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Welcome to the 
2004 RDP Customer Conference

Thank you
  • Thank you for attending the 2004 RDP Customer Conference. 
 

Badges

  • Each conference registrant will receive a badge with their name and property on it. 

  • This badge serves as your pass into all RDP activities and is required for entry into the sessions, computer lab, cocktail party, and dinner.
No Smoking RDP is a non-smoking company.  There is no smoking:
  • In the conference sessions
  • In the Lab
  • At the cocktail party or dinner
  • At RDP offices
Turn Off Cell Phones
  • Please turn off all cell phones, pagers, and other electronic devices.
All Sessions Start on Time
  • All sessions will start on time.  
  • Try not to come in late as this can distract the group
Questions OK
  • Questions are ok, but if we start to run out of time we will have to limit questions.  
  • Use the computer lab or talk to RDP personnel privately for help.
Computer Lab  The computer lab is very valuable, Experiment with:
  • RDPDOS new features
  • Crystal Reports
  • Internet Reservation Module
  • RDPWin - Windows based software
  • RDP personnel available for questions
  • Lab cannot be used for checking e-mail or web surfing
Personal Consulting Sessions
  • One hour for each person who stayed at the Lodge at Vail
  • If you don't know your time, any RDP employee in the Computer Lab can help you find out when it is.

 
Reception Dinner
  • Cocktails from 6:00 to 7:30 - hosted by RDP
  • Dinner starts at 7:30 - hosted by RDP
  • After dinner you are on your own, but stay out of the Vail Fountain!
BBQ at RDP offices
  • BBQ hosted by RDP Thursday afternoon
  • How many people will attend?
  • Rides will be available at the end of the 11:00 am session on Thursday
Conference Notes on Resortdata.com
  • All conference presentations are on Resortdata.com
  • Click on "RDP 2004 Conference Notes" 

 
Personal Attention
  • Best benefit of conference is personal attention from RDP personnel
  • Seek us out - in Lab, in hallway, at party, BBQ, etc.  

 

 

RDP Partners at the 
2004 Customer Conference

 

RDPForms - Printing

Kim Rosales
  • Folios
  • Registration Cards
  • Statements
  • Custom Forms
Energy-eye

Kent Myers

 
  • Energy saving systems
  • Reduce Electric bills
  • Lower Heating Costs
  • Presentation Monday at 2:00 PM

www.energy-eye.com

Performance Enhancements

Scott Scharf

  • Network Security
  • Email Spam Control
  • Firewalls
  • Consulting
  • Presentation Monday at 2:15 PM

www.pei.com

VIP International

Rita Emmer

  • GDS Provider
  • RDP Interface 
  • Part of RDPConnect
  • Presentation Monday at 3:15

Inn Link 

Mike Otten

 

 

 
  • GDS Provider
  • RDP Interface 
  • Part of RDPConnect

 

Garret Reed
Carolyn McGinnis

  • Credit card authorization
  • High Speed Access
  • Used by over 200 RDP customers
  •  
 

 
Camille Fowler

Rob Bokunewicz 

 

 
  • Hospitality Credit Card Processing
  • 24/7 Customer Service
  • Free Internet Reporting of transaction activity
  • Work Experience with Southern Datacomm
  • Gift Card and Loyalty Programs

 

 

2004 Customer Conference Schedule

 

   Click on any Row Number for an Overview  
1

Conference Overview, Major New Features and Management Summary

Monday 8:15
     
2

RDPWin – Windows Software Overview

Monday 10:15
     
3

Reducing Energy Costs - 

Energy Eye - Kent Myers

Monday 2:00

3a

New Technologies: Wireless Internet,  Network Security, SPAM Control  - 

Performance Enhancements - Scott Scharf

 

Monday 2:10

     
4

Generate Revenue With Website Improvements -

Blizzard Internet Marketing -  Trent Blizzard

Monday 2:45

     
5

Global Distribution System Overview (GDS), Interface to RDP System

VIP - Rita Emmer

Monday 3:15

     
6

Hosted Cocktail and Hors d' Oeuvres Reception and Banquet with RDP Staff

Monday 6:00

     
7

Computer Lab Open and Individual Consulting Sessions

Various
     
8

Reservations, Front Desk, Night Audit, and Groups – Procedures and Tips

Tuesday 8:30

     
9 Housekeeping Mgmt: Forecasting, Scheduling, History, and Phone Interface

Tuesday 10:30

     
10 Work Orders & Room/Property Asset Mgmt.

Tuesday 2:00

     
11 Crystal Reports Version 10: New Reports,  Email Marketing & Setup

Tuesday 4:00

12 Vacation Rentals, Condominium and Timeshare Workshop

Wednesday 8:30
 
13 Guest Itinerary with Hourly Reservations for Conference Rooms, Bike Rentals, Etc.

Wednesday 10:30

     
14 Customer Relationship Mgmt: Frequent Guests, Centralized Data, and Rewards

Wednesday 2:00

     
15 Internet Reservations (IRM) - Overview, new features & Workshop (New Session)

Wednesday 4:00

     
16 Enhancement Requests and RDP’s Future

Thursday 9:00

     
17 Cookout at RDP’s Corporate Headquarters and Informal Consulting

Thursday 11:30

See Session Detail 

Resort Data Processing 
"State of the Union"
 

 

RDP Five Year Plan
  • With RDPWin core programming done we can add new modules & features
  • Support RDPDOS for at least five more years
  • Continue to enhance IRM (Internet Reservation Module)
  • Create additional reports with Crystal Version 10
  • Focus on core markets - Hotels, Condominiums, Timeshare, Campgrounds
  • Additional interface to GDS providers
  • Add specific features based on customer requests

 

RDP Referral Program
  • RDP pays 10% of new sale to the person (not customer) who refers a prospect
  • "Refer" means someone we are not currently working with 
  • Call RDP Sales. to refer any prospect

 

RDP Enhancement Requests
  • RDP constantly improves the system based on customer feedback
  • Come to the session on Thursday morning to express your requests    
  • Call Barry Biegler at 970-845-1157 with enhancement ideas
  • See:  Enhancement Request Form

 

Make sure RDP has your Email Address 
  • RDP newsletter and other communication via e-mail
  • Up to 100 e-mails per customer allowed
  • Please give an RDP employee your e-mail addresses!
  • RDP uses Reporter to send e-mails.  Come to the Crystal Class Tuesday

 

New RDP Forms are Available 
  • Folios
  • Registration Cards
  • Checks 
  • Statements
  • Custom Forms
  • Kim Rosales available in Lobby

 

Revised Customer Support Homepage 
  • Updates posted weekly on www.resortdata.com/customers.htm
  • New feature explanations
  • RDP news
  • Tips on maximizing the use of IRM, Crystal, Pervasive, and RDPDOS
  • RDPWin latest features
  • Use the website.  All the information is there.

 

Using the RDP Knowledge Base 

 

RDP & Novell Netware  
  • All customers should transition from Novell to Windows 2003
  • RDP would love to support Novell forever, but simply not possible
  • New Microsoft ".Net" and RDPWin can't be made to work with Novell
  • RDP will continue to support Novell in a limited fashion until customers convert

 

RDP Suggests Windows 2003 Server 
  • RDP Tested Windows 2003 Server
  • Excellent operating system 
  • Faster than Windows 2000 and more features
  • Existing customers with Windows 2000 should keep it
  • Customers upgrading from Novell or NT should buy Windows 2003, not 2000

 

# of Rooms

Minimum CPU 

# of CPU's

RAM

Disk

 Pervasive Cache (20%)*

1-200

2.0 Gigahertz

 1

2GB 

 40GB 400MB

201-400

3.0 Gigahertz

2

3GB 

 80GB 600MB
Over 400 As fast as possible 2 4GB 120GM 800MB

 

Data Server Dedicated to RDP  
  • Server theoretically can run hundreds of applications
  • Ideally the RDP data server should only run RDP
  • The more you put on the same server, the more likely conflicts will result
  • Other applications can slow performance

 

RDP Requires Windows 2000/XP Professional 
  • RDPWin workstations require Windows XP Professional
  • Windows XP Service Pack 2 has been tested and works fine
  • Windows 2000/XP is much more reliable than Windows ME/98/95
  • Buy new workstations with WinXP - Don't upgrade Win95/98 to 2000/XP 
  • Ideal workstation has 256 mb RAM and Windows XP Service Pack 2
  • Customers with all Windows 2000/XP workstations are much happier!

 

Pervasive Version 8.6 Now Available 
  • Pervasive is the database RDP Uses
  • RDP now sells Pervasive directly to customers - Improves the support
  • RDP tested new Pervasive Version 8.6
  • Faster than previous versions
  • Customers with P.SQL 2000 Version 7.94 or earlier should upgrade to 8.6
  • Version shows when you login to RDP

 

New Crystal Reports Available for Download
  • RDP frequently releases new Crystal Reports
  • Come to the session on Tuesday at 4:00pm
  • Check www.support.resortdata.com for updates
  • RDPWin replaces "Reporter" with full Integration

New Modules Available

RDP has a number of new modules and features available.

 

New Features for RDP-DOS Available

RDP has a number of new features for our Legacy DOS product.

RDPWin – The Future of RDP is Here


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