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Data corruption possible if Backup Exec set to 
"Open file backup - WITH A LOCK"

Added 10/18/02 - Article ID#: K000111

RDP has found that customers using Backup Exec with the setting "Open file backup - WITH A LOCK" experience data corruption if the backup starts while users are still in RDP.  The presenting errors are Stat 2s and Stat 54s.

The information contained in the following knowledge base article is based on settings in Backup Exec version 8.60.  If your version is different, or if you are running a different backup software, your settings may not be the same.

Solution


Use the following steps to check the Backup Exec settings on the RDP data server:

  1. Open the Backup Exec software.

  2. Select the "Tools" option at the top of the window.

  3. Select the "Options" option from the drop down list on your screen.

  4. Select the "Backup" tab from the Options screen.

  5. In the middle of the backup screen, in the "Open file backup" section, the option "without a lock" should be selected.  No other option should be selected in this section. (See display below) 

NOTE: RDP would remind its customers that it is essential to backup your RDP01 directory on a nightly basis.  If you question the legitimacy of your backup, RDP recommends having a certified network analyst test your backup software.

 

Supported Environments as of10/15/08
See Hardware Requirements for an entire list.
Workstations All workstations must use either Windows XP Professional or Windows Vista (Business or Ultimate) 32-bit only (not 64 bit on workstations) with all service packs installed .  RDP no longer supports Windows 95, 98, ME, or 2000 Workstations.  For RDPWin, a minimum of 1 GB of RAM and a dual core processor or faster are required.  See Hardware Requirements for an entire list.
Servers The data server must be Windows 2003 or 2008 32 or 64 bit with all service packs installed and at least 4GB of RAM (16 for customers with 20 or more workstations).  RDP no longer supports Novell Netware Servers.  Feel free to call RDP Support at 970- 845-7108 with any hardware questions. 
Pervasive The Pervasive database must be Version 9.52 or higher with all Service Packs installed.  See Pervasive Overview.
Printing Issues RDPWin supports all standard Windows Printing environments.  Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless.  Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS.
NetMeeting or 
Remote Desktop		 To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting.  Carbon Copy and other remote tools are not supported.  See Hardware Requirements for more details.
RDPWin RDPWin is our Microsoft .Net Windows-based software.  It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM).  Please review:
For more information see Hardware Requirements.

 

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