Overview

Refunds can be issued at time of cancellation.  If a refund is not issued at cancellation, for whatever reason, the only way to refund monies is to access Refund from the Reservations | Options menu.  Entering a negative amount on the Deposit/Payment form is not allowed. 

The Refund screen displays the selected reservation information.  The Refund Options is set to Refund by default.  Select the appropriate radio button for the refund method (credit card, cash, check, etc.).  For details on these options, see Deposit/Payment Methods help. 

Once a refund type is selected, additional fields are displayed based on the refund type.  Enter the amount to be refunded.  The amount is not automatically filled in to make sure that any refunds given have been duly debited for any appropriate charges.  Once the figures are complete, click Process Refund to finalize the transaction.

Use the Reporter to access reports displaying details on reservations with deposits due or paid.  Various deposit reports such as DepositDue.rpt, DepositDue-30Days.rpt, and DepositByArrivalDate.rpt are found in the Res folder of Reporter.

Amount

Enter the amount to be refunded.  This field is set to $0 by default and cannot be greater than the amount in the Payments field on the right side of the screen.

Process Refund

Enter the desired refund amount into the Amount field and click Process Refund.  Click Yes to confirm and complete the request.  A sample of the resulting view on the Folio tab is below:

Restrictions

The refund amount may not be more than the total of all payments received on a folio.  If the number in the Amount field is greater than that in the Payments field, an error message is displayed.

Confirmation Required

When Process Refund is clicked, confirmation is required before the process is completed.

Click these links for Frequently Asked Questions or Troubleshooting assistance.

Last Updated 06/24/2008

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