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IRM Configuration Options - Wait List Reservations

RDP now has the ability to Wait List Reservations using the IRM. If specific dates are blocked from the IRM, or a room is not available, a guest can submit a Wait List Request. A screen similar to the following will appear when the either of the above scenarios occur.

Customers can create an HTML file to display more information about why the dates are blocked. The file name is defined by the property, but must be entered in "Block IRM" in the field for 'HTML Help File'. The file must be saved in \\inetpub\wwwroot\irm\usertext\blockreasons. In the example below, XMAS.htm will display if a guest tries to make a reservation between 12/20/02 and 1/10/03, MEMDAY.htm will display if dates are selected between 5/25/03 and 6/2/03.

Submit a Wait List Request

Once the guest chooses the " Add to Wait List " option when specific dates are blocked from the IRM or a room is not available, a Wait List Request form will display and will advise the guest upon submission of the form their reservation will be added to a Wait List and a representative from the property will contact them as soon as a room becomes available.

Once a Guest submits the form a reservation is generated in room type N/RWL. The guest is also entered into guest history and an email is sent to the property and guest confirming the specific of the requests.

A link to "Add to Wait List" only appears if 1 of the following scenarios occur :

1. Dates are blocked from the IRM

2. If a room type is not available.

3. If no rooms are available at the property.

To enable wait list reservations the RDP Wait List Module must be installed.

IRM Options Configuration Page - Use these Links for Additional Documentation
Property Information System Maintenance Appearance Reservations Pre-assign vs Inventory Brochure Requests Guest History Travel Agents	Groups Owners Deposits Nights Number of People Rate Plans RDP-DOS Guest Requests Linking options from your marketing website to the IRM Installation and Configuration of Microsoft Internal Outgoing SMTP Mail Server RDP

IRM Options Configuration Page - Use these Links for Additional Documentation

RDP

Return to IRM Configuration Documentation Page

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