screen.
December 20, 2012 Make your property more visible to millions of potentials guests by signing up with one of our GDS Providers. They ensure that your availability is visible across multiple channels at all times, including online travel agents and wholesale operators. The RDP two-way GDS interface sends rates and availability to the GDS, while reservations are automatically added to RDP. 
December 19, 2012 It is important to check the Checked Out with Balance Due report on the Internal Audit or from the Night Audit folder on a regular basis.
December 18, 2012 Just a reminder that RDP Support will be closed Monday, Dec. 24 and Tuesday, Dec. 25 for the Christmas holiday. Emergency support is available.
December 17, 2012 Customize labels in the system by right clicking the label and selecting Change Caption. Change the word 'room' to unit, villa, house, etc.
December 14, 2012 RDPWin now offers HTML email confirmations. This allows hyperlinks and graphics to be embedded into the body of the email without the need for Crystal Report attachments. Style the emails to mirror your marketing website design scheme.
December 13, 2012 Point of Sale Systems (POS) can post charges directly to owner accounts in RDP. For more info about this feature, contact RDP Sales.
December 12, 2012 Set the Tape Chart to display rooms immediately upon entering the screen by checking the "Display all rooms when tape chart is first shown" box in the Reservation Configuration --> Tape Chart tab.
December 7, 2012 Select the default reservation tab to display when a reservation is first selected. For example, if you always view the folio or notes first, select that tab as the default to display. Set the tab default from the Reservations Configuration --> Res Access Tab.
December 6, 2012 The Enhanced Forecasting Module reports are a powerful tool for analyzing forecasted revenue and occupancy compared to the same time last year. Use these reports to determine your booking pace and growth.
December 5, 2012 Restrict past dates when making reservations by setting switch 427-26 to Yes. If the user tries to enter the reservation with past dates or change an existing reservation's dates to the past, a warning message appears indicating this is not allowed.
December 4, 2012 Each individual room can have a different maximum number of people allowed for each people classification. If the maximum differs from the room type, enter the number on the room from the Room Detail tab in the Masters menu --> Rooms --> Change. 
December 3, 2012 Properties that take inventory of the contents of each unit, use the Asset features in the Work Order module for tracking.
November 2012  
November 30, 2012 Add notes to rate plans or packages from the Notes button of the rate plan under the System menu --> Rates --> Rate Plans.
November 29, 2012 Use the Cancel No-Shows program from the Night Audit / Day End menu to cancel all or some of your no-show reservations from one screen. The option to forfeit or hold the deposit on account is available.
November 28, 2012 Send text messages from RDP to guests, owners, groups, vendors, agents, etc. with the Mobile Communication Mobile.
November 27, 2012 Hourly Activities can be scheduled using a hourly Tape Chart to view available times. This feature is ideal for spa appointments, tee times, etc.
November 26, 2012 Get a list of all arriving and in-house reservations on a certain date by running the Day-At-A-Glance report from the Res folder.
November 21, 2012 Security has been added to RDPWin for the early check-in and late check-in options. Turn off these options by setting the fence level higher than users' power levels from the System menu --> Menu Security --> UI Security.
November 20, 2012 If upgrading or purchasing new workstations, RDP does NOT yet support Windows 8 operating system. Windows 7, Vista, and XP Pro are supported.
November 16, 2012 Just a reminder that RDP Support will be closed for the Thanksgiving holiday on November 22 & 23. Emergency support will be available.
November 15, 2012 Don't forget to run the Transfer to History program regularly to move old reservations over to the non-active history database.
November 14, 2012  Set switch 425-38 to Yes and reservations made with a group master attached will have the Allow Move box checked on the reservation.
November 13, 2012 It's that time of year again. As you are working on your 2013 budget and RDP wish list, consider contacting Sandra and Rita in RDP Sales to discuss products and pricing. Contact Rita at 970-845-1143, RitaG@resortdata.com or Sandra at 970-845-1141, SandraA@resortdata.com.
November 12, 2012 Emailing the folio can now be done right from the Check-out screen. Collect the payment, check-out the guest & email folios all on one screen.
November 9, 2012 The Change Group Reservation program now includes the Pay Code field. This feature is available in RDPWin 3.0.012.04 or higher.
November 8, 2012 Turn off the option to allow guest of owner reservations on the IRM.Net. This is useful if properties are having problems with owners booking paying guest reservations as guest of owner reservations. Set the switch from the IRM.Net Configuration --> Owners Tab.
November 7, 2012 The IRM.Net can be configured to no longer require the guest's address or phone number if the reservation is booked by a travel agent.  Set this switch from the IRM.Net Configuration --> Groups/Agents Tab in RDPWin 3.0.012.02 or higher.
November 6, 2012 The Select Transaction screen when processing a refund has been updated to appear only if the reservation has more than one payment, one of those payments is a credit card, there are two different credit card transactions, and the owner accounting module (R3) is installed.
November 5, 2012 Schedule pre check-in cleans or inspections on the arrival date or day prior using the Housekeeping Module.
November 2, 2012 Configure the IRM.Net to use Advance Purchase Rates to give larger discounts for guests that book further out from their arrival date.
November 1, 2012 Enable the Guest Waiting feature for when a guest arrives but their room is not ready, to help the front desk prioritize clean room assignments.
October 2012  
October 31, 2012 Configure comment fields to have a drop down menu for the user to select information. This saves time and eliminates data entry errors.
October 30, 2012 Turn on Reset Availability in RDPWin version 3, and DOS is no longer needed. Check the Use RDPWin's Reset Availability box from the Night Audit/Day End Tab under the Night Audit Configuration to use this feature.
1October 29, 2012 Customize the colors on the Tape Chart from the Reservation Configuration. Click on each reservation type and select the color to customize.
October 26, 2012 The RDPWin program includes a feature to hold reservations until a payment is collected to secure the reservation. The reservation is entered like a typical reservation, including assigning a unit or villa, selecting the rate and dates, and entering the guest information. This will take the unit or villa out of the bookable inventory until a payment is collected. The reservation is flagged with a different reservation type to indicate it is a temporary hold reservation.
October 25, 2012 Check out the RDP Video Training Library to watch videos on how to do some of the more common tasks in RDP.
More Information Here
October 24, 2012 RDP offers the optional Internet Reservation Module (IRM.Net) to allow groups and group members to check rates and availability and make reservations 24 hours a day, 365 days a year. When an email address exists on the group master in RDPWin, group members can log into the IRM.Net to make reservations directly on your system, from any workstation connected to the Internet, anywhere in the world.
October 23, 2012 RDPWin3 allows the opportunity to sell Travel Services from AIG Travel Guard. You can receive commission for every sale, while also providing vacation protection for your guests. Properties that have utilized this free module have generated thousands of dollars of additional revenue on average, each year.  If you are interested in learning more, contact Nate Strauss (970)-845-1153.
October 22, 2012 Track the time spent on work orders along with the contact who performed the work. On the Time tab of the Work Order, click the Add Time Spent button to enter the amount of time the contact spent in order to calculate the labor cost based on the vendor's hourly rate.
October 19, 2012 For system administrators, keep your system clean by using the Purge Old RDP Items.  This option is available in the System - File Utilities menu.  Regularly purge old log files and also old records from the data files.
More information here.
October 18, 2012 Use a custom Crystal Report for credit card receipts. This receipt can include logos and custom text that is otherwise not available on the standard receipt. Set this report from the VRP or Protobase Configuration screen under the System menu --> Configuration.
October 17, 2012 Create Room# Info help screens with custom information about each room that can be accessed from many locations within RDPWin such as the New Res and Available Rooms screens.
October 16, 2012 Prevent guests that are flagged as 'Do Not Rent' in RDP from logging in to the IRM.Net and making reservations. Check the box on the IRM.Net Configuration --> Reservations tab.
October 15, 2012 The credit card CID # from the back of the credit card does NOT get stored in RDP when a payment or authorization is taken.
October 12, 2012 Customize cancellation policy text on the IRM.Net. Configure a standard policy, or create rate plan specific cancellation policies.
October 11, 2012 Set a cutoff for IRM.Net reservations based on a property-wide occupancy. Enter the occupancy percentage you want the IRM.Net to no longer allow reservations in the IRM.Net Configuration --> Reservations tab.  
October 10, 2012 Check out the Menu Shortcuts located under the Help menu to quickly access some of the more common functions in RDPWin.
October 9, 2012 If not calculating rates by room number but instead by room type only, turn this feature off to potentially speed up the reservation process.
October 8, 2012 This is your friendly reminder to backup your RDP data. Backup not only your RDPNT folder, but the IRMNet folder as well.
October 5, 2012 Use the >| button on the Find Reservation screen to go immediately to the last reservation that was just made.
October 4, 2012 Use the right-click menu from any reservation to quickly print folios, registration cards, or email confirmations.
October 3, 2012 Block dates on the IRM.Net from the IRM.Net menu --> Configuration --> Block Dates tab.
October 2, 2012 Sign up for RDP Advanced Crystal Webinar Series.
October 1, 2012 Use Convert Res Type to remove the room number on reservation to convert it to inventory. This is useful if a room isn't available until other reservations are rearranged.
September 2012  
September 28, 2012 InnLink GDS URL in RDPWin will be changing on September 29, 2012. Update the URL between 12:01 AM and midnight on 9/29/12 to avoid service interruptions.
September 27, 2012 The Recurring Cleans features can be used to schedule common areas around your property to be cleaned on a regular basis.
September 26, 2012 The system can delete transactions on master accounts instead of reversing the transaction, as long as the  date of the transaction is the current date and it has not been posted to the GL.
September 24, 2012 Configure the Tape Chart to have the Advanced Options expanded or hidden by selecting the Show Advanced Options on the Tape Chart tab of the Reservation Configuration.
September 21, 2012 Schedule pre check-in cleans or inspections on the arrival date or day prior using the Housekeeping module.
September 20, 2012 For anyone using the Availability screen, set switch 416-47 to display a background color on the days when the minimum nights are set.
September 19, 2012 Track lost & found using the Work Order module by adding a work order when items are turned in, and close it when they are returned.
September 18, 2012 Disable old or unused group masters, travel agents, and work order and activity vendors by checking the Disable box on the master account.
September 17, 2012 RDP has partnered with Glad To Have You, a mobile application for vacation rentals. Guest can download the Glad to Have You app, which can include customized information specific to your property, such as area activities, property amenities, restaurants recommendations, etc.
September 14, 2012 If the RDP Support Ticket Portal displays "RDP is Currently Close" during normal business hours, refresh your browser by hitting F5.
September 13, 2012 Check the Initial Sort By Next Arrival Date box in the Housekeeping Configuration to show rooms that have the earliest arrival first on the boards.
September 12, 2012 PQSL Version 11 is currently the only version of PSQL supported by Pervasive. Version 10 will continue to operate with RDPWin Version 2 & 3. However, if any issues arise in terms of Pervasive Version10, an emergency purchase of PQSL Version 11 may be required.
September 11, 2012 Configure a different security deposit amount for long term reservations, as RDP allows for both short term and long term security deposits.
September 10, 2012 Use the Guest History Analysis for a complete list of guests that have stayed at your property. Use this to create mailing and email lists.
September 7, 2012 For properties that allow monthly or long term reservations, daily charges can be configured as a monthly charge.
September 6, 2012 Sign up for RDP Advanced Crystal Webinar Series. Contact Nate at 970-845-1153 or NateS@resortdata.com for more information or to sign up.
September 5, 2012 It is now possible to post a B200 transaction code manually on a reservation using the Post Charge --> Post Package option. This allows the room charge transaction code to be adjusted, removed, or reposted without the use of the B220 transaction code.
September 4, 2012 Track clean quality and keep notes regarding housekeeper performance in the Housekeeping History. Run reports to analyze the data.
 August 2012  
August 31, 2012 Check the No Show Payment box from the Deposit/Payment screen if taking a payment for a no show guest.
August 24, 2012 Users can change their own password directly from the Help main menu --> Change Password.
August 23, 2012 Set switch 427-13 to Yes to allocate credit card fees to owners on room moves. If a guest with a credit card payment changes room during their stay, each owner is charged the credit card fee for the nights that guest was in their unit.
August 22, 2012 To scroll through the Tape Chart using the mouse's scroll wheel, single click on any room listed on the left side. This will activate the scroll function on the mouse, allowing you move quickly through the list of rooms.
August 21, 2012 A choice of rate plans for long term reservations is available when switch 416-76 is set to yes. Configure the long term rate plan with the total amount for the month instead of the nightly rate.
August 20, 2012 Guests can make more than one reservation at a time with the IRM.Net Multiple Reservations Module.
August 17, 2012 The reservation notes can display when cancelling a reservation in order to add to, change, or view the note.
August 16, 2012 Certain room type can be excluded from the housekeeping schedule by checking the Exclude Rooms Types from Housekeeping box on the Miscellaneous tab of the Housekeeping Configuration,
August 15, 2012 For customers with the VRP Credit Card Interface and the IRM.Net, the system can now use the date on the computer instead of the RDP system date for credit card payments.
August 14, 2012 Allow owners to make payments via the IRM.Net for balances due on their account. A percentage or flat fee can be configured to charge the owners for these payments.
August 13, 2012 Set switch 414-43 to Yes to use the B2 - In-House Guest Ledger when taking payments at check-in. Because the payment happens immediately before the actual check-in, the payment occurs on the B1 - Advanced Deposit Ledger and then transfers to the Guest Ledger.
August 10, 2012 Set switch 416-25 to prompt for both the user's initials and password as an added security measure.
August 9, 2012 Check out some of the new How To's in the RDPWin. They provide step by step instructions on how to complete several tasks within RDP.
August 8, 2012 Hit the F2 Print key from the keyboard or the click F2 Print button to print any screen in RDPWin.
August 7, 2012 If an owner sells their unit, follow the procedures to transfer ownership to ensure each owner is paid for their reservations properly.
August 6, 2012 RDPWin now calculates the credit card fees for owners when a payment is transferred. This change is available in RDPWin 3.0.011.38.
August 3, 2012 Set the switch to allow owners to update their contact information from the IRM.Net owner portal by going to IRM.Net Config --> Owners Tab.
August 2, 2012 Click the New Guest button from the Sharewith or Add Room programs to keep the guests history records separate from the primary res.
August 1, 2012 Set switch 421-24 to Yes, and group blocks will ignore the minimum night requirements.
July 2012  
July 31, 2012 Set switch 425-20 to Yes to update the guest history record attached to the reservation when a change is made to the reservation. This includes the comment fields as well.
July 30. 2012 Freeze the minimum stay on reservations by setting switch 415-12 to Yes.  This stores the minimum stay on the reservation if you happen to change the minimum stay requirements.
July 27, 2012 Configure the IRM.Net to use Advance Purchase Rates to give larger discounts for guests that book further out from their arrival date.
July 26, 2012 Designate confirmations that are meant for mass email only, making it easier for reservationists to identify the appropriate confirmation to send.
July 25, 2012 Any calendar within RDPWin, such as the calendar in the Arrival field, you can skip ahead one year by clicking the year in the header of the calendar and using the up/down arrows to advance the year.
July 24, 2012 If revenue was processed to the wrong owner by mistake, transfer all or some of the revenue to correct owner using the Adjust Revenue button.
July 23, 2012 Add or change notes from the Notes tab of a reservation by clicking the appropriate Add or Change link without having to open it in the Change Reservation screen.
July 20, 2012 If you have recently updated to the latest version of RDPWin, the payment allocation for groups, owners, and travel agents has changed. There are two options for offsetting payments and transactions; one for offsetting one open transaction against others where no payment was received, or the option to offset a payment against open transactions.
July 19, 2012 To view market codes and source of business codes in code order instead of alphabetical order by description, set switch 427-22 to Yes.
July 18, 2012 Comments fields have been added to the Reservation Analysis screen. Add the appropriate comment fields by clicking the Columns button. Filter, sort, and group these comments like the other fields within the Analysis program.
July 17, 2012 The Copy and Delete Rate Sets program is now available in RDPWin 3.0.011.29 or higher.
July 12, 2012 The Global Post program is available for reservations. Post charges to all in-house or future reservations, or post to reservations attached to a certain group, leader, travel agent, or room type.
July 11, 2012 Comp Reservations can be configured to display as a separate color on the calendar in the IRM.Net. Turn on this option from the Owners tab of the IRM.Net Configuration.
July 10, 2012 If using Vacation Protection on the IRM.Net, new legislation requires the guest to opt-in to the protection. Prior to version 3.0.011.24, Vacation Protection was automatically added to the reservation and the guest had the option to opt-out.
July 9, 2012 The IRM.Net can use the same deposit policy configured in RDPWin, which maintains consistency between RDPWin and the IRM.Net.  Check the box to Use RDPWin Deposit Settings from the IRM.Net Configuration --> Deposits tab to enable.
July 6, 2012 When an IRM.Net guests enters notes in the Comments box when making a reservation, the information displays on the Notes tab of the reservation in RDPWin. The note is stamped with "Entered By: IRM.Net Guest," along with the date and time.
July 5, 2012 Check out the RDP Video Training Library to watch videos on how to do some of the more common tasks in RDP.
June 2012  
June 26, 2012 Comment fields can be set up to require a particular value type such as date, time, yes/no, currency, etc. For example, set Comment 5 to require a date, and a calendar is available for the date selection from the comment field drop down.
June 21, 2012 RDP has released the Nor1 eStandby Upgrade module that allows guests the opportunity to upgrade their room for a fee once their IRM reservation is complete. This is a chance for you to increase revenue and provide a better guest experience.
June 20, 2012 More than one email address can be stored on a reservation by using a semicolon (;) to separate the addresses.  Email confirmations sent from the reservation will be sent to each address in the Email field. However, this field is limited to 40 characters.
June 19, 2012 Protobase offers the Scheduled Settlement Feature that can automatically settle the credit card batch at the end of the day. If interested in this feature, contact Protobase Support at 866-709-7880.
June 18, 2012 Use the Package Detail screen from the transaction to view the breakdown of a package including room charge, components, and tax. From the Folio tab on a reservation, double click on the package transaction, and then click the Package Detail button.
June 15, 2012 New tape chart colors can be designated for VIP guests. Set up the VIP guest categories and assign a color from the VI table.
June 14, 2012 Activities can be added to existing reservations with the Virtual Store on the IRM.Net. The guest logs in to their account, selects the reservation, then chooses the activity.
June 13, 2012 Click the Total Rate link on the Charge Summary tab to view a breakdown of all rate or package transactions including components.
June 12, 2012 The Rooms Left Sell button located in the House Status screen is a quick and easy way to make walk-in reservations.
June 8, 2012 Use the new Housekeeping Billing module to automate the process of charging owners or guests for housekeeping services. Set up the hourly rate for the clean types you wish to post, and the charges go directly on the owner account or reservation folio depending on the configuration.
June 7, 2012 RDPWin now tracks which transactions were offset by which payment on master accounts. Select the master account (group, owner, travel agent, work order vendor) --> click the Transactions tab --> double click on the payment and click the Paid Tx tab to view the offset transactions.
June 5, 2012 The owner can receive a copy of the confirmation when a guest of owner and owner referral reservation is made in their unit. This will alert them of activity in their unit for these reservations types. Check the box on the Confirmation Settings in the Reporter Configuration.
June 1, 2012 Check the Auto Logout box on the user's account from the System menu --> Manage Users to logoff the user after 30 minutes of inactivity. If you find that certain users regularly forget to logout, check this box on their account and the system will do it automatically.
May 2012  
May 31, 2012 The tape chart can show a specified character in front of the name to indicate that a note on the reservation exists. Turn on this feature by setting switch 425-35 to Yes, and set the character (such as *, !, $, etc.) from switch 425-36. Update to RDPWin version 3.0.011.18 or higher.
May 30, 2012 Update to the latest version of RDPWin and disabled rate plans are hidden in the Find Rate Plan list under the System menu --> Rates --> Rate Plans --> Find.
May 29, 2012 If guests are making an IRM reservation with today's arrival, exclude rooms that are not clean in order to prevent them from selecting a room that is dirty or not ready.
May 25, 2012 The system can warn if a work order exists in the selected room during the reservation's arrival and departure date on a new reservation.
May 22, 2012 Set switch 414-47 to Yes from the Reservation Configuration --> New Res tab in order to always search guest history.
May 21, 2012 Track which payment was applied to which transaction on each of the various master accounts. Once the payment is applied as usual, double click the payment transaction and click the Paid Tx tab. This will show all the transactions that were paid off by the payment.
May 18, 2012 If including an attachment to a support ticket on support.resortdata.com, save the ticket first and then add the attachment.
May 17, 2012 Discount rate plans allow decimals in the Discount field when using a discount percent. This allows fraction discounts such as 15.5%.
May 16, 2012 Conducting a data purge on a regular basis keeps your system clean and running more efficiently. After the purge, run the Rebuild Files and Indexes to repair the files. 
May 15, 2012 RDP will be conducting an online webinar training series starting in June. There will be 8 different webinars topics. Sign up today.
May 14, 2012 Turn on Reset Availability in RDPWin version 3, and DOS is no longer needed. Check the Use RDPWin's Reset Availability box from the Night Audit/Day End Tab under the Night Audit Configuration to use this feature.
May 11, 2012 The Housekeeping Forecast can be a helpful tool for determining the number of cleaning hours that will be required during a period of time.
May 10, 2012 Customize the order your confirmations will display when emailing or printing from a reservation. Change the Sequence field from the Reporter menu --> Configuration --> Confirmation Settings tab.
May 9, 2012 The Housekeeping Forecast can be a helpful tool for determining the number of cleaning hours that will be required during a period of time.
May 8, 2012 Turn on the Owner Docs tab on the IRM.Net from the Owners Tab in the IRM.Net Configuration. When the owner logs in to their account and clicks the Owner Docs tab, they are able to view documents specific to their account such as invoices or letters.
May 7, 2012 The Housekeeping Billing module includes an option to email the daily housekeeping schedule directly to the vendor. Future schedules can be emailed several days in advance. This feature is available in RDPWin 3.011.04 or higher with the Housekeeping Billing Module.  
May 4, 2012 If you are scheduling your IT person or interface vendor to be on site, let RDP know in advance in order to schedule a RDP Support Tech to assist when needed. Make sure to let us know a few days in advance.
May 3, 2012 Require the CID# from the back of the credit card for non-swiped cards. By requiring the CID#, you receive a lower rate from your credit card processer (swiping the credit card provides the lowest rate). 
May 2, 2012 If changing bank accounts and ordering new checks, make sure to order check numbers higher than your existing series. RDP doesn't allow check numbers to be reused.
May 1, 2012 Disable old or unused group masters, travel agents, vendors, rate plans, market codes, source of business codes, and much more. Disabling these items does not delete them, but rather removes them from lists to make easier to locate active records.
April 2012  
April 30, 2012 If the incorrect transaction was offset on a group master, select the Show All Transactions from the Offset option to display ones that are no longer open. Then select both the correct transaction and the incorrect one to change which was offset.
April 27, 2012 Allow owners to add work orders via the IRM.Net for maintenance requests in their unit. Enable this feature from the Owners Tab of the IRM.Net Configuration.  They can also view closed and cancelled work orders.
April 26, 2012 RDPWin has the option to Release Credit Card Authorizations for cards that were authorized but a different credit card or method of payment was used when collecting the payment. Select the Release Auth radio button from the Payment screen. 
April 25, 2012 Activity Vendors can be set up as 'Allow Open Check,' which allows you to track an asset that the guest received for an activity.
April 24, 2012 Use the RDPWin Monitor to automatically send out email confirmations. It allows you to designate the appropriate confirmation for each different reservation type. Confirmations can be sent after the reservation is saved, cancelled, or checked-out.
April 23, 2012 For system administrators, keep your system clean by using the Purge Old RDP Items.  This option is available in the System - File Utilities menu.  Regularly purge old log files and also old records from the data files.
April 20, 2012 In order to see the maximum amount of rows on the tape chart, hide the reservation detail at the bottom and the Advanced options at the top.  These settings are found on the Tape Chart tab on the Reservations Configuration screen.
April 18, 2012 Right click on any grid to see additional actions that can be taken for the grid as a whole or for the selected row.  There is a set of standard actions, like the export options and there are actions that are specific to that grid, like Delete or Print Folio.
April 17, 2012 Create F4-Custom Help screens for information specific to your property such as procedure lists, restaurant menus, phone numbers, room information, etc. More information here.
April 13, 2012 RDP has released the Mobile Housekeeping module that allows housekeepers to view schedules and update room statuses from a mobile device like a smart phone or tablet.
April 12, 2012 Check out the RDP Video Training Library to watch videos on how to do some of the more common tasks in RDP.
April 11, 2012 Change Tracking can be used to identify all changes made to reservations in the system with both the original and updated records.
April 10, 2012 Include an opt out or unsubscribe option on your mass emails sent from RDPWin, in order to be in compliance with anti-spam regulations.
April 9, 2012 The Guest History Tab has been added to reservations, which includes all tabs from the Guest History Master. Update to RDPWin 3.0.011.03 or higher for this feature.
April 6, 2012 Click the Cancel Option on an already cancelled reservation to forfeit or refund the held deposit.
April 5, 2012 Don't forget about the F12 Quick View button in RDPWin to inquire on information without having to leave the screen you are in.
April 4, 2012 For a complete list of all your guest history records, go to Masters --> Guest History --> Analysis. Right click to export the grid to Excel.
April 3, 2012 Turn off the prompt to view past guest history reservations once the Make Res button clicked by setting switch 416-69 to Yes.
April 2, 2012 Customize files that are not visible from "See File Name" on the IRM.Net. These can include messages for when the rooms or rates aren't available, if there is a minimum nights requirement, or if the dates are blocked.
March 2012  
March 30, 2012 Tax and gratuity can be separated when posting when to folios from a Micros or Aloha Point of Sale system. Contact RDP Sales for more information on implementing this feature.
March 29, 2012 Create messages for User Groups on the Logon Start Message screen. Update to RDPWin 3.0.011.03 or higher for this feature.
March 28, 2012 Simplify the New Reservation screen by turning off certain features that you don't use. Go to the Reservation Configuration --> New Res tab and Hide the Quote Area if you aren't using quotes, or Collapse Masters if you don't assign groups or agents immediately.
March 27, 2012 Check the Attach Owner Specific Files box on the E-mail tab of the Statement program to send additional attachments to owners along with the statement.
March 26, 2012 Check the Available Rooms Only for Dates box on the Tape Chart to display just the rooms available for the requested dates.
March 23, 2012 Transaction codes can be displayed in alphabetical order by the description instead of transaction code order when posting a charge. Set switch 414-11 to Yes to change the sort.
March 22, 2012 Hide invalid rates on the Yield Management screen by checking the setting on the Reservation Configuration --> New Res tab.
March 21, 2012 RDP has released the Nor1 eStandby Upgrade module that allows guests the opportunity to upgrade their room for a fee once their IRM reservation is complete. This is a chance for you to increase revenue and provide a better guest experience.
March 20, 2012 If you want to increase your revenue, sign up with one RDP's seven GDS providers. The 2-Way GDS Interface provides rates and availability to the Global Distribution System, while reservations get automatically entered into RDP from the GDS.
March 19, 2012 Prevent users from overriding rates, overbooking, or checking out with balance by setting up passwords to protect these functions
March 16, 2012 If you find that workstations are running slower than other, run the RDPWin Checklist to determine if the workstation meets the recommended requirements.
March 15, 2012 Track the time spent on work orders along with the contact who performed the work. On the Time tab of the Work Order, click the Add Time Spent button to enter the amount of time the contact spent in order to calculate the labor cost based on the vendor's hourly rate.
March 14, 2012 The Σ (sigma) symbol, located in several grids throughout RDPWin can be used to get a sum, count, average, etc. of the selected column.
March 13, 2012 Set Switch 421-10 to Yes to display cash back when a cash payment is taken that is more than the balance due.
March 12, 2012 This is your friendly reminder to backup your RDP data. Backup not only your RDPNT folder, but the IRMNet folder as well.
March 9, 2012 Copy work orders to new locations by right clicking the work order from the Monitor and selecting Copy Selected Work Order, or use the Copy Work Order from the Options.
March 8, 2012 Always display the advanced options on the tape chart by checking the Show Advanced Options box from the Reservations menu --> Configuration --> Tape Chart tab.
March 7, 2012 Set the Tape Chart to display rooms immediately upon entering the screen by checking the "Display all rooms when tape chart is first shown" box in the Reservation Configuration --> Tape Chart tab.
March 5, 2012 Hide sharewith reservations from the owner's reservation list in the IRM.Net. Sharewith reservations can lead to confusion with the owners because they appear as extra reservations or as an overbooking.
March 2, 2012 Click the Total Rate link on the Charge Summary tab to view a breakdown of all rate or package transactions including components.
March 1, 2012 Enable the Guest Waiting feature for when a guest arrives but their room is not ready, to help the front desk prioritize clean room assignments.
 February 2012  
February 29, 2012 A new button to Add Sharewith has been included on the Group Rooming List screen. This allows you to create the sharewith reservation for group members while updating the rooming list.
February 28, 2012 Set a fence level using UI Security to prevent users from accidentally skipping days in the Close Day program in RDPWin.
February 27, 2012 Create a Notes Template for each reservation type and master that automatically populates specified information.
February 23, 2012 Use the Cancel No-Show Reservations program located under the Night Audit menu to quickly cancel multiple reservations at a time.
February 22, 2012 The IRM.Net has 8 additional preferences that can be configured to help guests search for rooms, for a total of 17 preferences.
February 21, 2012 Set switch 414-28 to Yes to display the Reservation Detail screen when using the Add Room program. This allows you to add the new reservation's contact information instead of having to save the reservation and return to it to complete this information.
February 17, 2012 Use the Process Held Deposits to globally forfeit deposits held on account for cancelled reservations.
February 16, 2012 Hide the Toolbar and disable the function keys for certain users using the UI Security.
February 15, 2012 Set switch 425-26 to Yes in order to hide cancelled reservation on the F3 Find Res screen and the Reservation List.
February 14, 2012 Store the URL from your marketing website for each unit in the URL field of the room master. Click the Room Web Info button from various locations in RDPWin to view this page
February 13, 2012 Users can change their own password directly from the Help main menu --> Change Password.
February 10, 2012 Set up Room Info Help Screens to e-mail directly to guests providing them with more information about room type or room.
February 9, 2012 Use the >| button on the Find Reservation screen to go immediately to the last reservation that was just made.
February 8, 2012 Use the CRM module to track frequent guest data while awarding and redeeming points for loyalty. Guests can sign up online and create an account using the CRM Web
February 7, 2012 From the Reservations main menu, click the Reservations Made Today option to see all reservations, in an easy to read grid, that where entered into the system today.
February 6, 2012 Turn on Reset Availability in RDPWin version 3, and DOS is no longer needed. Check the Use RDPWin's Reset Availability box from the Night Audit/Day End Tab under the Night Audit Configuration to use this feature.
February 3, 2012 Use the House Status screen located under the Reservations main menu to view a snap-shot of what's happening at your property at any moment.
February 2, 2012 Test your backup system regularly.  Making a daily backup is very important but if that backup does not work, you may encounter serious problems if restoring data is required. 
February 1, 2012 If a reservation was cancelled and the deposit was forfeited by mistake, delete the forfeit transaction to refund or hold the deposit on account.
 January 2012  
January 31, 2012 Configure RDPWin to add guests to the CRM automatically at check-in. Check the Allow Add to CRM from Reservation Screens box from the CRM Configuration to enable this feature.
January 30, 2012 Package components can now be charged as a percent of the room charge. The component amount will calculated based on the amount entered on the component and rate set portion.
January 27, 2012 RDPWin version 2 customers: if you get errors when running the 1099s, please contact support to resolve these issues.
January 26, 2012 New settings have been added to the IRM.Net Configuration that can hide rooms when a rate is not available or hide rooms when a promo code is not available.
January 25, 2012 Customize the order your confirmations will display when emailing or printing from a reservation. Change the Sequence field from the Reporter menu --> Configuration --> Confirmation Settings tab.
January 24, 2012 Print or file electronic 1099s for Travel Agents in RDPWin from the Accounting menu --> Electronic 1099. This feature is available in RDPWin 3.0.010.16 or higher.
January 23, 2012 Use the Maid Phone Interface to change the room status directly from the telephone in the room.
January 18, 2012 Use the Available Rooms button from the Group Rooming List to assign rooms to group members while doing the rooming list.
January 17, 2012 Set Switch 421-10 to Yes to display cash back when a cash payment is taken that is more than the balance due.
January 13, 2012 More new configurable Tape Chart colors have been added for in-house reservations.  A different color can display for checked in guests that have no deposit paid, a partial deposit, or those that are fully paid.
January 12, 2012 Use the Display Folio button at the bottom of the Post Charge screen to see all charges before posting.
January 9, 2012 Don't forget to use the Folio Type Override field when posting charges. This field allows you to select where the charge will be routed, such as to the Master, Leader, Folio A, Folio B, etc. This saves you from having to change the transaction to the correct folio after it has been posted.
January 6, 2012 Check out Blizzard Internet's Webinars on Demand.
January 5, 2012 Right click on any reservation in the Tape Chart and select Show in Reservation List. This option goes directly to the reservation list and is particularly useful for viewing group reservations with the entire group listed.
January 4, 2012 Add a flat credit card fee to charge owners for each credit card transaction that occurs for reservations in their unit. This can be in addition to the credit card fee percentage already charged.
January 3, 2012 RDP has released the Nor1 eStandby Upgrade module that allows guests the opportunity to upgrade their room for a fee once their IRM reservation is complete. This is a chance for you to increase revenue and provide a better guest experience.
 December 2011  
December 30, 2011 RDPWin Version 3 customers that have not updated to Version 3.0.010.06 or higher must do so by the end of the year.
December 29, 2011 Use the new Housekeeping Billing module to automate the process of charging owners or guests for housekeeping services. Set up the hourly rate for the clean types you wish to post, and the charges go directly on the owner account or reservation folio depending on the configuration.
December 28, 2011 Avoid X-ing out of RDPWin by mistake by checking the Confirm RDPWin Exit option in the System menu -> Configuration -> System.
December 27, 2011 Require a credit card for Owner Referral (R Type) reservations on the IRM.Net without taking a deposit. The card will not be charged if the Do Not Take a Deposit is checked, but is stored on the reservation for future use.
December 23, 2011 Enter a dollar amount instead of a percentage for Discount Rate Plans. Select the Dollar radio button on the Rate Plan screen and enter the amount of the discount.
December 22, 2011 Use the new Convert Comp to Preassign or Inventory from the Covert Res Type sub menu to change a C type reservation to a P or I type.
December 21, 2011 Run multiple sessions of RDPWin on your desktop by clicking Start Another RDPWin from the Start menu or use the shortcut CTRL+A.
December 20, 2011 Seamlessly integrate your IRM with a new website design that reflects your brand on all levels.
December 19, 2011 Customize labels in the system by right clicking the label and selecting Change Caption. Change the word 'room' to unit, villa, house, etc.
December 16, 2011 Use the Maid Phone Interface Time Stamp feature to track the start and end clean times for each guest room.
December 15, 2011 All masters have two links located below the contact detail for External Documents and Pictures. Use these to associate external files with the master, such as a picture of the unit or owner.
December 14, 2011 The quality score of your landing page on Google AdWords affects your cost-per-click. Learn how to improve it.
December 13, 2011 Use the Pay All Bills program to enter and process bills that are paid regularly for owners such as the cable or electric bill.
December 12, 2011 A mandatory update for all RDPWin Version 3 customers is required prior to December 31.  This update is to avoid a potential issue going from 2011 to 2012. If you have IRM.Net or CRMWeb, remember to update those programs as well.  Contact RDP Support for details or assistance with the update.
December 9, 2011 Include an opt out or unsubscribe option on your mass emails sent from RDPWin, in order to be in compliance with anti-spam regulations.
December 8, 2011 Update to the latest version of RDPWin and the Requested Start Date field on a Task prompts for the arrival date of the reservation. Before it would default to the current system date, but often the task isn't to occur until the guest's arrival date.
December 7, 2011 Keep an eye on your competition. Get alerts from Google on a phrase, name, brand, or URL. Use it to find out if someone writes a review about your property. Google automatically emails you an alert.
December 6, 2011 Use a custom Crystal Report for credit card receipts that can include logos and pictures. Update to the latest version of RDPWin for this feature.
December 5, 2011 Customize the 'Requirements' label (notes) for rate plans on the IRM.Net. Change the word 'Requirements' that displays as the column header on the rates grid to Dates, Notes, or any other applicable label.
December 2, 2011 If guests are making an IRM reservation with today's arrival, exclude rooms that are not clean in order to prevent them from selecting a room that is dirty or not ready.
December 1, 2011 Set up the folio to be emailed to guests after they check-out. Configure the folio report in the Reporter Configuration --> Confirmation Settings tab, and email it just like you email a confirmation.
 November 2011  
November 30, 2011 Check out the Menu Shortcuts located under the Help menu. This shows the keyboard shortcuts for each module.
November 29, 2011 Owner Referral confirmations are now available in RDPWin.  Set up the confirmation you would like to use from the Reporter --> Configuration --> Settings tab. Then assign that confirmation to the Owner Referral Reservation Type on the Confirmation Associations tab.
November 28, 2011 If using property codes, the IRM.Net can have different custom themes based on the property code.  Change the look and feel of the IRM.Net for each property code when it is passed in through the marketing website. Update to the latest version of the IRM.Net for this feature.
November 23, 2011 If looking for a topic in the RDPWin Help, use the Index tab instead of the Search tab. The Search tab returns all pages with that term in it, while the Index tab only displays the indexed keywords.
November 22, 2011 Update to the RDPWin 3.0.009.08 so the IRM Password field on the owner, guest history, group, and travel agent masters is masked.
November 21, 2011 Test your backup system regularly.  Making a daily backup is very important but if that backup does not work, you may encounter serious problems if restoring data is required.  
November 18, 2011 RDPWin includes new tape chart colors to identify if reservations have full, partial, or no deposit. Like the other colors on the tape chart, these are configurable. Update to RDPWin 3.0.009.08 for the new colors.
November 17, 2011 Statements for owners, groups, travel agents, and work order vendors can be re-opened once they are closed. This removes the statement marker and the corresponding voucher transaction in order for changes to be made to the account.
November 7, 2011 This month, RDP is offering the VRP Credit Card Module for free.  Use VRP as your processor to receive the lowest possible rates, or simply as a credit card gateway for a low monthly fee.
November 4, 2011 Use the RDPWin Monitor to automatically send out email confirmations. It allows you to designate the appropriate confirmation for each different reservation type. Confirmations can be sent after the reservation is saved, cancelled, or checked-out.
November 3, 2011 For a complete list of all your guest history records, go to Masters --> Guest History --> Analysis. Right click to export the grid to Excel.
November 2, 2011 Simplify the New Reservation screen by turning off certain features that you don't use. Go to the Reservation Configuration --> New Res tab and Hide the Quote Area if you aren't using quotes, or Collapse Masters if you don't assign groups or agents immediately.
November 1, 2011 If you need to make changes or print a folio for a non-active reservations, use Transfer 1 Res from Non-Active in the Transfer to History program.
October 2011
October 31, 2011 Check out some of the new How To's in the RDPWin. They provide step by step instructions on how to complete several tasks within RDP.
October 28, 2011 The Σ (sigma) symbol, located in several grids throughout RDPWin can be used to get a sum, count, average, etc. of the selected column.
October 27, 2011 Use the Mobile Check-In Module to guest guests in and expedite the process while they stand in line.
October 26, 2011 How much info are you putting on Facebook? Be safe; don't do these 5 stupid things.
October 25, 2011 Use the PkgPlanBreakdownYTD report located in the Accounting folder, to view each package sold and breakdown of each component amount for today, month to date, and year to date totals. This report is similar to the RDP DOS 370-4 report.
October 24, 2011 Follow the IRM.Net Best Practices for recommendations on customizing and configuring the IRM.Net for optimal appearance and performance.
October 21, 2011 Customize the colors on the Tape Chart from the Reservation Configuration. Click on each reservation type and select the color to customize.
October 20, 2011 Use the Room Calendar option, under the Reservations menu, to view reservations for a few selected rooms in a traditional calendar format.
October 19, 2011 Do Likes on Facebook translate to increased search rankings and revenue? Find out more.
October 18, 2011 Check the Initial Sort By Next Arrival Date box in the Housekeeping Configuration to show rooms that have the earliest arrival first on the boards.
October 17, 2011 The Locks and Users option from the System menu now displays the computer name. This makes it easier to the night auditor to determine who is still logged in to RDP.
October 14, 2011 Point of Sale Systems (POS) can post charges directly to owner accounts in RDP. For more info about this feature, contact RDP Sales.
October 13, 2011 Compare the online performance of your marketing website to other sites within your lodging niche. Sign up free at www.BlizzardTracker.com.
October 12, 2011 Configured the IRM.Net to block Do Not Rent guests from making reservations by checking the configuration switch Block 'Do Not Rent' Guests from Logging In, located on the Reservations Tab of the IRM.Net Configuration.
October 11, 2011 Use the IRM.Net Rooms Calendar Page setting to display a list of rooms in a grid format along with a calendar to show if the room is available for the entire stay.
October 7, 2011 Make changes to all or some of a group's reservations at once using the Change Group Res option from the Group Reservations sub menu
October 6, 2011 Use the Group Rooming List option to quickly assign names and emails to each member of the group. The right click menu can print or export to excel in order to send the rooming list to the leader of the group.
October 5, 2011 Use the Copy Work Order option from the Monitor to copy a selected work order. Change the dates or location for recurring work orders.
October 4, 2011 Don't forget about the F12 Quick View button in RDPWin to inquire on information without having to leave the screen you are in.
October 3, 2011 If quoting a guest for several different rooms, dates, rates, etc., use the Quote section on the reservation screen. Save quotes for later by right clicking on the quote grid and selecting Export Grid to Excel.
September 2011  
September 30, 2011 To scroll through the Tape Chart using the mouse's scroll wheel, single click on any room listed on the left side. This will activate the scroll function on the mouse, allowing you move quickly through the list of rooms.
September 23, 2011 Set group defaults for daily charges from the Daily Charges tab on the group master. This feature is available in RDPWin 3.0.009.01 or higher.
September 22, 2011 Guest Communication module allows you to configure and send messages from RDP directly to the guest's mobile phone.
September 9, 2011 Use the Add Multiple Assets to enter common assets at one time in different locations or rooms throughout the property.
September 8, 2011 Set the default for hiding checked out reservations on the tape chart by setting Default Hide Check-outs box from the Reservation Configuration.
September 7, 2011 Don't forget to run the Transfer to History program regularly to move old reservations over to the non-active history database.
September 6, 2011 Check out the How To section of the RDPWin Help system for step by step instructions on how to do things in RDPWin.
September 2, 2011 Enable rate plan cutoffs by room type by setting switch 420-07 to Yes. Select the rate plan and then room type to cutoff.
September 1, 2011 Use the Global Post program to post charges to multiple owners at one time.
August 2011  
August 31, 2011 Make sure to display the SSL certificate seal on your IRM.Net so guests know your site is secure.
August 30, 2011 Use the Work Order module to schedule Tasks for reservations, which can include anything from flowers in the room to delivering a rollaway.  
August 29, 2011 Make sure to enter the GDS Res# if you enter reservation from the GDS manually. If not entered, guests that change or cancel their reservation on the GDS will not be reflected in RDP.
August 26, 2011 Use the keyboard shortcuts for certain programs, to access them quickly without using the mouse.
August 25, 2011 Create custom surveys with the new Survey Module to e-mail your guests automatically upon check-out that is included with a copy of the folio.
August 24, 2011 Use F4-Custom Help for information specific to your property such as restaurant menus, phone numbers, procedure lists, etc 
August 23, 2011 For companies with multiple RDP directories, use the Central Reservations module to view availability and book reservations across all properties.
August 22, 2011 The Housekeeping Forecast can be a helpful tool for determining the number of cleaning hours that will be required during a period of time.
August 19, 2011 Use the Process Held Deposits to globally forfeit deposits held on account for cancelled reservations. The program will forfeit the payment and process revenue to the owner if applicable.
August 18, 2011 Play the RDP Trivia Contest for a chance to win tickets to the 2011 RDP Conference.
August 17, 2011 The RDP Conference is fast approaching. If you haven't registered yet, do so before airline tickets and hotel prices go up.
August 16, 2011 Be sure to check the Cancelled Reservations with Balance Due and Checked Out Res with Balance Due reports for a list of guests that owe money to the property.
August 15, 2011 Hide or restrict certain reports or entire report folders using the Reporter Security. Set a fence level that is higher than the user's power level.
August 12, 2011 Check out the RDP Video Training Library to watch videos on how to do some of the more common tasks in RDP.
August 11, 2011 Send text messages from RDP to guests, owners, groups, vendors, agents, etc. with the Mobile Communication Mobile.
August 10, 2011 Designate certain guests as Do Not Rent and the system will prevent them from making a reservation.
August 9, 2011 If you have lockoffs, schedule the master unit to be cleaned instead of individual sub-unit by checking the box "Schedule Lockoff Master if Reservation is in Master Unit" on the Miscellaneous tab of the Housekeeping Configuration.
August 8, 2011 RDP recommends keeping reservation in active history for at least 60 days after check-out if you have the owner accounting module.
August 5, 2011 RDP has just released the General Ledger Export in RDPWin. To find out more about this module, contact RDP Sales.
August 4, 2011 Hide the bottom tabs in order to view more of the tape chart by checking the box Hide Reservation Detail on the Reservation Configuration.
August 2, 2011 If an owner sells their unit, follow the procedures to transfer ownership to ensure each owner is paid for their reservations properly.
August 1, 2011 For properties with the 2-way GDS interface, check the Monitor GDS on a daily basis to make sure reservations are being made in RDP.
July 2011  
July 29, 2011 Select the default reservation tab to display when a reservation is first selected.  Update to RDPWin 3.0.007.27 or higher for this feature.
July 28, 2011 When prompted for Old or New Rates when changing a reservation, set switch 425-14 to Yes to have the user enter Yield Management to manually change the rate if the old or new rates are not applicable.
July 27, 2011 Set switch 421-24 to Yes to ignore minimum nights for reservations attached to a group block.
July 26, 2011 Exclude rooms that are not clean if the guest's arrival is today on the IRM.Net. This feature is available in RDPWin 3.0.007.26 or higher.
July 25, 2011 N/R rooms can be rented on the IRM.Net. Connect other spaces such as boat slips, parking spaces, or golf carts to the guest's reservation.
July 22, 2011 Set up a long term security deposit in the case where long term reservations have different security deposit amounts than regular reservations.
July 21, 2011 F3 Find Res button includes a field to search by GDS reservation number. Update to RDPWin 3.0.008.04 or higher.
July 20, 2011 Create a note template for all reservations. Automatically populate a form for the user to fill in to help standardize the information for each note.
July 19. 2011 Display the Notes on a reservation at the beginning of the cancellation process. Update to RDPWin 3.0.008.04 or higher for this new feature.
July 15, 2011 Use the Room Type Configuration to enter or edit room types. This replaces the C2, S1, and LZ tables.
July 14, 2011 Hit the F2 Print key or the F2 Print button to print any screen in RDPWin.
July 13, 2011 Don't forget to run the Generate Forecast program from the Statistics menu before running any stat reports for future dates.
July 11, 2011 Click the Cancel option for another chance to forfeit a held deposit even after the reservation has already been cancelled.
July 8, 2011 If you use a third party to do email blasts, export all your guest history email addresses from RDP. Use the Mass Email Guests area to gather guest email addresses and export to Excel.
July 7, 2011 Use the Multi Owner Link field on the owner master to allow owners with multiple units easy access to their online owner account without having to login to each separately.
July 6, 2011 Assign a tax component to the phone call transaction codes instead using the a tax code.
July 5, 2011 Use the Refund button from the Folio Change screen to void a credit card transaction. If voided the same day as the payment, the guest will not see the transaction on their credit card statement.
July 1, 2011 Check out the video training library for a quick how-to on certain topics. Check back frequently, as new videos are added often.
June 2011
June 30, 2011 Don't forget that RDPWin Version 3 users can run Reset Availability in RDPWin version 3.0.006.04 or higher. Contact Support for more info.
June 29, 2011 Block dates on the IRM.Net from the IRM.Net menu --> Configuration --> Block Dates tab.
June 28, 2011 Make multiple maintenance reservations at one time by clicking the Available Rooms button and selecting as many rooms as needed.
June 27, 2011 Use the Transfer option to send advance deposits, held deposits, security deposits, or other credits to a different reservation or owner account.
June 24, 2011 Set switch 421-24 to Yes, and group blocks will ignore the minimum night requirements. Update to version 3.0.007.26 or higher.
June 23, 2011 Check the Attach Owner Specific Files box on the E-mail tab of the Statement program to send additional attachments to owners along with the statement.
June 22, 2011 Copy work orders by right clicking the work order from the Monitor screen and choose Copy Selected Work Order.
June 21, 2011 Perform a secondary sort from the Reservation Analysis by clicking the first column to sort, and hold down the shift key while clicking the second column for the secondary sort.
June 20, 2011 To prevent folios from automatically printing at check-out, check the When Printing Folios Show All Folio Totals Even if No Activity box in the Res Configuration --> Folio Tab.
June 17, 2011 Configure comment fields to have drop down for user to select information. This saves time and eliminates data entry errors.
June 16, 2011 If the incorrect transaction was offset on a group master, select the Show All Transactions from the Offset option to display ones that are no longer open. Then select both the correct transaction and the incorrect one to change which was offset.
July 15, 2011 Use the Move Balance feature in the Folio submenu to transfer money between the I, A, and B folios on a reservation.
June 14, 2011 Block activity vendors on the IRM.Net Virtual Store for specified dates if the vendor is seasonal or to restrict holiday periods.
June 13, 2011 Run multiple sessions of RDPWin on your desktop by clicking the Start Another RDPWin from Start menu or use the shortcut CTRL+A.
June 10, 2011 Use the Audit Report option under the Groups and Owners menu to view all transactions for a range for each master.
June 9, 2011 Require users to enter their password when closing work orders, so you know who closed it.
June 8, 2011 Use the Markup Percentage feature on the Deposits tab of the Res Configuration to include and extra amount when taking an advance deposit.
June 7, 2011 RDP supports customers with multiple GDS interfaces at one time. Make more rooms accessible and maximize rental revenue by signing up with one or more of the seven GDS providers RDP currently works with.
June 6, 2011 Use the IRM.Net Analytics and Campaign Management module to track when guests use your keywords in a search to reach the IRM.Net.
June 3, 2011 Don't forget to register for RDP's Customer Conference Sept. 26-29 in Vail, CO. Register online or call Rita Gale at (970) 845-1143.
June 2, 2011 Control inventory on the GDS using rate plan cutoffs. Cutoff the GDS rate plan by room type or occupancy percent for the entire property.
June 1, 2011 Check the Available Rooms Only for Dates box on the Tape Chart to display just the rooms available for the requested dates.
May 2011  
May 31, 2011 Check out the Revision Notes in the RDPWin Help system for the latest new feature releases.
May 27, 2011 Sort work orders by in the Monitor screen by priority by clicking the Priority column header. High priorities will appear at the top.
May 26, 2011 Sell Travel Services from AIG Travel Guard and receive commission for every sale, while providing vacation protection for your guests.
May 25, 2011 If a reservation was cancelled and the deposit was forfeited by mistake, delete the forfeit transaction to refund or hold the deposit on account.
May 24, 2011 Require IRM.Net guest to check the Agree to Cancellation Policy box before completing their booking, to prevent guests from claiming they were unaware of the policies.
May 23, 2011 If you need to make changes or print a folio for a non-active reservations, use Transfer 1 Res from Non-Active in the Transfer to History program.
May 20, 2011 Pay vendors directly from the work order by entering the invoice info and generating the payable. Print the check and statement from RDPWin.
May 19, 2011 Set up the folio to be emailed to guests when they check-out. Configure the folio report in the Reporter Configuration and email it just like you a confirmation.
May 18, 2011 Don't forget about the F12 Quick View button in RDPWin to inquire on information without having to leave the screen you are in.
May 17, 2011 Use the Booking Report in the Reservations menu for a comprehensive look at occupancy in various formats.
May 16, 2011 If you are having issues with minimum night stays not working properly, see the Min Nights Article that outlines the hierarchy for the configurations switches in the different products.
May 13, 2011 Owner non-revenue transactions (B7DI) can now be adjusted on the owner account, allowing owners to receive revenue for comp reservations.
May 12, 2011 Set Switch 421-10 to Yes to display cash back when a cash payment is taken that is more than the balance due.
May 11, 2011 If you accept foreign currencies for payments, set Switch 421-14 to Yes. Daily exchange rates can be programmed, while the system automatically calculates the amount due in the foreign currency.
May 10, 2011 Adjusting Owner Revenue in RDPWin has been simplified with the ability to adjust the revenue transaction code directly.
May 9, 2011 If some reports are running slow, check to make sure the indexes on the report exist using Crystal Reports.
May 6, 2011 Use the new date range feature in the Mass Email options for confirmations By Deposit Due and By Deposit Received.
May 5, 2011 Enable Rate Description Links on the IRM.Net to provide guests more information about the rate in a tooltip.
May 4, 2011 Click the New Guest button from the Sharewith or Add Room programs to keep the guests history records separate from the primary res.
May 3, 2011 Set Switch 416-70 to Yes, in order to have the House block expanded upon entering the Availability screen.
May 2, 2011 Click the Cancel Option on an already cancelled reservation to forfeit or refund the held deposit.
April 2011  
April 29, 2011 Use Convert Res Type to remove the room number on reservation to convert it to inventory. This is useful if a room isn't available until other reservations are rearranged.
April 28, 2011 Earn cash with the RDP Referral Program. RDP pays a 10% "finders fee" for any referral that leads to a sales. Contact Alex at 970-845-1150.
April 27, 2011 Enable the Newsletter feature for the IRM.Net Owner Portal. Owners can view info that include HOA meeting notes, property newsletter, etc.
April 26, 2011 Check out the How-To section in RDPWin Help for step-by-step instructions for completing some of the more common tasks within RDP.
April 25, 2011 Use the Disburse Deposit feature to split up and apply a large payment to the individual reservations within a group.
April 22, 2011 Don't forget to use the F12 Quick View button for the F12 key to inquire on information without having to leave your current screen.
April 21, 2011 Use the Work Order module to schedule Tasks for reservations, which can include anything from flowers in the room to delivering a rollaway.
April 20, 2011 Schedule the master on the housekeeping boards instead of the sub units if the res is in the master to avoid confusion with housekeepers.
April 19, 2011 If you are having problems with the GDS inputting reservations in RDPWin, make sure the RDPWin Monitor is running and configured properly.
April 18, 2011 Schedule pre check-in cleans or inspections on the arrival date or day prior using the Housekeeping module.
April, 15, 2011 Customize labels in the system by right clicking the label and selecting Change Caption. Change the word 'room' to unit, villa, house, etc.
April 14, 2011 Charge owners a credit card fee for making payments via the IRM.Net by configuring a percentage or flat amount to cover processing costs.
April 13, 2011 Don't forget backup your RDP data everyday, including the IRM data. Having a backup is critical in case of hardware failure, theft, fire, etc.
April 12, 2011 We are extending the 3-for-1 Tracking Package through the end of April. Purchase Change Tracking, Denial Tracking, and IRM.Net Analytics for the price of one.
April 8, 2011 Use Promo Codes on the IRM.Net to offer guests special rate for applying the code. Promo codes are assigned to a rate plan or package.
April 7, 2011 Users can change their own password directly from the Help main menu in RDPWin. Update to version 3.0.0007.21 or higher.
April 6, 2011 RDP has recently partnered with Leisure Link and PackLate to develop a 2-way GDS interface.
April 5, 2011 Include an interactive map to your units on the IRM.Net. Guests can click the Map link to view the location on Google Maps and enter a starting location for directions.
April 4, 2011 Check the No Show Payment box on the Deposit/Payment screen if charging the guest's credit card for a cancellation or no show fee.
April 1, 2011 Use Rate Plan Cutoff Tiers on the IRM.Net to display a different rate based on occupancy. Cutoff larger discounts as the property fills up.
March 2011  
March 31, 2011 IRM.Net support additional operators in the Conditions drop down for the Guest Requests. Use >, >=, <, <=, or IN to help narrow down the room selection.
March 30, 2011 Set a fence level using UI Security to prevent users from accidentally skipping days in the Close Day program in RDPWin.
March 29, 2011 IRM.Net can have cancellation policy text display for specific rates plans, to be used when the rate's cancellation policy differs from the standard.
March 28, 2011 Prevent users from overriding rates, overbooking, or checking out with balance by setting up passwords to protect these functions.
March 25, 2011 Enable the Guest Waiting feature for when a guest arrives but their room is not ready, to help the front desk prioritize clean room assignments.
March 24, 2011 Configure the IRM.Net to use Advance Purchase Rates to give larger discounts for guests that book further out from their arrival date.
March 23, 2011 Use the >| button on the Find Reservation screen to go immediately to the last reservation that was just made.
March 22, 2011 Avoid X-ing out of RDPWin by mistake by checking the Confirm RDPWin Close option in the System menu -> Configuration -> System.
March 21, 2011 If you find that workstations are running slower than other, run the RDPWin Checklist to determine if the workstation meets the recommended requirements.
March 18, 2011 Hide or restrict certain reports or report folders using the Reporter Security. Set a fence level that is higher than the user's power level.
March 17, 2011 Track lost & found using the Work Order module by adding a work order when items are turned in, and close the work order when they are returned.
March 16, 2011 Set the Tape Chart to display reservations immediately upon entering the screen by checking the "Display all rooms when tape chart is first shown" box in the Reservation Configuration.
March 15, 2011 Earn cash with the RDP Referral Program. RDP pays a 10% "finders fee" for any referral that turns into a sale.
March 14, 2011 Click the Total Rate link on the Charge Summary tab to view a breakdown of all rate or package transactions including components.
March 11, 2011 Set the default to Display All Transactions when entering the Transactions tab on all masters. All transactions will display immediately.
March 10, 2011 The Rooms Left Sell button located in the House Status screen is a quick and easy way to make walk-in reservations.
March 9, 2011 Configure Discount Rate Plans using any existing rate plan or package and apply a discount percent.
March 8, 2011 Use the Monitor Reservations feature in the RDPWin Monitor to view all reservations in the various products across all properties.
March 7, 2011 Don't forget to Freeze Rates before making changes to rates sets or seasons. Remember package components DO NOT get included in freeze rates.
March 4, 2011 Track clean quality and keep notes regarding housekeeper performance in the Housekeeping History. Run reports to analyze the data.
March 3, 2011 Sign up with one of RDP's 2-way GDS providers to help increase bookings. Reservations are automatically added to RDP and your property can be published on major travel sites like Orbitz or Travelocity.
March 2, 2011 If you find certain crystal reports running slow, convert the report to an ODBC connection.
March 1, 2011 March's Module of the Month is a 3-for-1 package including Change Tracking, Denial Tracking and IRM.Net Analytics. Contact Sandra 970-845-1141 for more information.
February 2011  
February 28, 2011 Join us for Crystal Reports Training in Vail, CO April 18-20. Classes are filling up fast so contact Sandra Asregadoo at 970-845-1141.
February 25, 2011 Make sure to display the SSL certificate seal on your IRM.Net so guests know your site is secure.
February 24, 2011 The Work Order module can used to track all vendor information. Use it to generate statements and checks to pay vendors for their services.
February 23, 2011 Don't forget to include the IRM when making a backup of your RDP data. Backing up the Inetpub folder on the IRM server is important incase of a server crash.
February 22, 2011 Automatically translate the IRM.Net into multiple different languages using a free translator tool from either Google or Microsoft.
February 18, 2011 Make sure to review the Internal Audit report everyday to ensure your system is in balance, and report any issues to RDP Support.
February 17, 2011 The Enhanced Forecasting reports are a powerful tool in analyzing forecasted revenue and occupancy compared to the same time last year.
February 16, 2011 The Denial Tracking module can be used to determine why a reservation was abandoned before the booking was complete using custom reasons defined by your property.
February 15, 2011 The Housekeeping Forecast can be a helpful tool for determining the number of cleaning hours that will be required during a period of time.
February 14, 2011 Use the Package Component Statistics located in the Stats menu to view revenue totals for each package component.
February 11, 2011 Use the Pay All Bills program to enter and process bills that are paid regularly for owners such as the cable or electric bill.
February 10, 2011 Export all Crystal Reports to PDF, Word, or Excel by using the envelop icon next to the printer icon at the top of the Report View window.
February 9, 2011 Hourly Activities can be scheduled using a hourly Tape Chart to view available times. This feature is ideal for spa appointments, tee times, etc.
February 8, 2011 Create custom surveys with the new Survey Module to e-mail your guests automatically upon check-out that is included with a copy of the folio.
February 7, 2011 Use the Maid Phone Interface Time Stamp feature to track the start and end clean times for each guest room.
February 4, 2011 Take advantage of the lowest credit card processing rates by swiping the credit cards in RDP each time a payment or authorization is taken.
February 3, 2011 RDP will be hosting RDPWin University, Feb. 22-24 in Vail, CO. This session will cover Crystal Reports training.
February 2, 2011 Check the Attach Owner Specific Files box on the E-mail tab of the Statement program to send additional attachments to owners along with the statement.
February 1, 2011 The RDP messaging front page can communicate information to your staff when they log into RDPWin.
January 2011  
January 31, 2011 Use RDP's Mass E-mail feature to send an e-mail blast to your entire guest history, informing  them of upcoming specials or promotions.
January 28, 2011 Run multiple sessions of RDPWin on your desktop by clicking the Start Another RDPWin from Start menu or use the shortcut CTRL+A.
January 27, 2011 Join us for a free Webinar on Change Tracking on Tuesday, February 1 at 10:00am MST. For more info or to sign up, contact Alex alex@resortdata.com
January 26, 2011 Update to RDPWin v2.095.20 or v3.0.007.09 before submitting IRS 1042S forms, because the IRS changed field locations on the form.
January 25, 2011 There are new procedures for adjusting owner revenue for the 2011 calendar year. Click here to review the document prior to finalizing January's owner statement.
January 24, 2011 For companies with multiple RDP directories, use the Central Reservations module to view availability and book reservations across all properties.
January 21, 2011 Use RDPWin to print or file electronic 1099's for vendors. Reports are located in Work Order folder, while the electronic 1099's are under the owner menu.
January 20, 2011 Update to the latest version of RDPWin in order to file electronic 1099's. The IRS has moved fields and the latest version reflects the changes.
January 19, 2011 Join us January 20, 2011 at 10:00am MST for a free support webinar covering IRS 1099's.
January 18, 2011 Use the right click menu from the Arrivals, In House or Departures screen to e-mail confirmations, print registration cards or print folios.
January 14, 2011 Track Assets using the Work Order module including model, serial and part numbers to create an inventory of all items in the rooms.
January 13, 2011 Schedule hourly activities using the Itinerary and Concierge module. Print or e-mail custom itineraries to the guest.
January 12, 2011 Use the Stats menu to view statistical data and create reports on the fly for ledgers, components and statistical totals.
January 11, 2011 Sell Travel Services from AIG Travel Guard and receive commission for every sale, while providing vacation protection for your guests.
January 10, 2011 Set up Room Info Help Screens to e-mail directly to guests providing them with more information about room type or room.
January 7, 2011 Change Tracking can be used to identify all changes made to reservations in the system with both the original and updated records.
January 6, 2011 Use the Reservations Analysis feature to build a report on the fly by using the grid's filter, sort and summation functions.
January 5, 2011 Use the Maid Phone Interface to change the room status directly from the telephone in the room.
January 4, 2011 Customize labels in the system by right clicking the label and selecting Change Caption. Change the word "room" to unit, villa, boat, etc.
January 3, 2011 The Recurring Cleans feature from the Housekeeping menu can be used to schedule common areas around your property to be cleaned on a regular basis.
December 2010
December 30, 2010 Configure the IRM.Net to use Advance Purchase Rates for guests to receive larger discounts for reservations booked further out from the arrival date.
December 29, 2010 Use the IRM.Net Analytics and Campaign Management module to track when guests use your keywords in a search to reach the IRM.Net.
December 28, 2010 Use the CRM module to track frequent guest data while awarding and redeeming points for loyalty.
December 27, 2010 Use the F12 Quick View button in RDPWin to inquire on information without having to leave the screen you are in.
December 23, 2010 Check the Revision Notes located in the Help menu for information about new features in the latest RDPWin release.
December 22, 2010 Configure the Work Order module to e-mail maintenance staff and vendors work order notifications directly from the system.
December 21, 2010 Use F4-Custom Help for information specific to your property such as restaurant menus, phone numbers, procedure lists, etc.
December 20, 2010 Allow Internet guests to book extras such as show tickets, transportation, etc. on the IRM.Net using the Virtual Store.
December 17, 2010 Use the Reservations Booking Report located in the Reservations menu for a comprehensive look at occupancy.
December 16, 2010 Get the latest version of RDPWin and no longer encounter the auto logoff after 30 minutes of inactivity.
December 15, 2010 Run Reset Availability in RDPWin. It is now fully integrated and no longer requires a DOS program.
December 14, 2010 Backing up your RDP data each night is one of the most important things you can do. Contact RDP Support for more info.
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