For more information, review detail at:

Groups & Conferences Overview (RDP's Website)
Reservation Tutorials

Overview

The Reservations module is designed to improve the process of completing the many tasks assigned to the front desk. The Main Menu can be used to alternate between reservation screens, Options, and the Reports section (which provides access to several Crystal Reports designed for Reservations).  Items listed in the Navigation page are generally functions to be performed on all reservations.  Items listed in the Options panel are functions to be performed on one specific reservation selected in a grid.

Reservation Header

The detail of the selected reservation is displayed at the top of any form within this module and includes Reservation Number, Reservation Type, Guest Name, Group and Leader information (if appropriate), Arrival and Departure Dates, Number of Nights, Room Number (if any), Type (room), Status, Sharewith information (if appropriate), Rate (room), Plan (rate), and People information. 

Overview - Marketing

Click the menu link to access RDP's website and view the marketing information available for RDP's Reservations software.

Overview - Technical

Click the menu link to access RDPWin's Reservation information available in Help.

Links to the Folio, Itinerary, and Notes are offered in the main menu of most forms.  Should any of those three be accessed from any Options screen,  Reservation functions available are:

• Analysis - Query the entire Reservation system.
• Arrivals, In-House, and Departures Lists - View reservations due to arrive on the Current RDP Date, currently checked in, and due to check-out on the Current RDP Date.
• Availability - View the number of available rooms by Group or Room Type.
• Configuration - Change Settings for Reservations.
• Denial Tracking - Track information regarding reservations started but not booked.
• Find Reservation - Find a Reservation by Name, Res Number or Room.
• House Status -  View the current Arrivals, In-House, Departures, and Projected Revenue.
• New Reservation - Make an Individual Reservation.
  
  

  Guest of Owner

  Long Term

  Maintenance Reservation

  Multiple Folios

  Owner

  Paying Guest

  Special

  Temporary

• Options -  Cancel, uncancel, change, check-in, check-out, uncheck-in, take a payment, e-mail confirmations, and manage folios and itineraries.
• Reservations Made Today - View all reservations made on the current system date regardless of origin (i.e., RDPWin, RDP-DOS, IRM, etc.).
• Tabs - View reservation details
• Tape Chart - View the number of rooms by Room Type.
• Travel Services - Vacation Protection (VP) and Security Deposit Protection (SDP)

Save & Close, Save, Reset, and Close

It is only necessary to save changes before switching tabs when in configuration.  Otherwise, change any or all tabs within Reservations and save only once; however, saving at anytime is available. The Save & Close button saves the changes and closes the form.  The Save button files changes and keeps the form open.  Reset restores the settings to those most recently saved and abandons any unsaved changes.  Reset does NOT restore system defaults.  Close prompts before exiting without saving changed settings (if any were made) and closes the form.

Tutorials

• Activities
• Analysis
• Availability (Room Blocks)
• Cancel Individual Reservation
• Cancel Group Reservations
• Check In Reservations
• Check Out Reservations
• Check In and Check Out All Reservations at Once (Mass Check-In and Check-Out)
• Include in Package
• New Reservations
• Post Charges

Click these links for Frequently Asked Questions or Troubleshooting assistance.

Last Updated 06/24/2008

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