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New Customer Installation Checklist

Updated: 3/24/09

Thank you for choosing Resort Data Processing.  This document serves as an outline for organizing the installation of the system.  Follow the links within the table for additional information regarding a specific step.  Please print this document and complete the steps below.

RDP Implementation and Training Checklist Completion Date
Confirm or purchase hardware and software infrastructure.  Hardware Requirements.  Purchase necessary hardware and network infrastructure to run the RDP software  
If you have purchased the ProtoBase® Credit Card Interface, please review Overview of Credit Card Processing, and purchase the necessary software and devices required by RDP. Please call Rita Gale to order: 970/845-1143 or ritag@resortdata.com  
Your IT Technician installs Windows Operating System and configures your network per RDP specifications.  
Purchase and install current version of Pervasive.SQL Database.  Overview of Pervasive Database. Please call Rita Gale to order: 970/845-1143 or ritag@resortdata.com   
Purchase latest edition of Crystal Reports Designer  (Different from Crystal Reports Module in RDP)   
Establish static IP address for RDP to connect to your system with an administrator login and password (also necessary for Internet Reservations Module).   
RDP connects to your network via the Internet and confirms hardware requirements.   
Prior to entering data into the RDP system, please review critical factors to consider when configuring room types and room numbers.   
Download & complete installation document in Adobe format or installation document in Word Format   
RDP delivers ‘empty’ system via the Internet through terminal services, remote desktop or Citrix, to your server.  
If you have purchased data uploads, please see Guest History UploadTravel Agent Upload, and Owner Upload.  
RDP remotely trains your staff on how to enter the critical system data from Installation document.  
Your staff begin entering critical system data immediately into live RDP system on your network  
Review and establish plan for RDP Interfaces such as credit card, phone, point-of-sale, etc.    
Once hardware is verified and critical system data entered, onsite training dates are established with a signed document.   
Your staff enters all future reservations and other critical system data prior to RDP arrival for onsite installation. It is mandatory to enter this data ahead of time.  RDP installers will train your staff extensively on this process, but they do not perform data entry.  See Reservations Overview   
If you have purchased the Internet Reservations Module please review:  IRM Installation Checklist.   
You must establish a plan for internally designing the IRM ‘look and feel’  or hiring an outside designer to help assist with the design.  RDP does not provide the service of integrating the look and feel of the IRM with your website.    

IRM.net and RDP Overview Links

RDPWin RDP-DOS IRM/IRM.Net Open A Web Support Ticket
Version 2 Upgrade to RDPWin Link to Marketing Site Contact Us
Training 3rd Party Interfaces Troubleshooting RDP Sales