RDPWin

System - Configuration - Travel Services

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Properties that wish to offer travel services to guests must complete the following steps and sign up through RPD's partner AIG Travel Guard.  The S8 Travel Services module and RDPWin Monitor are required.

  1. If not done already, install the S8 Travel Services module.
  2. Configure Travel Services in RDPWin.

Install S8 Travel Services Module

Access to the module installation process is regulated by menu security.
  1. Log on to RDPWin.
  2. From the main RDPWin Welcome screen, click the Modules link in Navigation to display a grid of installed and other RDPWin modules.


    When S8 Travel Services is included in the lower grid, installation is required.  Contact RDP Support (970) 845-7108 immediately.

    Note:  The RDPWin Monitor service is installed for "Manual" start by default. This means that after a system restart, the service must be manually started either via the RDPWin Monitor Reservations screen or the system "Services" console. The service can be configured to start automatically after a reboot using the steps listed below.  To review steps, click Auto-Restart.

Configure Travel Services

Select Travel Services from the System | Configuration menu.

Travel Services Tab

Enter the property's contact information to be registered with AIG Travel Guard. When complete, clicking Save to file these settings locally and register with AIG Travel Guard. For customers with multiple resort directories, Step 3 must be completed for each by logging into each resort directory and completing and saving the Travel Services Configuration information.  When the travel services provider website cannot be contacted, a message displays as "Status is not available, please try again later."

Property Information
Enter the following required fields with property information:  Property Name, Street Address, City, State, Zip Code (up to 10 digits), and Phone.
Send to AIG Travel Guard a Reservation's Unit Number or Unit Type
Select "Unit number" (default setting) to make a specific room number visible to the guest on the AIG Travel Guard's Itinerary screens.  Properties that doe not wish to display this specific information should select "Unit Type" to only display the room type information: not the room number.  The Itinerary displayed by AIG Travel Guard then specifies a room type only.
Register with AIG Travel Guard
After configuring RDPWin for travel services, the next step is to register with AIG Travel Guard. The Register button takes the user to the AIG Travel Guard registration web page to enter contact information and a System ID#.  Enter the RDP Serial Number as the System ID.  This number is displayed in the box next to the Register button for reference.
Disable Travel Services
Travel Services are enabled by default.  Check the checkbox to turn off and disable any references to travel services within RDPWin.  The travel services features are enabled by default. Access System | Configuration | Travel Services in RDPWin, check the "Disable Travel Services" checkbox, and click Save. This disables travel services for the current resort directory.  This step must be repeated for each of any multiple resort directories.  When disabled: the Travel Services tab does not display when viewing reservations; the Travel Services status and button are not displayed when making, changing, or canceling reservations; and confirmations do not include the travel services link.

Country Codes Tab

To configure Country Codes to be used in Travel Services, click on the Country Codes tab.  Click the Add Country button to include a country not yet in the list.  Click any of the column headers to sort the grid by that column.  To change the information in any row, click into the desired text box of the row and type directly.  Save when changes are complete.

Products Tab

Use the Products tab to enable/disable Security Deposit Protection (SDP) and Vacation Protection (VP).

Enable Security Deposit Protection (Switch 414-73)
Select Travel Services Configuration from the System main menu.  Click the new Products tab to maintain Security Deposit Protection (SDP) and Vacation Protection (VP).


Check to enable Security Deposit Protection (SDP).  When enabled, the charge summary fields on the New Reservation and Change Reservation screens display a Security Deposit Protection radio button in the charge summary area.


When SDP is selected, the Price is either automatically completed or can be manually entered.  The basic Security Deposit available in prior versions uses Code 08, while the new SDP Code is 07.  The "SD Prot" column has been added to the Quote area of the New Reservation screen.  When a quote is highlighted and the SDP settings are changed, the highlighted quote is affected.  Any changes made to these settings when no quotes exist are automatically considered when the quote is added.

When disabled (not checked), the New Res Paying Guest screen displays as without the SDP option.
Security Deposit Protection Price
When "Enable Security Deposit Protection" is checked, enter the flat amount to be charged for security deposit protection on each reservation when purchased.  This is a default setting that can be updated on the New Reservation screen.
Automatically Calculate SDP on Paying Guest Reservation (Switch 415-06)
When SDP (Switch 414-73) is enabled and this box is checked,  the Sec Dep Protection radio button is selected on the New Res screen for paying guest reservations.  When a quote is added, the amount is automatically filled is with the Price.

When SDP (Switch 414-73) is enabled and this box is not checked, the Sec Dep radio button is selected on the New Res screen for paying guest reservations. When a quote is added, click the Calc button to calculate the Security Deposit.
Enable Vacation Protection (Switch 414-74)
Select Travel Services Configuration from the System main menu.  When Disable Travel Services is not checked, click the new Products tab to maintain Security Deposit Protection (SDP) and Vacation Protection (VP).  When Travel Services is disabled, the Products tab is disabled.

Check to enable Vacation Protection on reservations.  When enabled, the charge summary fields on the New Reservation and Change Reservation screens display a Travel Protection checkbox.  When selected, the charge summary fields on the New Reservation and Change Reservation screens display radio buttons for selecting either the normal security deposit Code 08 or the new SDP Code 07.  A column has been added to the Quote area of the New Reservation screen.  When a quote is highlighted and the SDP settings are changed, the highlighted quote is affected.  Any changes made to these settings when no quotes exist are automatically considered when the quote is added.  There are various restrictions to turning on and off this field, which have not been implemented right now.
Vacation Protection Rate (Switch 415-01) - Percentage of Insurable Cost
The VP Rate is required when "Enable Security Deposit Protection" is checked.  Enter the default percentage rate used to calculate the amount the guest pays. This is a default setting that can be updated on the New Reservation screen.

VP is calculated by taking the total charge less any security deposit amount and using this percentage. SDP can be activated and has a minimum price of $69. Altering either amount has to be approved by 877.eTravel.

When enabled, the charge summary fields on the New Reservation and Change Reservation screens display a Travel Protection checkbox as shown below:

When checked and the rate configured, the amount is automatically calculated.  This amount cannot be changed manually.  The "Vac Prot" column has been added to the Quote area of the New Reservation screen.  When a quote is highlighted and the VP amount in the Charge Summary and Quote areas are updated.
Automatically Calculate VP on Paying Guest Reservation (Switch 415-07)
When VP (Switch 414-74) is enabled and this box is checked, the Vacation Protection checkbox is selected on the New Res screen for paying guest reservations and the amount calculated based on the configured Rate.  When a quote is added, the amount is automatically filled in with the Price.

Some properties may want to default these services on and have the guest "opt out". Other properties may want to have these services as an optional service for their guests.

When VP (Switch 414-74) is enabled and this box is not checked, the VP field on the New Reservation screen is not checked nor the amount calculated for paying guest reservations.


Click these links for Frequently Asked Questions or Troubleshooting assistance.

Last Updated 11/18/2008

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