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IRM.Net - Troubleshooting

 

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IRM.Net TROUBLESHOOTING TOPICS
Data Object Cannot Be Opened/Accessed Server Exception
HTTP 404 Error Stat 171
HTTP 401 Error User is Prompted for Windows Username and Password
Invalid Directory Web Server Application is Unavailable
Owner Logon Accesses Reservations Screen Using the IRM.Net Monitor

Data Object Cannot Be Opened/Accessed

This error usually occurs when viewing owner statements.

  1. Select Internet Information Services (IIS) from the Start/Settings/Control Panel/Administrative Tools menu.
  2. Right-click on the IRMNet virtual directory and select Properties.
  3. Click on Directory Security tab.
  4. Click "Edit Anonymous Access".
  5. Make sure the username and password are the same as the old IRM, or give full rights to the RDP directory for this user.

HTTP 401 Error from BindRequests

When Irmnet/res/resmain.aspx presents the HTTP 401 error from BindRequests, the RDPWinCentralSvc virtual directory is not configured for anonymous access.

  1. Navigate to Start | Programs | Administrative Tools | Internet Information Services (IIS).
  2. Expand the Web Sites and Default Web Site folders.
  3. Right-click on RDPWinCentralSvc and select Properties.
  4. From the Directory Security tab, click Edit in the Anonymous Access and Authentication Control section.
  5. Check the Anonymous Access checkbox and click OK.

 

HTTP 404 Error

When IRM.Net presents the HTTP 404 error:

  1. Select Internet Information Services (IIS) from the Start/Settings/Control Panel/Administrative Tools menu.
  2. Double-click "Internet Information Services".
  3. Click on the to expand the IRM (local computer) and select "Web Service Extensions".
  4. In the list of Web Service Extensions on the right, select ASP.Net.
  5. Click the Allow button as shown above.

Invalid Directory

This error usually occurs when a confirmation email can’t be sent or when viewing owner statements. The configuration setting for the confirmation or statement has the drive letter instead of the UNC. Change the setting to use \\rdpdata\rdpnt\rdp instead of f:\rdp.

Owner Logon Accesses Owner Reservations Screen in Error

When trying to access the owner logon screen but getting the owner reservation screen instead, update the link from .../IRMNet/Owner/OwnerLogon.aspx to .../IRMNet/Owner/OwnerHome.aspx.

Stat 171

IIS Version 5.x Users

Click here to view instructions for systems running IIS Version 5.x.  Complete all steps in the section titled All IIS Version 5.x users must... 

IIS Version 6.x Users:

Click here to view instructions for systems running IIS Version 6.x.  Complete all steps in the section titled All IIS Version 6.x users must...

If no version is listed:
  1. Select Internet Information Services (IIS) from the Start/Settings/Control Panel/Administrative Tools menu.  Right-click on the Web Sites folder, and select Properties.
  2. When the Service tab does not exist or when the Service tab exists and the "Run WWW service in IIS 5.0 isolation mode" is checked, then refer to IIS Version 5.x Users information above.
  3. When the Service tab exists and the "Run WWW service in IIS 5.0 isolation mode" is not checked,  then refer to IIS Version 6.x Users information above.

User is Prompted for Windows Username and Password

This is probably happening because the password on the Web Sites folder in IIS doesn’t match the password in Computer Management.

  1. Select Internet Information Services (IIS) from the Start/Settings/Control Panel/Administrative Tools menu.
  2. Right-click on "Web Site" folder and select Properties.
  3. Click on Directory Security tab
  4. Click "Edit Anonymous Access".
  5. Make sure the Anonymous User name and password matches the name and password in Computer Management on the IRM bridge.
  6. When the password in IIS is changed, an option is offered to apply the change to all websites.  Cancel out of this option.

Web Server Application is Unavailable

  1. Open a command prompt.
  2. At a prompt on the C:/ drive, type "CD \windows\microsoft.net\framework\v2.0.50727".
  3. From the v2.0.50727 directory, type "aspnet_regIIs -I". and press the <ENTER>.
  4. Select Computer Management from the Start/Settings/Control Panel/Administrative Tools menu.  Reset the ASPNET password on IRM bridge to rdp123456.
  5. Restart IIS.

Server Exception

Error: "The server threw an exception. (Exception from HRESULT: 0x80010105 (RPC_E_SERVERFAULT)) Opening report" when trying to view an owner statement in IRM.Net.

  1. Reset the ASPNET password in the following places:

    1. In Computer Management on the IRM Bridge
    2. In the machine.config file on the IRM Bridge
    3. In IIS à IRM.Net à Properties à Directory Security Tab à Edit Anonymous Access.
    4. In Computer Management or Active Directory User on the Data Server.
  2. Restart IIS.



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