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Welcome to the
2007 RDP Customer Conference
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Thank you
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Thank you for attending the 2007 RDP Customer Conference.
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Badges
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Each registered conference attendee receives a badge
displaying their name and company.
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This badge serves as your pass into all RDP activities and is required for entry into the sessions, computer lab,
reception, banquet, and BBQ.
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No Smoking
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RDP is a non-smoking company. There is
no smoking:
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In the conference sessions.
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In the Lab.
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At the cocktail party or dinner.
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At RDP offices.
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All smoking must take place outside in hotel
designated areas.
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Turn Off Cell Phones
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Please turn off all cell phones and
pagers:
- While in the conference sessions.
- At the reception and dinner Monday night.
- During your one-on-one sessions.
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All Sessions Start on Time
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All sessions will start on time.
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Late entry will distract the sessions.
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Questions OK
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Questions are OK. If we start to run out of time,
questions may be limited.
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Use the computer lab or talk to RDP personnel privately for help.
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Computer Lab
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The computer lab is very valuable. Experiment with:
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RDPWin Version 2 - Windows-based software.
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RDP-DOS.
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Crystal Reports Version XI.
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Internet Reservation Module and the new IRM.Net.
- Customer Relationship Management (CRM).
- Change Tracking.
- Denial Tracking.
- RDP personnel are available for questions.
- Lab cannot be used for checking e-mail or web surfing
- The computer lab is next door to
conference sessions.
- No personal Email on Internet Use from
Lab Computers
- Free Wireless for Laptops in Computer Lab
Area
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Personal Consulting Sessions
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One hour for each person who stayed at the
Cascade
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Consultation times are assigned. Any RDP employee in the Lab can help you find out
your timeslot.
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Reception
&
Dinner
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Cocktails from 6:00 to 7:30 - hosted by RDP.
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Dinner starts at 7:30 - hosted by RDP.
- Band will be playing at Cocktails and after dinner
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Late night you are on your own, but stay out of the Vail Fountain!
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BBQ at
RDP offices
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BBQ hosted by RDP Thursday afternoon.
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How many people will attend?
- Transportation to the BBQ is available at the end of the 11:00 a.m. session on Thursday.
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Personal
Attention
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- The best benefit of conference is personal attention from RDP's
experienced personnel.
- Access to programmers, support, and top
management.
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Seek us out in the Lab, the hallway, at
dinner, the BBQ, etc. All RDP personnel are wearing distinctive name tags.
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RDP Customer Distribution |
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- How many people here for the first time?
- Hotels & Resorts.
- Vacation Rentals.
- Condo-Hotels.
- Timeshare - Interval Ownership - Club
Membership
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2007
Customer Conference Schedule
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RDP Customer Conference 2007 Schedule
Click on any session for Details |
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Session
Number |
Monday, September 10th, 2007 |
Start |
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Registration |
7:30 a.m. |
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1 |
Conference Overview, Major New Features
& RDPWin Management Summary |
8:15 a.m. |
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2 |
IRM.Net
Powerful new version of the Internet Reservation Module |
10:30 a.m. |
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Lunch Break (on your own) |
12:00 p.m. |
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3 |
Credit
Card PCI Compliance Issues, Data Encryption
and Security Issues |
2:00 p.m. |
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4 |
Sell
Travel Insurance, Rental Cars, & Travel Services Directly from
RDPWin |
2:45 p.m. |
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5 |
Guest
Speakers - Variety of Topics |
3:45 p.m. |
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6 |
Hosted
Cocktail and Hors d' Oeuvres Reception
& Welcome Dinner
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6:00 p.m. |
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Computer Lab Open and Individual Consulting Sessions |
10:00 a.m. |
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Tuesday, September 11th,
2007 |
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7 |
Reservations, Front Desk, Night Audit,
and Groups using RDPWin |
8:30 a.m. |
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8 |
Housekeeping Management
Forecasting, Scheduling, History, and Phone
Interface |
10:30 a.m. |
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Lunch Break (on your own) |
12:00 p.m. |
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9 |
Work
Orders & Room/Property Asset Management
Includes Billing to Owners
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2:00 p.m. |
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10 |
Increasing Revenue with E-mail Marketing,
Yield Management, Guest
Itinerary |
4:00 p.m. |
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Computer Lab Open and Individual Consulting Sessions |
8:00 a.m. |
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Wednesday, September 12th,
2007 |
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11 |
Vacation Rental,
Condo-Hotel and
Timeshare Features in RDPWin |
8:30
a.m. |
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12 |
Improving System
Performance
Hardware, Microsoft Vista, Pervasive V10, etc. |
10:30 a.m. |
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Lunch Break (on your own) |
12:00 p.m. |
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13 |
Customer Relationship
Management
Frequent Guests, Centralized Data, and Rewards |
2:00
p.m. |
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14 |
Back Office Accounting
Includes Trust Issues & Interfaces to 3rd-Party Accounting |
4:00
p.m. |
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Computer Lab Open and
Individual Consulting Sessions |
8:00
a.m. |
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Thursday, September 13th, 2007 |
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15 |
Enhancement Requests
Help Plan RDP’s Future Direction |
9:00 a.m. |
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16 |
Hosted
BBQ
at RDP’s Corporate Headquarters
Offers Informal Consulting |
11:30 a.m. |
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RDP Support Closed All Day Thursday,
9/13/2007 |
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Referral Program
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RDP pays 10% of a new sale to the
person
(not customer) who refers a prospect.
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"Referrals" are prospects we are not working with
currently.
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Call
RDP Sales to refer any prospect.
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See RDP Referral Program.
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Enhancement Requests
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RDP constantly improves the system based on customer feedback.
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Come to the session on Thursday morning to express your requests.
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Call Barry Biegler at 970-845-1157 with enhancement ideas.
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See
Enhancement Request Form.
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Make Sure RDP has
Your E-mail Address
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RDP newsletters and other communication are sent via e-mail.
- Unlimited number of e-mail addresses per customer.
- Please give an RDP employee your e-mail address!
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RDPWin has extensive e-mail capabilities. E-mail
Session is Tuesday
at 4:00.
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Resort Data Processing
"State of the Union"
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RDP is financially strong.
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Strong finances mean RDP will be here for years to come to
improve product and provide support.
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26 consecutive profitable years - Unheard of in the high
tech industry.
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In the last two years, we have gone from 25 to 37 employees -
mostly in support!
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RDP is a privately held company (Bill Csete & Barry
Biegler, Partners).
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No Debt or Venture capital.
- We continue to add new customers. Our sales force
is strong!
- Plan is to add more features to RDPWin
based on customer feedback.
- We have retained senior support staff while adding
more support
employees.
- Experienced programmers at RDPWest.
- Strength of RDP remains our people: a great group you will meet today!
Strong financial status + great personnel =
RDP will be here to support you
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The RDP Universe
Five Year Plan
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RDP Universe & Five year plan can be
summarized with the chart below
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RDPWin Version 2 The
Future of RDP
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RDPWin Version 2 is now available to all customers using RDPWin at no charge.
All new features and bug fixes will be in RDPWin Version 2 from this point
forward. Some of the advantages of RDPWin Version 2 are:
See Adding RDPWin for Existing
RDP Customers and RDPWin Version 2 New Features.
It can be useful to see how data looked prior to changes. For example,
a reservation may have an arrival date of 9/1/2009 now, but has date ever been
changed? If so, what was it before? Has it been changed more
than once? Which user(s) made the change and when? If the date
change caused a rate change, what was the rate before? To answer these
questions and many more, RDP announces RDPWin change tracking. Features
include:
- Changes made to reservations using RDPWin
are tracked.
- Tracking includes the user logon and
the date/time of each change.
- View the reservation exactly as it appeared
before and after each change.
- Reporting is available.
- View changes by date, person, reservation,
type of change, etc.
- Easy installation. Just update to the
latest version of RDPWin Version 2.
See
Overview of Change Tracking.
View
the Change Tracking Demonstration Video (Flash Format)
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Microsoft
Technology
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RDP has used Microsoft for 22 years and will continue to
do so.
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No plans for Linux, Unix, Apple, or other technologies.
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Current Windows 2003 Servers will support Windows 2008 when
released.
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Windows XP Professional workstations - Not compatible with Vista.
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Remote Desktop/Terminal Services for Remote Access.
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Microsoft Word for RTF files and now use ADOBE for higher
quality.
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RDPWin and Crystal Reports export directly into Microsoft Excel.
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Internet Information Server (IIS) for IRM and IRM.Net.
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Use Front Page for Modification to User HTML files in IRM.
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Microsoft ".Net" Technology for RDPWin.
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Microsoft Visual Studio as Programming Development
Language.
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RDP works with Microsoft Anti-Spyware, Personal Firewall,
Pop-up Blockers.
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RDP tests next generation of Microsoft Operating Systems
Come to the RDPWin
Performance Class on Wednesday, 9/12/2007 at 10:30
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Pervasive Database
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- RDP has used Pervasive Database (Btrieve) for 22 years.
- Tremendous product. Continued use for many
years.
- Simultaneous access from RDPWin, RDP-DOS, IRM, IRM.Net,
CRM, and
Crystal Reports.
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Extremely fast and reliable
database.
- Pervasive continues to improve with more features and
better performance.
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Pervasive P.SQL V10 coming soon.
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RDP Supports P.SQL V9 and V8.
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Customer with P.SQL V7.x or less must update to
V9. Call RDP Sales for a quote.
See RDP & Pervasive
Software
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Crystal
Reports
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- RDP has used Crystal Reports for over 14 years.
- RDP will continue to use Crystal for many more years.
- Project to review all 300 existing reports, consolidate
them, and create new reports.
- Customer's investment in their own Crystal Reports
is protected.
- RDPWin fully integrates Crystal Confirmation E-mails.
- RDPWin expands Crystal for folios and statements.
- RDPWin programming closely integrates with Crystal.
- Crystal exports to Microsoft Excel and other formats.
- Current Crystal is Version XI. If you don't have it,
RDP recommends Crystal XI Standard Edition.
- RDP Offers classes on Crystal. Sign up now!
See Crystal Reports & RDP.
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Credit Card
Processing
with SDC & PBAdmin
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- RDP has used SDC for credit card processing for over 12
years.
- RDP will continue to use SDC for many years to come.
- SDC is the industry leader and continues to grow and improve.
- PCI compliance for credit card security is incorporated into
RDPWin.
- Data Encryption is now available with RDPWin 2.xxx.
- High speed credit card authorization available (less
than 2 seconds!!).
- Direct support with SDC available.
- Credit card payments from Groups, Owners, Travel Agents
are allowed.
- SDC Presentation Monday at
2:00 PM.
See RDP &
SDC Overview
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RDP-DOS Support for Years
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- RDP-DOS has existed for over 27 years.
- RDP will continue to support DOS for many more years.
- Over 80% of older RDP customers still use DOS for
Reservations and Front Desk.
- RDPWin 2.xxx has some new reservation features that
require RDP-DOS Front Desk to be turned off.
- RDP-DOS Interfaces and file utilities still used by all
customers for speed.
- Microsoft still uses "DOS" in
"Vista" for command line utilities.
See Adding RDPWin to an
Existing RDP-DOS System
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IRM - Internet
Reservation Module &
IRM.Net Coming Soon
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See
IRM.Net - Session 2 today
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Interfaces &
Partnerships
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- RDP has over 15 different types of interfaces (see
list).
- All Existing Interfaces work with RDPWin without
any changes.
- RDP continues to create new interfaces.
- Travel
Services available.
- RDP Partnerships provide added services for customers.
See RDP
Interfaces and RDP Partners
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Customer Support Plans
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- Continue to provide personal support by
answering phone directly.
- When lines are busy, we now have optional
voicemail for messages.
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Updates posted frequently on
www.resortdata.com/customers.htm.
- RDPWin Help System with revisions list (new
features).
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RDP news on www.resortdata.com.
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Tips on maximizing the use of RDPWin, IRM, Crystal, Pervasive, and RDP-DOS.
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RDPWin's latest features.
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Use www.resortdata.com.
It offers lots of great information.
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Using the RDP Knowledge Base
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RDP Suggests
Windows 2003 Server
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RDP Tested Windows 2003 Server.
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Excellent operating system.
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Faster than Windows 2000 and more features.
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Existing customers with Windows 2000 should keep it.
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Customers upgrading from Novell or NT should buy Windows 2003: not 2000.
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Data Server Dedicated to RDP
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Server can theoretically run hundreds of applications.
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Ideally the RDP data server should only run RDP.
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The more applications on the same server, the more likely conflicts will result.
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Other applications can slow performance.
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See
RDP Hardware Requirements.
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New Modules Available
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RDP has a number of
new modules
and features available.
