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Added 10/02/08 - SS/KW
Article ID#: KWin0078

Group Leader/Master Reservation
Transfer Amount is Incorrect

Issue

The amount transferred from Reservation to either Group Leader or Group Master is incorrect

Solution

The steps in this process may be such that you only need to complete Step 1.  All three steps need to be completed when the original charges billed to the master/leader are incorrect.

  1. Transfer all charges back to reservation
  2. Fix charges on Reservation
  3. Transfer charges back to either Group Leader or Group Master

A.  NOTE: Do not attempt to fix by using TR (transfer codes), as this can cause problems if transactions are flagged as anything other than (I) Individual.

STEP 1
Transfer all charges back to reservation

  1. F3, Find Res, and look up reservation (do not complete these steps on the group leader or group master)
  2. Click on the Folio Tab
  3. Click the Change Button
  4. Locate the TY Column, check off all transactions that have a type of “M” or “L”, with the exception of the DP, DL, DT, or DQ posting code.
  5. Click the Change Button
  6. Change the Folio Type to I and save
  7. Close the Change/Reserve Charges Window
  8. Right Click on the Reservation and select Refresh Select Reservation
  9. On the left, select Bill Charges To, and select either group master or leader, whichever is in black.  Say yes to the prompt to bill the negative charges to the Group Master i.e. this is sending a credit for the incorrect transaction amount to the group master.

STEP 2
Fix charges on Reservation

  1. Complete fixes on reservation
  2. Examples, delete charges as needed, change charges, post additional charges

STEP 3
Transfer charges back to either Group Leader or Group Master

  1. F3, Find Res, and look up reservation (do not complete these steps on the group leader or group master). 
  2. Folio Tab
  3. Click the Change Button
  4. Locate the TY Column, check off all transactions that need to be transferred to group master or leader.
  5. Click the Change Button
  6. Change the Folio Type to M (for master) or L (for leader) and save
  7. Close the Change/Reserve Charges Window
  8. Right Click on the Reservation and select Refresh Select Reservation
  9. On the left, select Bill Charges To, and select either group master or leader, whichever is in black.  Select Yes to bill the newly adjusted transaction to the Group Master/Leader
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