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Pervasive Version 8.6 Client hangs during Install.  
Pervasive client uninstalled after reboot

Added: 12/2/2004 - Article ID#: K000181
Updated: 1/22/08

Problem Overview

The installation of the Pervasive client Version 8.6 on a Windows XP workstation may hang after copying files, and before showing the registration information or performing the Pervasive tests.  Pervasive appears to be installed correctly, as RDP will function.  However Pervasive is uninstalled after Reboot. 

Pervasive is aware of this problem, but has not as yet fixed the installation program.  This problem occurs on some version of Windows XP, but not all.  It has not been known to occur on Windows 2000 workstations. 

Upgrade to Current Pervasive Version

When troubleshooting any problem with the Pervasive Database, the first step is always to verify the version of the Pervasive Engine that is installed on the Data Server and the version of the Pervasive Client on the problem workstation.   If either the engine or client are not current they must be updated.  See "How to determine the Pervasive Version".

Upgrade Steps for Pervasive Version 10.xx

Upgrading to Pervasive Version 10.xx can be done without calling RDP support.

Note:  All users must exit RDP during the upgrade, including the IRM and all interface workstations.  Schedule this installation at a time when the system can be down for approximately 4 - 8 hours AND when RDP support is open.  RDP 24-hour support is not available for Pervasive Updates.

1. Hardware Requirements:  Workstations must be Windows XP with at least one (1) gigabyte of RAM, and the data server must be Windows 2000 or 2003 with at least two (2) gigabytes.
   
2. To install Pervasive P.SQL for Windows, you must have full administrator-level rights on the machine where it will be installed.  This includes the Server and all workstations (Pervasive Client installations).

Pervasive Server Installation

1. Uninstall prior Pervasive version.  Customers should never install an update over a prior version.  Follow all steps listed in Uninstall Pervasive which uses images from 9.52 as a reference.  Steps to uninstall should be the same regardless of version.  Be sure to reboot when the steps indicate to insure the old version is removed correctly.
   
   
2. Create a Pervasive folder in the RDPNT/RDP directory.  For example, with the F:/RDPNT/RDP folder selected, click File from the main menu and select New/Folder.  Enter Pervasive as the new folder name.
   
   Copy the entire Contents from the PSQL installation disk into the new F:/RDPNT/RDP/Pervasive folder.  For example, select D:/ (disk drive) from My Computer, select all files, right-click and select Copy:
   
   Select the F:/RDPNT/RDP/Pervasive folder, right-click and Paste the PSQL disk contents into the newly created Pervasive folder.
   
   
3. From the Start menu, select Run, enter "notepad", and click OK to open a new Notepad document.  Enter the License Key for your Pervasive installation disk (located on the outside of the CD package). 
   
4. Click File then Save As, and navigate to the RDPNT/RDP/Pervasive folder and save the document as PervasiveLicenseKey.txt.
   
5. Follow all steps listed in Install Pervasive Server Version 10.  Be sure to reboot when the steps indicate to insure the old version is removed correctly.
   
   
6. Create ODBC connection for RDP.  Pervasive's website offers the following link for Error 1918. Error Installing ODBC driver.
   
   
7. Navigate to the following location on your RDP Data server C:\Documents and Settings\All Users\Application Data\Pervasive Software\PSQL\samples.  Select the Samples.btr file and copy into your newly created RDPNT\RDP\Pervasive folder.  Do not copy the Samples.btr file from the disk.
   
   
   
8. Test connections.

Pervasive Client Installation (on all workstations and IRM Server)

1. You cannot install the client remotely.  You must physically sit at each workstation and logon as a user with ADMINISTRATOR RIGHTS to the workstation to install the Pervasive client, or to use RDPWin software.  The Pervasive client software must be installed on all workstations, the IRM server, and all Terminal/Citrix Servers.
    
2. Map a drive from the workstation to the RDPNT folder on the data server
   
   
3. If a previous version of Pervasive Client is on the workstation, uninstall it and then reboot the workstation. 
   
   
4. Install Pervasive Client Version 10 or Workgroup Version 10.
   
   
5. Test connections (using specific Client configuration instructions).
   
   
6. Repeat the uninstall steps for the old version and the installation steps for Version 10.x for each server (including the IRM), interface computers, and RDPWin workstations.

NOTE:  The PSQL Workgroup engine is only needed for installations where a single user workstation will be running RDP.  All other machines including the IRM, interface computers and RDPWin workstations can run on the PSQL V.10 client (service) installation

See also:

• How to determine the Version of Pervasive
• Upgrade pricing and installation procedures

Links Related to Remote Access with Citrix or Terminal Server

• Using RDPWin Remotely with Citrix or Terminal Server
• Pervasive Work Group Engine Required, Run as Service on Citrix/Terminal Server
• Performance Depends on How many Citrix or Terminal Servers
• Hardware Overview
• Remote Printing with RDP-DOS using Citrix or Terminal Server

Warning:  There are special steps required to install Pervasive on Citrix or Terminal Server.  See Pervasive Work Group Engine Required, Run as Service on Citrix/Terminal Server.  The work group engine can be purchased from RDP for $100 by calling 970-845-1140.

Solution:  Pervasive Work Around

RDP opened a support call with Pervasive, which was Ticket #150226.  Pervasive Support phone: 800-287-4383, then 3,4,2.  Their work around is as follows:

1. Perform the Pervasive install on the client normally.  When you get to the point where it hangs, use CTRL-ALT-DELETE.  
2. Click the task manager button, and then the "processes" tab.  Highlight the process "MSIEXEC.EXE" and the click the "End Process".  Close the Task Manager.
3. If the "Finish" window appears, click "close"
4. Start RDP to verify that Pervasive is installed.  Usually RDP will work at this point, but will stop working after a reboot.
5. Download the file ROLLBACK.REG from the RDP FTP server by clicking here.  Save this file on the local machine
6. Select Start-Run and enter "Regedit".  When Regedit starts, click the "File" option and then the "import" option.  Browse to the location where you saved the ROLLBACK.REG file and double-click this file to run it.  A message should appear that, "Information in ROLLBACK.REG has been successfully entered into the registry"
7. Reboot the workstation and verify that RDP starts.

The registry key that is set is as follows:

The file ROLLBACK.REG sets the following registry key:

Troubleshooting Pervasive.SQL Database

The following links may be useful when troubleshooting problems with Pervasive Software and Resort Data Processing.  The following support phone numbers are also available:

The current version of Pervasive is much faster and more reliable than older versions.  If the solutions below are not helpful, it may be necessary to upgrade to the current version of Pervasive.  Please review the following:

• Installation of Current Pervasive Client on the IRM Server
• How to Verify the Version of Pervasive Engine on the RDP Data Server 
• Order Pervasive by calling RDP at 970-845-1140, or you can access the Pervasive Database Order Form for new Pervasive customers and upgrading Pervasive customers.

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