Hiring Tech Support Employees

Candidates with limited experience should still consider applying, as we believe it is more important to find intelligent employees with excellent people skills rather than specific technical experience.

Salary is based on experience, with a starting range of $30,000-$35,000. Resumes should be sent to RDPemail1@resortdata.com

Job Description

The technical support department is the entry point for all RDP employees, as it provides the basic understanding of the RDP system and our customer requirements that is necessary for any other job at RDP. Technical support employees become familiar with all aspects of the RDP software and hardware. The job requires a high level of intelligence, as well as excellent problem-solving skills. New technical support employees can expect the following:

Timeframe	Job Description
First 4 weeks	Intensive classroom style training with weekly tests. New employees who do not pass the tests will be released from employment. Each new employee will have a laptop computer assigned to them.
1 Month to 6 Months	After the initial classroom training, new support employees answer customer questions on the support lines under the supervision of senior technicians. Senior technical support employees will be available for help and to assist with additional training.
6 Months - 1 year	After six months, new support employees may travel to RDP customer sites for onsite training. During this period, all travel is done with a senior technical support employee. RDP does not charge the customer for the new support employee during this period, as the senior technical support employee tends to train the RDP customer as well as the new support employee.
1 - 3 years	After one year, most new support employees are eligible for a raise and for travel to customer sites "on their own." During years 1-3, expect to travel about 10-20 weeks a year to virtually any destination in the United States, Canada, or Caribbean. Click here for a list of RDP customer sites. When not traveling, you will be at RDP corporate headquarters in Vail, Colorado answering support questions from customers.
4 - 50 Years	After three years as standard technical support, the career options are as follows: Premium technical support; Programming (requires a move to RDP programming office in Solvang, California); and Sales. Significant salary increases are possible, based on how fast the employee develops technical expertise.

Minimum Five-Year Commitment - It's a Career, Not a Job

The technical support position is an overwhelming job at first, as questions can be presented on a wide variety of topics. There is a great deal of material to learn initially, and the software world is constantly changing. The job gets much easier after the first year or so, as you will have built a basic understanding of the system and more questions will seem "easier."

Potential employees should be willing to make a minimum commitment of five years to RDP. This is a career opportunity, not a short-term job. The first year is very difficult for both RDP and the employee. The difficulty pays off down the road with increased salary, different job opportunities, and a feeling of accomplishment as you learn. Those employees who stay five years or more at RDP have a wonderful experience. Those who quit during the initial difficult training period do not benefit themselves or RDP.

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RDP Hiring Additional Technical Support Employees

Job Description

Minimum Five-Year Commitment - It's a Career, Not a Job