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RDP-DOS Knowledge Base

Hot Topics  IRM.Net for Owner and Guest Internet Access New Travel Services
with Travel Insurance		 Training for RDPWin and Crystal Reports Adding RDPWin for
RDP-DOS Customers
RDPWin Version 2
Customer Requirements		 Windows x64 Not Supported Credit Card Encryption available for PCI Compliance Change Tracking for Reservations and Masters
Supported Environments as of10/15/08
See Hardware Requirements for an entire list.
Workstations All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) 32-bit only (not 64 bit on workstations) with all service packs installed .  RDP no longer supports Windows 95, 98, ME, or 2000 Workstations.  For RDPWin, a minimum of 1 GB of RAM and a dual core processor or faster are required.  See Hardware Requirements for an entire list.
Servers The data server must be Windows 2003 or 2008 32 or 64 bit with all service packs installed and at least 4GB of RAM (16 for customers with 20 or more workstations).  RDP no longer supports Novell Netware Servers.  Feel free to call RDP Support at 970- 845-7108 with any hardware questions. 
Pervasive The Pervasive database must be Version 9.52 or higher with all Service Packs installed.  See Pervasive Overview.
Printing Issues RDPWin supports all standard Windows Printing environments.  Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless.  Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS.
NetMeeting or 
Remote Desktop		 To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting.  Carbon Copy and other remote tools are not supported.  See Hardware Requirements for more details.
RDPWin RDPWin is our Microsoft .Net Windows-based software.  It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM).  Please review:
For more information see Hardware Requirements.

 

The list below contains articles relating to the RDP-DOS property management system.  You may also use the search option.  

Category Article ID#

Date

 Description
Printing K000199 6/19/08 Printer Does Not Save in RDP-DOS
Printer troubleshooting K000198 09/19/07 Instructions from RDP-DOS Menu 99, 096 option D
Rate Plan Cutoffs K000197 03/28/07 Copy rate plan cutoffs to different rate plans.
Owner Credit Card Fees K000196 01/23/07 Advantages/Disadvantages of using the C1 Flat record to calculate owner credit card fees.
Guest History K000195 01/16/07 How to fix Stat 5 File 91 while running 910 Option 2
Pervasive K000194 10/31/06 This application has failed to initialize because w3dbav80.dll was not found
Long Term Flag K000193 9/13/06 Long Term Flag Definitions
Lock-off Units F000078 7/12/06 Overview of Lock-off units including housekeeping and occupancy count issues
System Mgmt K000192 4/17/06 Make global change to a field using Change All.
Credit Cards F000083 4/11/06 This article has been replaced by Encryption.  RDP tools - Payment Card Industry (PCI) Credit Card Compliance
Performance K000191 3/24/06 Improving system performance by purging historical data
Guest History  K000190 3/24/06 How to fix Guest History records with a blank guest type
Pervasive  K000189 1/6/06 Stat 46 with RDP000 or RDP910 using Pervasive Version 9 
Pervasive  K000188 12/27/05 Workstations and IRM can use current Version of Pervasive Client 
Pervasive  K000187 7/21/05 Correcting Stat 171 in RDPDOS, IRM, or RDPWin 
Pervasive  K000186 7/21/05 How to Update to Pervasive Version 7.94 on Data Server & IRM Client
Pervasive  K000185 03/25/05 Pervasive File Size Limitation
Errors  K000184 03/18/05 Stat 4 Line 2006 File 168 Key 0 Buffer  XXAR   0
2003 1099's K000183 01/25/05 This article has been replaced by K000138.  
Pervasive Install K000182 12/02/04 Pervasive Version 8.6 Client hangs during Install.  Pervasive client uninstalled after reboot
Accounting K000181 09/30/04 Separate Tax vs. Total Tax Calculations
RDP995 K000180 9/29/04 Stat 29 Running RDP995 after RDPWin Update
Printing K000179 5/12/04 Tricks to printing with RDPDOS using Terminal Services or Citrix
Internet K000178 02/25/04 New Interface - Internet Billing Module (S5) allows posting internet usage charges to guest folio
Accounting K000177 11/12/03 Manual Adjustments to General Ledger Accounts & RDP Ledgers
Printing K000176 8/13/03 Using PRN2File instead of a real printer
Hardware K000175 8/8/03 Unable to grant permissions to folders or files in Windows XP using NTFS
Hardware K000174

8/8/03

 Status 1021 from  with NTFS if logged on as user other than Administrator
Paycode Defaults K000173 7/30/03 Folio A & B Paycode Defaults
Novell to Windows K000172 7/18/03 Cannot Load VDM-IPX/SPX Support and Bindery Failure Error
Switches K000171 7/17/03 Switch 219-1: Daily Maid Service (Yes/No/Prompt)
Pervasive K000163 05/16/03 Problems Installing & Configuring Pervasive.SQL using Terminal Services - IRM Server & Data Server
Switches K000162 04/14/03 Switch 423-01: Go Directly to Room Prompt During Check-out
Switches K000161 04/14/03 Switch 423-04: Show 'Transfer From/To' on Transaction Detail <F7>
Switches K000160 04/14/03 Switch 422-09: Show Transfer Information on Folio
Switches K000159 04/14/03 Switch 420-1: Copy Credit Card when Reserving an Additional Room
Switches K000158 04/14/03 Switch 420-8: Allow Forfeit of Advance Deposits
Switches K000157 04/14/03 Switch 421-6: Prompt for Comment- 8 and Comment-14 at Check-In
Switches K000156 04/14/03 Switch 319-8: Update Guest History Comments during Checkout
Switches K000155 04/14/03 Switch 319-7: Update Guest History Comments on New Reservations
Switches K000154 04/14/03 Switch 319-2: Prompt for Credit Card
Switches K000153 04/14/03 Switch 109-12: Include Children in rate calculation
Switches K000152 04/14/03 Switch 219-14: Transfer ALL canceled reservations to non-active history
Switches K000151 04/14/03 Switch 109-11: Keep canceled reservations until departure date
File Listing K000148 03/19/03 RDP Files - listing of RDP data files by file number and a brief description of their contents
Printing errors K000146 02/10/03 BASIC ERROR 75 Line: 33022 Module: Menu-OutPut-PrScr Station: 000002
Printing errors K000145 02/10/03 BASIC ERROR 64 Line: 32939 Module: Menu-SrchPath-OutPut-PrScr Station: 0000
Pervasive V8 K000144 01/31/03 Must turn off local cache engine in Pervasive Version 8 Client - Archived.
Switches K000143 01/23/03 Show Tax on 212 Posting Log Instead of People Classification
Switches K000142 01/23/03 Display/Print Daily charges on 212 Posting Log
Win2K/XP Client K000141 01/21/03 Windows 2000 or XP clients cannot login to RDP - "NTVDM.EXE has generated errors..."
Slow W2K Server K000140 01/21/03 New Windows 2000 Data Server May be Very Slow if Top-of-Line 2GHz CPU
Switches K000139 01/21/03 System Switches - Listed by Switch #
1099 Procedures K000138 01/20/03 Procedures for Owner 1099's  Updated 1/24/07
Year-End Bug K000137

01/02/03

 Bug - Group Room Blocks and Cutoff's inaccurate after 2002 Year-End
Switches K000136 12/27/02 System Switches (listed by category) - customize RDP's prompts/defaults
Pervasive K000135 12/27/02 Installing Pervasive SP3 on a Win2000 Server
Pervasive K000134 12/27/02 Installing Pervasive SP3 on a Single User Workstation - Archived.
Pervasive K000133 12/27/02 Installing Pervasive SP3 on a Novell Server
Front Desk K000132 12/27/02 Credit Limits - Setting the credit limit on a reservation
Tables K000131 12/26/02 E1 - EH Tables - Comment Fields
Tables K000130 12/26/02 X+ Table - Additional Security
Tables K000129 12/26/02 PW Table - System Security
Tables K000128 12/26/02 CF Table - Market Codes
Tables K000127 12/26/02 CD Table - Source of Business
Tables K000126 12/26/02 CA Table - Guest Types
Tables K000125 12/26/02 C8 Table - Guest Requests
Tables K000124 12/26/02 C7 Table - Taxes and Pay Codes
Tables K000123 12/26/02 C3 Table - Seasonal Calendar
Tables K000122 12/26/02 C2 Table - Room Type Validation
Errors K000121 12/26/02 DOS Errors from Basic for RDPDOS and Pervasive Status Code Errors
Win 2000 & XP K000119 12/18/02 All users of Windows 2000 or XP must be a member of local Administrator Group 
Freeze Rates K000118 12/16/02 How to Change Rates (Freeze Rates with Option RDP990)
Printing K000117 11/23/02 Remote printing is now possible using Carbon Copy 32
Printing K000116 11/23/02 Remote printing is now possible using Terminal Services and Windows 2000
Printing K000114 11/01/02 USB Printers Can be used on Windows 2000 and Windows XP workstations
System Mgr K000113 10/25/02 Basic Error 68 ** Line: 230 Module: 000 Station: 0000xx
Tape Backup K000111 10/18/02 Backup Exec Settings for an Accurate Backup
Statistics K000110 10/09/02 Rebuilding Statistics and Manual Adjustments to Statistics
System Mgr K000108 10/09/02 Cannot Open Files Exclusively when Running 995
System Mgr K000107 10/09/02 Creating a UPD File (Creating a program that automatically adds records to menus)
System Mgr K000105 10/09/02 Change Descriptions on 370 Daily Managers Report and Statistical Totals Reports
System Mgr K000104 10/09/02 Customizing the comment fields on RDP screens
System Mgr K000102 10/09/02 RDP's screen saver.
System Mgr K000101 10/04/02 Toggling between windows and full screen mode.
System Mgr K000099 10/04/02 Out of disk space - cleaning up the RDP directory and its subfolders
Reservations K000098 10/04/02 Cannot Add Pre-deduct Travel Agent to Reservation
Errors K000097 10/04/02 How to solve a stat 2 or stat 54 on file 85.
Reservations K000096 10/04/02 Seasonal Data C3-XXXX Not Found - Use RDP090 to Define Now
Errors K000095 10/04/02 How to solve a stat 4 on file 72.
Errors K000094 10/04/02 How to solve a stat xx on file 91.
Errors K000093 10/04/02 How to solve a stat XX on files 81, 82, or 83.
Reservations K000092 10/04/02 Changing confirmation default in RDP120, F3, option V (Print Confirmations)
Reservations K000091 10/04/02 Brochure requests.  Steps for tracking and printing brochure requests.
Front Desk K000090 10/04/02 Gift certificates.  How to sell and keep track of gift certificates.
Front Desk K000089 10/04/02 No-show charges.  How to charge a reservation a no-show fee.
Front Desk K000088 10/04/02 Steps to un-checkout a reservation
System Mgr K000087 7/7/98 Enhanced Property Code Features
Taxes K000082 10/02/00 Compounding or "Piggy Backing" Taxes - An Example
Accounting K000081 01/03/01 How to adjust the beginning balances at the start of a new year if the totals do not carry over correctly
Forecasting K000080 09/26/02 Stat 4 Line: 2800 File: 93 Key: 0 Buf: >     MASTER< running 920 Generate Forecast Records
System Mgr K000073 09/20/02 Market code hierarchy - How a market code is assigned to a reservation
System Mgr K000072 09/19/02 Posting a Transaction Error: No Text Found in Help File
Basic Errors K000071 09/16/02 Basic Error 5 Line 30600 Mod: 100E MvCur DsScr trying to make a reservation
Memory K000070 12/28/98 Freeing Conventional Memory
Printing K000069 04/17/01 Installing TCP/IP shared printers
SDC K000067 08/28/02 Basic Error 76 Line 3260 Module 132-SDC trying to take a credit card payment
System Mgr K000066 08/28/02 Maximum Number of Menu Records (75)
Printing K000065 08/28/02 Basic Error 75 Printing to a Windows Shared Printer
Printing K000064 08/28/02 Error 18: (Null) Using the Net Use command printing
Rates K000063 08/28/02 No Rate Set Defined - Incorrect nightly room charge posted to a reservation
Yield Mgmt K000062 08/29/02 Enhanced Rates and Packages Required for Rate Calculation by 3/31/2002
Pervasive K000060 08/26/02 How to Verify the Version of Pervasive Clients (Workstations)
RDP Programs K000059 08/14/02 Memory, DGroup, Stack - How RDP programs allocate conventional memory
RDP Programs K000058 08/14/02 RDP's Program Libraries
Pervasive K000057 08/13/02 RDP Does Not Support Pervasive on Novell Servers (Netware)
Errors K000056 08/7/02 Troubleshooting "Files in Use" Messages
Pervasive K000055 7/30/02 RDP Suggests All Workstations use Windows 2000 or XP Professional with Pervasive
Pervasive K000053 7/29/02 Uninstalling Pervasive from the Data Server, IRM, or client workstation
Yield Mgmt K000052 7/19/02 C1 UTSEQ: Alternate sequence for displaying unit types on yield management screen
Security K000051 06/27/02 X+ Table: Contains sub-records used to set security fence levels for options that are not directly on a menu
Table C1 K000050 06/27/02 C1 Table: Contains sub-records used to activate custom features  
Terminal Svcs K000049 06/26/02 Managing P.SQL2000i over Terminal Services 
Printing K000048 05/01/02 Troubleshooting Printers
Terminal Svcs K000046 05/7/02 Unable to Connect with Terminal Services
Basic Errors K000045 05/7/02 Basic Error 5 Line: 3672 Module: xxx-Note
Basic Errors K000044 05/7/02 Basic Error 62 Line: 1000 Module: Menu
Microsoft Net K000043 05/03/02 Microsoft NET Commands
Microsoft Net K000042 05/03/02 Net Use Prompts for Password
Microsoft Net K000041 05/03/02 Net Use Command Says "Invalid Command"
Microsoft Net K000040 05/03/02 Net Use Command is Slow
Printing K000039 05/02/02 Netware Print Queue Not Set (255)
Errors K000038 05/02/02 Basic Error 5 Line 4030 Module RDP150-150G-150E
Printing K000036 04/17/02 Slow/Delayed Printing from Win2000 Professional
Data Servers K000029 05/15/01 Maintaining a "Hosts" file for TCP/IP communication on a Novell NetWare 5.x network
Data Servers K000027 08/18/00 Making changes to an RDP "Application Server"
Errors K000021 7/10/01 How to solve a Btrieve Stat 4, File: 93, Key: 0, Buffer: Master
Pervasive K000017 04/22/01 How to Verify the Version of Pervasive Engines (Servers) 
Statistics K000016 08/15/98 An overview of how RDP calculates statistical totals
Res K000015 02/28/00 Automatically calculate the "Deposit" and "Deposit Due" fields for new reservations.
Rates K000014 02/28/00 Adding a season surcharge to rate plans with the Enhanced Rates and Packages module installed.
Rates K000013 08/12/98 Defining rate sets in order to account for single occupancy and sharewith reservations
Groups K000012 7/15/98 An overview of group master and group leader billing
System Mgr K000011 08/15/98 Making adjusting entries to RDP general ledger accounts, transaction code totals, and ledger totals. This article has been replaced by K000177.
1099 K000010 01/08/02 This article has been replaced by K000138. 
Owners K000009 03/16/00 Using "Day Count Override" codes for reporting a unit's rental history on report 558 - Owner MTD/YTD Recap
1099 K000008 02/28/00 This article has been replaced by K000138. 
1099 K000007 03/26/99 This article has been replaced by K000138.  
Owners K000006 01/25/99 This article has been replaced by K000138.  
Owners K000005 08/15/98 Transferring unit ownership in timeshare and condominium systems.
Security K000004 08/15/98 Adding a minimum nights override password
Security K000003 08/15/98 Adding a checkout with balance due password.  Prevent guests from checking out of the RDP system with a balance due.
Security K000002 08/15/98 Adding a rate override password
Security K000001 08/15/98 Adding an overbooking password

 

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