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Last Updated 12/27/2005 - Article ID: K000141
RDP uses the Pervasive.SQL database, which is installed on the data server and also each client workstation that accesses the RDP System. RDP supports the current version of Pervasive and one version previous. A wide variety of problems can occur when using incorrect versions of the Pervasive Server and/or Pervasive Client. To determine the version of Pervasive see:
How to Verify Pervasive Server Engine Version on the RDP Data Server
How to Verify the Version of Pervasive Clients on a Workstation or the IRM Bridge Server
When Pervasive is installed incorrectly, or an older version of Pervasive Client is used, one of the one of the following errors may be displayed when logging into RDP or using the system.
| NTVDM.exe has generated errors and will be closed by Windows. |  |
| The NTVDM CPU has encountered an illegal instruction. Choose 'Close' to terminate the application |  |
| Return to RDP Prompt with no
error message displayed
|
 |
The errors above can be generated by a variety of problems, however, in most cases these errors indicate an old version or improper installation of the Pervasive Client. To solve this problem on a workstation see "Updating Pervasive Client on a Workstation or the IRM Bridge"".
If one of the errors above occurs on the Data Server it may mean that Pervasive was not installed correctly on the Data Server. This can be tested using Pervasive System Analyzer on the Data Server.
Note: If the data Server is using Version 7.xx or earlier, it must be updated to the current version. See How to Verify the Version of Pervasive Engine on the RDP Data Server
The following links may be useful when troubleshooting problems with Pervasive Software and Resort Data Processing. The following support phone numbers are also available:
| Pervasive Support: | 800-287-4383 |
| RDP Standard Hours Support | 970-845-7108 |
| RDP Support Home Page | www.Resortdata.com/customers/Customer/htm |
The current version of Pervasive is much faster and more reliable than older versions. If the solutions below are not helpful, it may be necessary to upgrade to the current version of Pervasive. Please review the following:
| Hyperlink | Pervasive Database Topic |
|---|---|
| Overview | Overview of Pervasive Software Including Installation and Upgrade Procedures |
| Purchase | How to Purchase Pervasive.SQL from Resort Data Processing |
| K000060 | Verify the Pervasive Version |
| KWin0200 | Pervasive Workgroup Engine Must Be Installed as a Service on Citrix Server or Windows Terminal Server |
| K000188 | Delete Pervasive Users Without Administrator Rights |
| KI0009 | Correct Stat 94 on the IRM Bridge Server - Change SAT Entries |
| K000186 | Pervasive Versions 7.xx or Less Do Not Work and Are Not Supported by RDP |
| K000187 | Correct Stat 171 in RDP-DOS, IRM, or RDPWin |
| K000163 | Install and Configure Pervasive.SQL Using Terminal Services - IRM Server and Data Server |
| K000182 | Pervasive Version 8.6 Client Hangs During Install. Pervasive Client Uninstalled After Reboot |
| K000057 | RDP No Longer Supports Novell Servers (Netware) |
| K000055 | RDP Requires All Workstations use XP Professional with Pervasive |
| Installation | Installing Pervasive on a Windows 2000/2003 Server and on Workstations |
| K000053 | Uninstalling Pervasive from the Data Server, IRM, or Client Workstation |
| K000189 | Stat 46 with RDP000 or RDP910 Using Pervasive Version 9 |
If the problem occurs on the Data Server, it may indicate an incorrect installation of Pervasive.
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