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RDP Web Support Ticket System
Welcome to the RDP Support Ticket system, which is designed to quickly provide solutions via e-mail or phone as follows:
- Login using your RDP support e-mail address and password. Call 970-845-7108 for new accounts or problems. After login the following options are available:
| Icon | Action |
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Start by clicking this Icon to add a new support ticket. Please indicate if the problem is critical. |
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View an existing support ticket. An existing ticket must be highlighted. |
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The filter allows tickets to be filtered by Reported Date or Status. The default is to view all tickets. |
- An RDP support engineer will send a second
e-mail, usually within 20 minutes, that has a possible solution
or provides an opportunity to schedule a phone call and WebEx session.
Please reply to this e-mail as soon as you receive it.
- Support tickets will receive responses during
normal
RDP Support Business Hours. For after hour emergencies,
use
24 hour emergency support.
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After a ticket is submitted, an e-mail is sent with
a possible solution or an opportunity to schedule a support
session.
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