Home	Sales	Training	Contact Us
RDP Support		Open a Web Support Ticket Connect to Support with WebEx
RDPWin KB	RDP-DOS KB	IRM and IRM.Net KB	Crystal KB

Adding RDPWin for Current Customers

Updated 03/23/2009

Hot Topics	IRM.Net for Owner and Guest Internet Access	New Travel Services with Travel Insurance	Training for RDPWin and Crystal Reports	Adding RDPWin for RDP-DOS Customers
Hot Topics	RDPWin Version 2 Customer Requirements	Windows x64 Not Supported	Credit Card Encryption available for PCI Compliance	Change Tracking for Reservations and Masters

This page is intended for current RDP customers and describes the process of adding RDPWin to your system. RDPWin is our Windows-based software and accesses the same database at the same time as your existing RDP-DOS system, all RDP Interfaces, the Internet Reservation Module (IRM), and all Crystal Reports. This simultaneous access of the same database with all RDP technologies allows you to start using RDPWIN immediately without any data conversion! An important topic to study is RDPWin Major New Features Compared to RDP-DOS.

RDPWin Topics Covered in this Document

Phases of RDPWin for RDP-DOS Customers.

Cost of RDPWin.

RDPWin Training - On Site or Classes in Vail.

Hardware Requirements for RDPWin.

RDPWin Technology Overview - Microsoft ".NET".

Simultaneous Access by RDPWin, RDP-DOS, GDS Interface, IRM, and Crystal.

RDPWin Major New Features Compared to RDP-DOS.

RDPWin Topics Covered in this Document
Phases of RDPWin for RDP-DOS Customers. Cost of RDPWin. RDPWin Training - On Site or Classes in Vail. Hardware Requirements for RDPWin. RDPWin Technology Overview - Microsoft ".NET". Simultaneous Access by RDPWin, RDP-DOS, GDS Interface, IRM, and Crystal. RDPWin Major New Features Compared to RDP-DOS.

Phases of RDPWin for RDP-DOS Customers

All new customers installed since 8/1/2006 (over 100 installations!) have used RDPWin for all phases of their operation. Our installed base of RDP-DOS customers has been converting to RDPWin in phases summarized by the table below.

Phases of RDPWin

Reporter/E-mail
Work Orders
Enhanced Housekeeping
Customer Relationship Management
Travel Services

No Training Required
RDP-DOS for Res/Front Desk Functions
RDPWin can be used simultaneously with your DOS system. Many customers have elected to continue to use RDP-DOS for reservations and front desk but are using RDPWin for reports and e-mail. There are dozens of new Crystal reports available in RDPWin as well as automatic e-mail confirmations. To start using RDPWin Limited, please call RDP support at 970-845-7108 and schedule the "basic, no charge, RDPWin installation".

There are new modules available in RDPWin such as work orders, enhanced housekeeping, and the Customer Relationship Management (CRM). These new Windows-based modules can be installed today and you can still use RDP-DOS for reservations and front desk. For more information, following the links below:

New Modules Available in RDPWin.

Enhanced Housekeeping: Forecasting, Scheduling, and History.

Work Orders & Equipment / Room Inventory / Asset Management.

Customer Relationship Management (CRM) / Guest Rewards.

Travel Services

RDP-DOS or RDPWin for Res/Front Desk Functions

Reservations & Front Desk
Training Required
This phase of RDPWin uses RDPWin and/or RDP-DOS for reservations and the front desk. To learn a smooth transition from RDP-DOS to RDPWin, either the purchase of onsite training or attendance at an RDPWin training class in Vail, Colorado is required. For more information, following the links below:

RDPWin Training Schedule in Vail.

To schedule onsite training, call Rita Gale at 970-845-1143.

If you use RDP's new credit card encryption, Other Charge buckets, or flat rate travel agents, reservations and front desk features must use RDPWin.

Phases of RDPWin
Reporter/E-mail Work Orders Enhanced Housekeeping Customer Relationship Management Travel Services No Training Required RDP-DOS for Res/Front Desk Functions	RDPWin can be used simultaneously with your DOS system. Many customers have elected to continue to use RDP-DOS for reservations and front desk but are using RDPWin for reports and e-mail. There are dozens of new Crystal reports available in RDPWin as well as automatic e-mail confirmations. To start using RDPWin Limited, please call RDP support at 970-845-7108 and schedule the "basic, no charge, RDPWin installation". There are new modules available in RDPWin such as work orders, enhanced housekeeping, and the Customer Relationship Management (CRM). These new Windows-based modules can be installed today and you can still use RDP-DOS for reservations and front desk. For more information, following the links below: New Modules Available in RDPWin. Enhanced Housekeeping: Forecasting, Scheduling, and History. Work Orders & Equipment / Room Inventory / Asset Management. Customer Relationship Management (CRM) / Guest Rewards. Travel Services
RDP-DOS or RDPWin for Res/Front Desk Functions Reservations & Front Desk Training Required	This phase of RDPWin uses RDPWin and/or RDP-DOS for reservations and the front desk. To learn a smooth transition from RDP-DOS to RDPWin, either the purchase of onsite training or attendance at an RDPWin training class in Vail, Colorado is required. For more information, following the links below: RDPWin Training Schedule in Vail. To schedule onsite training, call Rita Gale at 970-845-1143. If you use RDP's new credit card encryption, Other Charge buckets, or flat rate travel agents, reservations and front desk features must use RDPWin.

RDPWin Pricing

RDPWin is included at no charge for all customers who have already purchased the Internet Reservation Module (IRM - Module RR). To determine if this module has been purchased, press F6-Modules from the RDP-DOS menu. Please review the information below or call RDP Sales.

Internet Reservation Module If you have the IRM, you can RDPWin 2.xxx for reservations and front desk functions. New modules designed exclusively for RDPWin must be purchased separately. If you do not currently have the IRM, please call RDP Sales for RDPWin pricing.

Crystal Reports RDPWin includes dozens of new and improved Crystal Reports, which are included at no additional charge for customers who have the RS-Crystal Reports module already installed on their RDP-DOS system.

New RDPWin Modules Once the IRM or RDPWin has been purchased, additional RDPWin modules can be added to your system.

Internet Reservation Module	If you have the IRM, you can RDPWin 2.xxx for reservations and front desk functions. New modules designed exclusively for RDPWin must be purchased separately. If you do not currently have the IRM, please call RDP Sales for RDPWin pricing.
Crystal Reports	RDPWin includes dozens of new and improved Crystal Reports, which are included at no additional charge for customers who have the RS-Crystal Reports module already installed on their RDP-DOS system.
New RDPWin Modules	Once the IRM or RDPWin has been purchased, additional RDPWin modules can be added to your system.

Hardware Requirements for RDPWin

RDPWin is designed to work simultaneously with RDP-DOS using the same hardware. For most customers with relatively new hardware, no changes are required. Please check your existing equipment for the requirements below:

Hardware and Third Party Software Requirements Overview
Workstations	Windows XP Pro or Vista Business or Ultimate (32 bit). Windows 95, 98 and 2000 are not supported.
Servers	Windows 2003 or 2008 (32 or 64 bit) and at least 4GB of memory.
Pervasive	Pervasive Version 9.52 or higher is required. Version 10.10 is recommended. See Pervasive Overview
Printing	RDPWin supports all standard Windows Printing environments.
Web Connection	To meet PCI requirements, a web based support connection will be available by June 2009.
More Information	Hardware Requirements

RDPWin Technology Overview

RDPWin uses Microsoft's ".Net" technology for Windows. This technology allows software to run on many future platforms. Microsoft has spent billions of dollars developing ".Net" as their platform of the future. For a complete overview, see RDPWin Technology Overview.

Simultaneous Access By RDPWin, RDP-DOS, GDS Interface, IRM, and Crystal Reports

RDPWin is designed to work for all existing RDP-DOS customers without any data conversion. RDP-DOS customers can install RDPWin and start using it immediately. Think of RDPWin as an "add-on" product to RDP-DOS, Crystal Reports, and the IRM. When you install RDPWin, all existing RDP products continue to function as before. RDPWin adds hundreds of new features without taking any away! A given workstation can have both RDP-DOS and RDPWin installed. The chart below shows RDPWin accessing the same database simultaneously with all other RDP products.

RDPWin, RDP-DOS, Crystal Reporter, IRM, and Interfaces - Simultaneous Access

RDPWin More Features Compared to RDP-DOS

RDP was founded in 1981 to develop software for Vacation Rentals and Condo-Hotels. We now have over 1000 customers and 24 years experience with the complex world of reservations and owner trust accounting. This section describes the new features available in RDPWin for our Vacation Rental and Condo-Hotel customers. For more details please see Vacation Rental and Condo-Hotel Overview.

General	Reservations
Full power of Microsoft ".Net" - Windows technology Works with your existing RDP-DOS system data Consistent look and feel Grids for lists of reservations, masters, rates, etc. Tabs make extra detail readily available Automatically e-mails confirmations and marketing Analysis grids for rate components Dramatically improved F4-Help Organize and search switches by category Display in-house and today's arrivals and departures Find reservations by credit card number Customize your day end /night audit Integrated Crystal Reports with security Encrypt credit card information Unique logon messages for employees Customer Relationship Management (CRM) Assign and manage points for frequent guests Color graph charting available in Stats Improved comment maintenance RDPWin Monitor Enhanced housekeeping Logon e-mails Work orders and Asset Management	Lists for arrivals, in-house, and departures Tabs make extra detail readily available Calculate additional reservation charges Complete description of each property with pictures More powerful available rooms display Analysis grids for reservations Enhanced folio displays, filters, and functions. Easily enter total rate override Track two separate deposit dates Calculate deposits Automatic e-mail confirmations Extensive improvements to long term rentals A more powerful tape chart Reset balance due at check-in (Optional) Track multiple price quotes for each guest Improved capabilities to add itinerary for guest Interfaces to Global Distribution System (GDS) Frequent guest - point tracking Tasks on reservations ("put a crib in the room", etc.) Convert res types (Preassign to Special and vice versa) Send confirmation to owner for owner reservations. Send confirmation to guest or owner for guest of owner reservations Hourly activities
Owners	Check-in / Check-Out / Cancellation
Easily view owner list Improved owner processing screens E-mail owner statements Post reservation related charges to owners Improved owner Internet access (IRM.Net) Pay bills for owners Track work orders Pay the vendors for work orders Bill owners for work orders Daily deposits and cash balancing Pay state and local taxes Income statement and balance sheet Manage contract dates on owner master Manage purchase dates on owner master Track room numbers sold on owner master Trust accounting - trial balance screen Trust accounting - add/change management master Trust accounting - deposits Trust accounting - transfers Trust accounting - reconcile bank accounts Trust accounting - pay taxes Trust accounting - print deposit vouchers	Track work orders reported by guests Don't reset balance due at check-in (optional) Late check-in can charge guest for missed days Early check-out can charge guest Cancellations can charge guests and pay owners automatically Hold deposit on cancellations for credit on re-booking Check-in and night audit can be optional Improved e-mail capabilities on cancellation or change Customizable day end/night audit screens Mass check-in (check in all arrivals at once) Mass check-out (check out all departures at once) Check-in not required (check-out required) - (Optional)
Timeshare and Club Management	Masters Guest History / Activity Vendors Rooms / Agents / Groups / Credit Card
Owner reservations allowed for "owned time" only Set week start-day for each room number Display owner Display all owned weeks for each owner Display ownership information for all rooms Rotate weeks from year-to-year	Set hours of availability for activity vendors Hourly activity vendors Easily view master lists: guest history, rooms, agents, groups, and credit card lists. Track rate plans for each travel agent Manage prededuct default by travel agent Designate flat rate for travel agents ($XX/reservation) E-mail blasts for travel agents, groups, wholesalers Group rate plans before/during/after group block Manage departure date on group master Task tracking for groups (set up conference room, etc) Additional group/agent reports and forecasts People min/max settings on room masters
More Modules Available
Housekeeping Forecasting, Scheduling, and History Work Orders & Equipment / Room Inventory / Asset Management Wireless or Wired Internet Access and Billing Booking Pace and Occupancy Forecasting Customer Relationship Management (CRM) / Guest Rewards Room Key Interface - VingCard Vision 3000 Virtual Store - Sell Other Items Using Internet Reservation Module Messaging - To Do List - Trace System Change Tracking Using Pervasive Audit Master Video Checkout From Room Activity Availability for Itinerary and Virtual Store Global Distribution System Interface (GDS) Fast Credit Card Processing Via Internet

Logon Messages for Employees

The opening screen in RDPWin is shown below. There can be a system-wide message for all employees to see as well as individual messages for each employee.

Reservation Totals Not Reset at Check-in (Optional)

A key new feature in RDPWin is the ability to check-in a guest and not reset the balance due on the reservation. Most of our hotel customers want the totals to be reset, while Vacation Rental and Condo-Hotel customers do not The table below shows this principal. See Vacation Rental Systems for more details.

Category	Before Check-in	After Check-in (Condo)	After Check-in (Hotel)
Room Charges	500.00	500.00	0.00
Tax	60.00	60.00	0.00
Total Charge	560.00	560.00	0.00
Paid	560.00	560.00	560.00
Balance due	0.00	0.00	-560.00

Late Check-in Can Charge Guest for Missed Days

With RDPWin when a guest checks-in after the close of the day, or several days later, the system can automatically charge the guest for all missed days.

Early Check-out Can Charge Guest

With RDPWin when a guest checks out early, the system can automatically charge the guest for all missed days.

Cancel Reservation Can Charge Guests and Pay Owners Automatically

With RDPWin when a guest cancels you can charge the guest and pay the owner for various charges, such as service fees, travel insurance, forfeited room revenue, etc.

Calculate Additional Reservation Charges

RDPWin can calculate additional reservation charges, such as cleaning fees, booking fees, travel insurance, etc. Each charge can be itemized on the rental contract. When available rooms are displayed the system can calculate not only the unique room rate for each unit but the additional charges.

Calculation of Unique Rates Per Room and Additional Reservation Charges

Charge Summary Screen for One Reservation

Display Arrivals, In-house, Departures

By clicking "F6-Arrival" RDPWin displays the arrivals for the day. Any reservation can be highlighted and is displayed below. From this screen you can check-in the guest, or do cancellations, or any other reservation function.

New Modules Based on RDPWin Technology

A wide variety of new modules are available from RDP. Please call RDP Sales for details.

RDPWin	RDP-DOS	IRM/IRM.Net	Open A Web Support Ticket
Version 2	Upgrade to RDPWin	Link to Marketing Site	Contact Us
Training	3rd Party Interfaces	Troubleshooting	RDP Sales