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Last Updated 2/12/2007
Article ID#: K000060
RDP uses the Pervasive.SQL database, which is installed on the data server and also each client workstation that accesses the RDP System. RDP supports the current version of Pervasive and one version previous. A wide variety of problems can occur when using incorrect versions of the Pervasive Server and/or Pervasive Client. To determine the current version of Pervasive Installed on a workstation or the IRM, follow the steps below:
RDPWin shows the version of Pervasive on the Server and the workstation. Click the "Start" button in RDPWin. The Pervasive version is at the lower left. In this example the server is Pervasive Version 9.5 and the client is also Version 9.5. See Pervasive overview and installation for upgrade steps.
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The following links may be useful when troubleshooting problems with Pervasive Software and Resort Data Processing. The following support phone numbers are also available:
| Pervasive Support: | 800-287-4383 |
| RDP Standard Hours Support | 970-845-7108 |
| RDP Support Home Page | www.Resortdata.com/customers/Customer/htm |
The current version of Pervasive is much faster and more reliable than older versions. If the solutions below are not helpful, it may be necessary to upgrade to the current version of Pervasive. Please review the following:
| Hyperlink | Pervasive Database Topic |
|---|---|
| Overview | Overview of Pervasive Software Including Installation and Upgrade Procedures |
| Purchase | How to Purchase Pervasive.SQL from Resort Data Processing |
| K000060 | Verify the Pervasive Version |
| KWin0200 | Pervasive Workgroup Engine Must Be Installed as a Service on Citrix Server or Windows Terminal Server |
| K000188 | Delete Pervasive Users Without Administrator Rights |
| KI0009 | Correct Stat 94 on the IRM Bridge Server - Change SAT Entries |
| K000186 | Pervasive Versions 7.xx or Less Do Not Work and Are Not Supported by RDP |
| K000187 | Correct Stat 171 in RDP-DOS, IRM, or RDPWin |
| K000163 | Install and Configure Pervasive.SQL Using Terminal Services - IRM Server and Data Server |
| K000182 | Pervasive Version 8.6 Client Hangs During Install. Pervasive Client Uninstalled After Reboot |
| K000057 | RDP No Longer Supports Novell Servers (Netware) |
| K000055 | RDP Requires All Workstations use XP Professional with Pervasive |
| Installation | Installing Pervasive on a Windows 2000/2003 Server and on Workstations |
| K000053 | Uninstalling Pervasive from the Data Server, IRM, or Client Workstation |
| K000189 | Stat 46 with RDP000 or RDP910 Using Pervasive Version 9 |
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Version 2.xxx | Upgrade to RDPWin | Link to Marketing Site | Support: 970-845-7108 |
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