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p.MsoNormal {margin-left:3.5pt;} .style12 { color: #0000FF; } .grid { border: 1px solid #C0C0C0; } </style> <![endif]> <meta name=keywords content="hotel software,hotel reservation software,property management,hotel,software,hotels,software for hotels,software for resorts,hotel registration system software,hotel management software,reservation,resort management software,property management system,hotel pms,reservations software,internet hotel reservations,software,internet,online,hotel yield management,pms,central reservations,resort,timeshare,condo,condominium,condominiums,hospitality,property management systems,program,rv park,rental,management,registration software,central reservations,computer,hotel software,yield management,conference center,hotel,resorts,timeshares,rentals,rv parks,condominiums,condos,conference centers,programs,resort management,condo management,housing management,resort,hotel,software,program,programs,systems,management,yield,for,housekeeping,motel,central,resort data processing,rdp,rdpvail"> <meta name=description content="Use this page for downloading RDP support documentation, including installation materials, manuals, and datasheets."> <!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body> <div> <!--webbot bot="Include" u-include="../../RDPWin/IncludePages/HeaderInclude.htm" tag="BODY" startspan --> <table align="center" cellspacing="0" width="950px" class="style10" cellpadding="4"> <tr> <td align="center" class="style9" height="20"> <a style="color: #000000" href="/RDPSupport.htm"><font size="2">Home</font></a></td> <td align="center" class="style9"><font size="2"> <a style="color: #000000" href="http://www.resortdata.com">Software Sales</a></font></td> <td align="center" class="style9"> <a style="color: #000000" 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src="/images/IncludePages/ConnectWebEx12.png"></a></font></p> </td> </tr> <tr> <td align="center" class="style9Bottom" height="20"> <a style="color: #000000" href="/Customers/Knowledge/KB-RDPWin/KB-RDPWin.htm"> <strong><font size="2">RDPWin KB</font></strong></a></td> <td align="center" class="style9Bottom"><strong> <a href="/customers/knowledge/KB-DOS/KB-RDPDOS.htm"> <font size="2" color="#000000"></font><font size="2" color="#000000"> </a> <a href="http://resortdata.com/rdpwin/optionalmodules/internetreservationmodule/irmdotnet.htm"> <font color="#000000">IRM.Net</font></a></font></strong></td> <td align="center" class="style9Bottom" style="color: #000000"><strong> <font size="2"><a href="/RDPWin/RDPWinVersion3.htm"> <font color="#000000">RDPWin3 &amp; PCI Compliance</font></a></font></strong></td> <td align="center" class="style9Bottom"><span style="font-weight: 700"> <a href="/CustomerSearch.htm"><font color="#000000" size="2">Search</font></a></span></td> <td align="center" class="style9Bottom"></td> </tr> </table> <!--webbot bot="Include" i-checksum="38195" endspan --> <h1>RDP Support Documents <br> Available for Download</h1> <p class=MsoNormal style='margin:0in;margin-bottom:.0001pt'>&nbsp;<p>This page is designed for downloading RDP documentation.&nbsp; To download the latest version of RDP programs, see <a href="RDPWinUpdates.htm">RDPWin Updates</a>.&nbsp; If you do not have the Adobe Acrobat reader installed it can be downloaded from <a href="http://www.adobe.com">www.adobe.com</a>.&nbsp; </p> </table> <div align="center"> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=3 width="90%" style="border-left-style:solid; border-left-color:#000000; border-right-style:solid; border-top-style:solid; border-top-color:#000000; border-bottom-style:solid"> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <th width="70%" class="grid">Click to View or Download</th> <th width="15%">Format</th> <th width="15%">Size (KB)</th> </tr> <tr style='mso-yfti-irow:1'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 25px;"> <font face="Arial" size="2"> <a href="ftp://ftp.resortdata.com/public/docs/Terms&Conditions20111201.pdf"><p>Terms &amp; Conditions of License as of 12/1/2011</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">39 </font> </td> </tr> <tr style='mso-yfti-irow:1'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 25px;" class="grid"> <font face="Arial" size="2"> <a href="ftp://ftp.resortdata.com/public/docs/SupportContract20111201.pdf"><p>Support Services and Update Agreement as of 12/1/2011</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">49 </font> </td> </tr> <tr style='mso-yfti-irow:1'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 25px;" class="grid"> <font face="Arial" size="2"> <a href="../Knowledge/KB-RDPWin/RDPWin%20Res%20Configuration.pdf"><p>RDPWin Reservation Configuration Doc</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 25px;" class="grid"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 25px;" class="grid"> <font face="Arial" size="2">1,981 </font> </td> </tr> <tr style='mso-yfti-irow:2' class="grid"> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p style='margin-left: 0in; margin-right: 0in;'> <a href="../../PervasiveSales/PervasiveOrderFormV10NewSales.pdf"> Pervasive New User Order Form</a> or <a href="../../PervasiveSales/PervasiveOrderFormV10UpgradesONLY.pdf"> Pervasive Upgrade Order Form</a>.&nbsp; Please review <a href="../../PervasiveSales/Pervasive.htm"> Pervasive Overview</a>.</p> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">39 </font> </td> </tr> <tr style='mso-yfti-irow:4'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 23px;" class="grid"> <font face="Arial" size="2"> <a href="../../RDPWin/CoreModules/Installation/InstallationChecklist.htm" ><p>New Customer Installation Checklist</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 23px;" class="grid"> <font face="Arial" size="2">HTML </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0; height: 23px;" class="grid"> <font face="Arial" size="2">50 </font> </td> </tr> <tr style='mso-yfti-irow:5'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="RDP-Implementation%20document.doc"><p>Installation Document to collect data from your site (room #&#39;s, rates, etc.)</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">Word </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">560</font></td> </tr> <tr style='mso-yfti-irow:5'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="RDP-Implementation%20document.pdf"><p>Installation Document to collect data from your site (room #'s, rates, etc.)</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">495</font></td> </tr> <tr style='mso-yfti-irow:6'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="../Knowledge/KB-RDPWin/KWin0005.htm" ><p>Critical Factors to consider when configuring room types &amp; room numbers</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">HTML </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">32 </font> </td> </tr> <tr style='mso-yfti-irow:7'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="http://www.resortdata.com/RDPWin/Interfaces/CreditCard/MVP-Form-1111.pdf">Protobase Merchant Validation plus Maintenance Agt. &amp; License/Conditions</a><br> <b>Note:</b> After ordering a new system with the RDP credit card interface or requesting a change in credit card processing for an existing system, it will be 15-20 business days for Elavon to process this order. This timeframe is required in order for Elavon to build the new interface parameter file, perform testing, and to complete quality assurance of the new file. Please place your order with this timeframe in mind. </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">Adobe 6.0 </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">308&nbsp;</font></td> </tr> <tr style='mso-yfti-irow:7'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p> <a href="http://www.resortdata.com/RDPWin/Interfaces/CreditCard/ElavonClickWrapEndUserLicense-signatureversion.pdf"> Protobase License Terms and Conditions </a> </p></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p>PDF</p></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p>19</p></td> </tr> <tr style='mso-yfti-irow:7'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p> <a href="http://www.resortdata.com/RDPWin/Interfaces/CreditCard/ElavonSoftwareMaintenanceAgreement(DEUS).pdf"> Protobase Software Maintenance Agreement</a></p></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p>PDF</p></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p>60</p></td> </tr> <tr style='mso-yfti-irow:10'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <p style='margin-left: 0in; margin-right: 0in;'> <a href="Documentation/1199v12_User.pdf">RDP-DOS User's Manual</a></p> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">5,094 </font> </td> </tr> <tr style='mso-yfti-irow:11'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="Documentation/1199v12_Admin.pdf"><p>RDP-DOS System Administration</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">2,435 </font> </td> </tr> <tr style='mso-yfti-irow:11'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="Documentation/1199V12_Opt.pdf"><p>RDP-DOS Optional Modules</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">1,746</font></td> </tr> <tr style='mso-yfti-irow:12'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="Documentation/RDP-EnhancedRates.pdf" ><p>RDP-DOS Enhanced Rates &amp; Packages</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">197 </font> </td> </tr> <tr style='mso-yfti-irow:13'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="Documentation/RDPRNConversionKit.pdf" ><p>RDP-DOS Enhanced Rates &amp; Packages Conversion Kit</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">PDF</font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">77 </font> </td> </tr> <tr style='mso-yfti-irow:14'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="Documentation/Vendor.doc" ><p>RDP-DOS Guest Itinerary Manual</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">Word </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">1,154 </font> </td> </tr> <tr style='mso-yfti-irow:15'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="../../RDPWin/CoreModules/GuestHistory/UploadGuestHistory.htm" ><p>Uploading Guest History from another system into RDP</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">HTML </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">50 </font> </td> </tr> <tr style='mso-yfti-irow:16;mso-yfti-lastrow:yes'> <td style="border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2"> <a href="../../RDPWin/CoreModules/Travel%20Agents%20&amp;%20Wholesalers/UploadTravelAgents.htm" ><p>Uploading Travel Agents from another system into RDP</p></a></font></td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">HTML </font> </td> <td style="text-align: center; border-left-color: #C0C0C0; border-top-color: #C0C0C0" class="grid"> <font face="Arial" size="2">50 </font> </td> </tr> </table> </div> <br><br> <!--webbot bot="Include" u-include="../../RDPWin/IncludePages/InstallDocsinclude.htm" tag="BODY" startspan --> <table align="center" border="1" cellspacing="1" width="750"> <tr> <th width="100%" colspan="2">Links to RDP Data Server and Internet Reservation Module (IRM) documents</th> </tr> <tr> <td width="50%" align="left" style="vertical-align: top"> <ul> <li><a href="http://resortdata.com/RDPWin/RDPWin.htm">RDP Software Technology Overview (RDPWin)</a></li> <li><a href="../../RDPWin/AddingRDPWinOld.htm">Adding RDPWin for Existing RDP Customers</a></li> <li><a href="http://resortdata.com/RDPWin/CoreModules/Overview/hotelOverview.htm">Hotel and Resort Feature Overview</a></li> <li><a href="http://resortdata.com/RDPWin/OptionalModules/CondoOwner/VacationRentals.htm">Vacation Rental and Condo-Hotel Feature Overview</a></li> <li><a href="http://resortdata.com/RDPWin/OptionalModules/Timeshare/TimeshareOverview.htm"> Timeshare / Interval Ownership Feature Overview</a></li> <li><a href="http://resortdata.com/RDPWin/CoreModules/Overview/HardwareRequirements.htm"> General RDP Hardware Requirements</a></li> <li><a href="Documentation/RDPWin2K_DataServer.htm">Windows 2003 Data Server Installation Document</a></li> <li> <a href="http://www.microsoft.com/windowsserver2008/en/us/why-upgrade-2003.aspx"> Why upgrade from Windows 2003 Server to 2008?</a></li> <li><a href="../../RDPWin/CoreModules/GuestHistory/UploadGuestHistory.htm"> Uploading Guest History Information</a></li> <li> <a href="../../RDPWin/CoreModules/Travel%20Agents%20&%20Wholesalers/UploadTravelAgents.htm">Uploading Travel Agent Information</a></li> <li> <a href="http://support.resortdata.com/RDPWin/CoreModules/Installation/InstallationChecklist.htm">New Customer System Installation Checklist</a></li> </ul> </td> <td width="50%" align="left"> <ul> <li><a href="ftp://65.38.150.5/public/docs/SupportContract20041102.pdf" > RDP Support Contract - Adobe Format</a></li> <li><a href="ftp://65.38.150.5/public/docs/Terms&amp;Conditions20041102.pdf" > RDP Terms &amp; Conditions of License - Adobe Format</a></li> <li> <a href="http://resortdata.com/RDPWin/OptionalModules/InternetReservationModule/IRMOverview.htm">Overview of Internet Reservation Modules (IRM)</a></li> <li> <a href="../../RDPWin/OptionalModules/InternetReservationModule/IRM_Checklist.htm">IRM Installation Checklist</a></li> <li><a href="../Knowledge/KB-IRM/KI0014.htm">IRM Installation Document - Customer Steps</a></li> <li> <a href="../../RDPWin/OptionalModules/InternetReservationModule/IRM_Install.htm">IRM Installation Document - RDP Support Steps</a></li> <li><a href="../Knowledge/KB-Crystal/KC00003.htm">Installation and Troubleshooting SMTP Email Server</a></li> <li><a href="../../IRMHelp/IRM/IRM_0090.HTM">Linking to the IRM from your Marketing Website</a></li> <li><a href="../Knowledge/KB-IRM/KB-IRM.htm">IRM Troubleshooting</a></li> <li><a href="../../IRMHelp/IRMFeatures/IRMFeatures.htm">IRM New Features</a></li> <li><a href="../Knowledge/IRMTips/IRMTips.htm">IRM Tips for Increasing Revenue and Performance</a></li> <li><a href="Docs.htm">Download Other RDP Documents</a></li> </ul> </td> </tr> </table> <!--webbot bot="Include" i-checksum="6818" endspan --><br> <!--webbot bot="Include" u-include="../../RDPWin/IncludePages/Support Links Include.htm" tag="BODY" startspan --> <table align="center" border="1" cellpadding="2" cellspacing="0" width="950"> <tr> <th colspan="5">RDP Product Support Options</th> </tr> <tr> <th>RDPWin</th> <th>IRM.Net</th> <th>RDP-DOS</th> <th>IRM Classic</th> <th>Crystal Reports</th> </tr> <tr> <td width="169"><a href="http://resortdata.com/rdpwin/RDPWin.htm">Overview</a></td> <td width="170"> <a href="http://resortdata.com/rdpwin/OptionalModules/InternetReservationModule/IRMDotNet.htm"> Overview</a></td> <td width="169"> <a href="http://resortdata.com/RDPWin/CoreModules/Overview/ProductOverview.htm"> Overview</a></td> <td width="169"> <a href="http://resortdata.com/rdpwin/OptionalModules/InternetReservationModule/IRMOverview.htm"> Overview</a></td> <td width="170"><a href="http://resortdata.com/Crystal/Crystal.htm">Overview</a></td> </tr> <tr> <td style="height: 21px" width="169"> <a href="../Knowledge/KB-RDPWin/KB-RDPWin.htm"> Knowledge Base</a></td> <td style="height: 21px" width="170"> <a href="../Knowledge/KB-IRMNET/KB-IRMNET.htm"> Knowledge Base</a></td> <td style="height: 21px" width="169"> <a href="/customers/knowledge/KB-DOS/KB-RDPDOS.htm"> Knowledge Base</a></td> <td style="height: 21px" width="169"> <a href="../knowledge/KB-IRM/KB-IRM.htm"> Knowledge Base</a></td> <td style="height: 21px" width="170"> <a href="../knowledge/KB-Crystal/KB-Crystal.htm">Knowledge Base</a></td> </tr> <tr> <td width="169"> <a href="../../RDPWin/Help/Content/Revisions/Index.htm">Revision Index</a></td> <td width="170"> <a href="http://www.resortdata.com/RDPWin/NewFeatures.htm">New Features</a></td> <td width="169"><a href="../Features/SoftwareFeatures.htm"> New Features</a></td> <td width="169"><a href="../../IRMHelp/IRMFeatures/IRMFeatures.htm">New Features</a></td> <td width="170"> <a href="http://resortdata.com/Crystal/CrystalFeatures.htm">New Features</a></td> </tr> <tr> <td width="169"><a a="" href="../../RDPWin/Help/RDPWinHelp.htm">Documentation</a></td> <td width="170"><a a="" href="../../RDPWin/Help/RDPWinHelp.htm">Documentation</a></td> <td width="169"><a href="/customers/Download/Docs.htm">Documentation</a></td> <td width="169"><a href="/IRMHelp/Default.htm">Documentation</a></td> <td width="170"> <a href="http://resortdata.com/Crystal/CrystalHelp/Default.htm"> Documentation</a></td> </tr> <tr> <td width="169">Updates <a href="http://support.resortdata.com/Customers/Download/rdpwinupdates.htm">Ver. 2</a>&nbsp;or&nbsp;<a target="_blank" href="http://support.resortdata.com/Updates/downloadupdates.aspx">Ver. 3</a></td> <td width="170">Updates <a href="IRMNETUpdates.htm">Ver. 2</a> or <a target="_blank" href="http://support.resortdata.com/Updates/downloadupdates.aspx"> Ver. 3</a></td> <td width="169"> <a href="VersionUpdatesWeb1202.htm">Updates</a></td> <td width="169"><a href="IRMUpdates.htm">Updates</a></td> <td width="170"> <a href="../Knowledge/KB-Crystal/KC00017.htm">Update to Crystal 2008</a></td> </tr> <tr> <td width="169"> <a href="http://resortdata.com/rdpwin/CoreModules/Overview/HardwareRequirements.htm"> Hardware Required</a></td> <td width="170"><a href="../Knowledge/KB-IRM/KI0036.htm">Hardware Required</a></td> <td width="169"> <a href="http://resortdata.com/rdpwin/CoreModules/Overview/HardwareRequirements.htm"> Hardware Required</a></td> <td width="169"><a href="../Knowledge/KB-IRM/KI0036.htm">Hardware Required</a></td> <td width="170"> <a href="http://resortdata.com/Crystal/Crystal.htm#Reqs">Hardware Required</a></td> </tr> <tr> <td width="170"><a href="../../RDPWin/AddingRDPWin.htm">RDP-DOS to RDPWin</a></td> <td width="170"> <a href="../Knowledge/KB-IRMNET/KB-IRMNET.htm">IRM.Net Tips</a></td> <td width="169"> <a href="http://resortdata.com/rdpwin/CoreModules/EmailMarketing/EmailMarketing.htm"> E-Mail Capabilities</a></td> <td width="169"><a href="../knowledge/IRMTips/IRMTips.htm"> IRM Tips</a></td> <td width="170"> <a href="http://resortdata.com/Crystal/Sample_Reports.htm">Sample Crystal Reports</a></td> </tr> <tr> <td width="170"> <a href="http://support.resortdata.com/rdpwin/rdpwinversion3.htm"> RDPWin3 &amp; PCI Compliance</a></td> <td width="170"> <a href="../Knowledge/KB-IRMNET/KINet0013.htm">IRM.Net Best Practices</a></td> <td width="169"> <a href="http://resortdata.com/rdpwin/Interfaces/Interfaces.htm">Interface Vendors</a></td> <td width="169"> <a href="http://resortdata.com/rdpwin/NewModules/VirturalStoreforIRM/Virtual%20Store%20Overview.htm"> Virtual Store for IRM</a></td> <td width="170"> <a href="http://resortdata.com/Crystal/NewFeatures/FC000002.htm">E-Mail and Reporter</a></td> </tr> <tr> <td width="170"> <a href="../../RDPWin/HelpChecklist/RDPWinChecklist.htm"> RDPWin Checklist</a></td> <td width="170"> <a href="http://support.resortdata.com/rdpwin/rdpwinversion3.htm"> IRM.Net &amp; PCI Compliance</a></td> <td width="169"><a href="../../RDPWin/AddingRDPWinOld.htm">RDP-DOS to RDPWin</a></td> <td width="169"> <a href="../../RDPWin/OptionalModules/InternetReservationModule/IRM_Checklist.htm"> Installation Checklist</a></td> <td width="170"> <a href="http://resortdata.com/Crystal/CustomReports.htm">Custom Reports</a></td> </tr> </table> <br> <table align="center" border="1" cellpadding="2" cellspacing="0" class="style12" width="950"> <tr> <th>CRMWeb</th> <th>Support Topics</th> <th>Other Topics</th> <th>Pervasive</th> </tr> <tr> <td> <a href="http://resortdata.com/rdpwin/newmodules/frequentguest/guestrewards.htm"> Overview</a></td> <td><a href="../../RDPWin/CoreModules/Installation/InstallationChecklist.htm">My Installation</a></td> <td><a href="../Knowledge/FAQ1.htm">Frequently Asked Questions (FAQ)</a></td> <td><a href="../../PervasiveSales/Pervasive.htm">Overview/Purchase</a></td> </tr> <tr> <td><a href="../Knowledge/KB-RDPWin/KB-RDPWin.htm">Knowledge Base</a></td> <td> <a href="http://resortdata.com/rdpwin/CoreModules/Installation/RDPWinTraining.htm"> Customer Training</a></td> <td><a href="http://resortdata.com/rdpwin/NewModules/NewModules.htm">10 New Modules Available</a></td> <td><a href="../../PervasiveSales/PervasiveKnowledgeBase.htm">Knowledge Base</a></td> </tr> <tr> <td> <a a="" href="../../RDPWin/Help/RDPWinHelp.htm">Documentation</a></td> <td><a href="../EnhancementRequest.htm">Enhancement Request</a></td> <td> <a href="http://resortdata.com/rdpwin/NewModules/In-Room%20Internet%20Billing/In%20Room%20Internet%20Billing%20Overview.htm"> Wireless Internet Interface</a></td> <td><a href="../Knowledge/KB-DOS/K000163.htm">Terminal Services</a></td> </tr> <tr> <td> <font color="#000000">Updates</font> <a href="http://support.resortdata.com/customers/download/CRMWebUpdates.htm">Ver. 2 </a><font color="#000000">or <a target="_blank" href="http://support.resortdata.com/Updates/downloadupdates.aspx"> Ver. 3</a></font></td> <td><a href="../EnhancementRequest.htm">Custom Programming</a></td> <td><a href="GDSUpdates.htm">GDS Interface Update</a></td> <td> <a href="Documentation/RDPWin2K_DataServer.htm#Install Pervasive -Server"> Installation</a></td> </tr> <tr> <td> <a href="../Knowledge/KB-IRM/KI0036.htm">Hardware Required</a></td> <td><a href="Docs.htm">Downloads and Docs</a></td> <td> <a href="http://support.resortdata.com/rdpwin/CoreModules/Installation/InstallationChecklist.htm"> System Installation Checklist</a></td> <td><a href="../Knowledge/KB-DOS/K000060.htm">Updates</a></td> </tr> <tr> <td>&nbsp;</td> <td><a href="../Knowledge/KB-Interfaces/KB-Interfaces.htm"> Interface Knowledge Base</a></td> <td> <a href="../../RDPWin/OptionalModules/InternetReservationModule/IRM_Checklist.htm"> IRM Installation Checklist</a></td> <td><a href="../../PervasiveSales/Pervasive.htm">Hardware Required</a></td> </tr> <tr> <td>&nbsp;</td> <td><a href="http://resortdata.com/Customers/SupportHours&Holidays.htm"> Support Hours/Holidays</a></td> <td> <a href="../../RDPWin/Interfaces/CreditCard/changing_credit_card_processors.htm">Changing Credit Card Processor</a></td> <td><a href="../knowledge/KB-DOS/K000053.htm">Uninstalling</a></td> </tr> <tr> <td>&nbsp;</td> <td><a href="Docs.htm">Support Contract</a></td> <td> <a href="http://resortdata.com/Customers/Conference2011/Home.htm">Annual Customer Conference</a></td> <td><a href="http://www.pervasive.com" >Pervasive Website</a></td> </tr> </table> <!--webbot bot="Include" i-checksum="10460" endspan -->&nbsp; <br> <!--webbot bot="Include" u-include="../../RDPWin/IncludePages/FooterInclude.htm" tag="BODY" startspan --> <table align="center" cellspacing="0" width="950" class="style10" cellpadding="4"> <tr> <th align="center" class="style2" nowrap valign="middle"> <a href="/RDPSupport.htm" style="color: #FFFFFF" target="_blank">Support Home</a></th> <th align="center" class="style2" nowrap valign="middle"> <a href="/RDPWin/RDPWinVersion3.htm" style="color: #FFFFFF" target="_blank">&nbsp;RDPWin3 &amp; PCI Compliance</a></th> <th align="center" class="style2" nowrap valign="middle"> <a style="color: #FFFFFF" href="/Customers/EnhancementRequest.htm" target="_blank">Enhancement Requests</a></th> <th align="center" class="style2" nowrap valign="middle"> <a href="http://support.resortdata.com/tickets/" target="_blank"> <font color="#FFFFFF">Open A Web Support Ticket</font></a></th> </tr> <tr> <th align="center" class="style2" nowrap valign="middle"> <a style="color: #FFFFFF" href="http://resortdata.com/rdpwin/CoreModules/Installation/RDPWinTraining.htm" target="_blank"> Training</a></th> <th align="center" class="style2" nowrap valign="middle"> <a style="color: #FFFFFF" 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