Index
Added 9/16/08 - SS/KW
Article ID#: KWin0076
Deleting Active Users From All RDP Sessions
Issue
When trying to run the RDP 995 utility you may receive the following
error.
Solution
- User RDPWin, select Reset Availability from the Night Audit or Day End
submenu (menu title depends on whether or not the customer is operating as a
condo or a vacation rental property) to access the Reset
Availability/Inventory screen in RDP-DOS. Although some of the
functions in this solution are available in RDPWin, all steps must be
performed in DOS since the Reset Availability function operates in DOS.
- Navigate to RDP-DOS Menu 99 and select Option 909 List RDP Users.
- Ensure that any users other than the person running Reset Availability
are logged off.
- To remove users, press the <ESC> key twice and access 993 File
Maintenance Utility.
- Enter 09 in the File Number field to access the LOCKFILE.DAT.
- Press <ENTER> twice to view a list of the users.
- Press the <F9> key to select the user for deletion. The system
prompts the user with "Are you sure you want to delete this record?". Press
Y for yes.
- Delete all appropriate users.
- Exit from RDP-DOS.
- Select Monitor from the Windows/Start/Programs/Pervasive/Utilities
submenu.
- Click the Options menu and select Connect to access the Connect to
Remote Server screen.
Note: You need the server name, and your login must be part of
the Pervasive_Admin user group.
Click here for instructions on
Giving Administrative Rights to a Pervasive User. The steps
provided do not make the user an operating system administrator: just a
Pervasive administrator. Provided you are part of the Pervasive admin
group, you should be able to login to the Pervasive Monitor without having
full access to the Data Server.
- Select Active Users from the MicroKernel (main menu of Monitor).
When additional users are listed, click the Delete All Users option – this
will delete all active users in a Pervasive SQL session at the time.
- If issues continue while running Reset Availability, there could be
users logged into the IRM. Stopping IIS while running 995 may avoid problems
of having users logged in during this process.
- Log on to the IRM server
- Go to Settings ->Control Panel->Administrative Tools-> Services
- Right-click on IIS Admin and select Stop.
- Return to RDPWin and select Reset Availability from the Night Audit or
Day End submenu again.
- Once Reset Availability is complete,
- Log on to the IRM server
- Go to Settings ->Control Panel->Administrative Tools-> Services
- Right-click on IIS Admin and select Start.
