Testing and Troubleshooting the IRM with IRMTOOLS.HTM

Added 8/24/2004 - Article ID: KI0054

There are many installation and configuration steps for the IRM.  RDP has developed a tool for testing and troubleshooting the IRM which is the IRMTOOLS.HTM program.  To use IRMTOOLS:

1. Login to the Internet Reservation Module bridge computer as Administrator.
2. Start Internet Explorer.  Select | File | Open and browse to the following file:
   
   C:\Inetpub\wwwroot\IRM\IRMTOOLS.HTM    
   
   
3. Right click the IRMTOOLS.HTM file and select Open. This should bring up the IRMTools.ASP page as below:
   

    

4. Enter the IRM internal IP address and click " IRM Test Page " ( The internal address usually begins with a "10" or "192" number, such as 10.0.0.1  

   This should bring up IRMTest.asp.  Note: The internal IP address of the IRM Bridge must be in the same subnet as the Data Server. For example, the IRM bridge can be 10.0.0.1 and the Data Server 10.0.0.2.  See "IRM Installation Document - RDP Support Steps"
   

    

5. Select "Get Path", and perform all tests.  Each test has a link to a troubleshooting tips section or use the links below.

IRM Troubleshooting Links