RDPWin

 

System - Custom Help

 
CUSTOM HELP
Add File Print Files
E-mail Files RTF Files

Overview

Custom Help, known as F4 to RDP for DOS users, offers quick access to information such as driving directions, restaurants, or internal procedures; and e-mail capabilities are available as well.  Reservationists can view the differences in condos (room info) and policies.  This window can stay active while using other features in RDPWin.

These RTF (rich text) files are designed for internal use.  While customers can e-mail this information to guests, the main purpose is to assist users.  Complicated Word or PDF files with text boxes and tables can make beautiful brochures, but these documents should be simple with a small picture or two.  If a customer has existing files with pictures and text in a text box or tables, the information must be reformatted for the RTF files to work properly in RDPWin to work around format limitations.

Any Word document saved as an RTF file grows substantially and can lead to presentation, e-mail, and storage issues.  Note: RDPWin cannot control the way Word creates RTF files. Resort Data Processing suggests that RTF files be used for internal, employee information such as room, rate plan, and activity descriptions, customer policies, and other useful lists.  Once created, view in RDPWin to confirm the formatting displays as intended.  See RTF for more information.

Add File

Follow these steps to add to the drop-down list:

  1. In RDP-DOS, select 99-System Utilities Menu.
  2. Select 090-Change System Tables.
  3. Select U-Update Table Records.
  4. Enter UL at the Enter Table Number prompt.
  5. Enter S at the List, Print, Sub-record prompt.
  6. Enter the desired file name (6 characters or fewer) such as Food or Dining.
  7. Enter the Help File Description (up to 40 characters) such as "Local restaurants within walking distance of our property."
  8. Enter F at the File, Delete, Exit or field number prompt.

Once the file has been added in DOS, the file name is accessible from the drop-down list immediately. 

E-Mail Files

To e-mail a file, select the appropriate file from the drop-down list and click the E-Mail button.  Enter the e-mail address in the "To" text box (and the cc - carbon copy - text box, if needed), type in a subject line (for example, "Restaurants Near Our Property"), and any additional message in the area below.  The selected file is referenced in blue as the Attachment.  Click the Send E-Mail button to send, or click the Close button to abandon any entries and return to the Custom Help window.

Print Files

To print any single file, select the appropriate file from the drop-down list and click the Print button.

Rich Text Format, Microsoft Word, and WordPad

The Help menu converts the selected Help file from RDP Help format to RTF (Rich Text Format) using Microsoft Word or WordPad. The drop-down box is a list of Help files in the UL Table in RDP DOS. These files must be saved as ".RTF" format and can only have a maximum of 6 character file name (MyName.rtf). These files must reside in the RDP Help folder (usually). Once new files are created, the UL table must be updated to have the files show in the drop-down list.

The first time a file is selected, it is converted and saved as an RTF file in the \RDP\HELP directory (i.e., Bus.hlp gets converted and saved as Bus.rtf). The next time the same file is selected, the RTF file is read.

 

 

Click these links for Frequently Asked Questions or Troubleshooting assistance.

Last Updated 03/07/2008

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