RDP encourages early enrollment for this two-day course.  In order to maximize the effectiveness of the course, enrollment is limited to the first 20 customers.

RDPWin Software Demonstration Works with Your Existing Win2000/2003 Server High Performance Access with Many Workstations Used Simultaneously with RDP DOS and the IRM Easy-to-Use Graphical User Interface (GUI) Optional Thin Client Deployment of RDPWin

Remote Access - Terminal Services or Citrix Wireless PDA Access Peer-To-Peer Networks Available Improvements to Reservations, Front Desk Pervasive Version 7.94 or 8.x Scheduling RDPWin Installation

All customers who have already purchased the Internet Reservation Module (IRM) will receive a copy of RDPWin at no additional charge.  Customers without the IRM can purchase RDPWin at a discount by attending the conference.  Customers attending the conference will be given priority for RDPWin installation, which will be available on October 1, 2004.

Many customers have expressed an interest in RDPWin, but were concerned about reliability of new software. RDP has addressed this issue by designing RDPWin to function on the same database as your existing RDP DOS system.  As a result, RDPWin can be installed and used immediately, without any data conversion.  Your existing RDP DOS programs, as well as all interfaces, Crystal Reports, and the IRM, will continue to function exactly as before.  With RDPWin, customers obtain all the benefits of a new Windows based system without losing any of the existing features provided by RDP DOS, the IRM, and Crystal Reports!

New technologies are constantly emerging that can benefit the hospitality industry.  This session will present an overview of some of these technologies, along with a guest speaker.  Topics include:

Session includes guest speakers with expertise on Wireless Networks, Security, and E-Mail Spam Control.

The Global Distribution System (GDS) is a computer network originally designed by the airlines to provide travel agents with access to hotel, condominium, rental car, and airline availability.  If your property is signed up with a GDS provider, travel agents can make reservations, without calling the property, by using their GDS connected computer.  Additionally, guests can make room reservations from any Internet workstation by using a GDS powered travel website, such as Expedia.  Over 20% of all reservations are currently made via the GDS with an increasing percentage each year.  This session includes a guest speaker with GDS expertise.  Topics include:

• Overview of the GDS and How To "Get in the Game"
• How to Calculate How Much Additional Revenue You Can Generate with the GDS
• RDP Interface to the GDS – Available Now!
• How RDP's Internet Reservation Module (IRM) Compliments the GDS

RDP's computer lab has proven to be very popular in the past.  The lab provides workstations to experiment with the new features presented during sessions.  RDP Support and Programming personnel staff the lab.  RDPWin, Crystal Reports, the Internet Reservation Module (IRM) and Version 12.02 will be available for use.  This service is included as part of the Customer Conference Package.

To help meet our room block requirements, RDP is also offering a free 1-hour consulting session to all customers who stay at the Vail Marriott.  These consulting sessions will be held in a private section of the computer lab.

This session provides an overview of the reservation, front desk, and group procedures within the RDP system, including tips for improving guest satisfaction.  The session will demonstrate the best use of the existing RDP DOS system, along with a view of the corresponding functionality in the new RDPWin system.

RDPWin Improvements	E-Mail Direct from New Reservation Screen
Front Desk Entry of Work Order (i.e., "Fix TV")	Messaging System Available
Customizing Reservation Comment Fields	User Controlled Opening Menu
Group Leader Folios	Folio Corrections
Pre-Schedule Pay Code Changes	F8 – Change
Guest Preferences	Maid Zones and Housekeeping Tips
Billing Owners at Checkout	Yield Management Improvements in RDPWin
Using "Rate Plan Patterns"	Using "Lowest Available Rates"
362 House Status Screen	Un-Checkout Feature
Wait List Procedures	Automatically Calculate Deposits

RDP has significantly improved the housekeeping capabilities of the system, including features for housekeeping forecast, daily scheduling, and history.  This session will cover the following topics:

• Forecasting the Number of Housekeepers Needed Up to 365 Days in the Future
• Automatic Assignment of Housekeepers Each Day, With Printed Daily Schedules
• Windows Based Monitor Screen to Track Cleaning and Inspection Progress as Rooms Are Cleaned
• Track the Time it Takes to Clean Each Room Using the Phone in the Room
• Guest Requests to Housekeeping Can Be Entered from Front Desk ("Put More Towels in Room 101")
• Different "Clean Types" Available for Each Guest Room (i.e., "Checkout Only Clean, or "Daily Clean")
• Overview of All Crystal Reports Available for Housekeeping
• Housekeeping History and Tracking (Estimated Clean Time Versus Actual Clean Time, Etc.)
• Change Room Status from Dirty to "Ready For Inspection" to "Clean and Ready" from Room Phone

The new housekeeping features are available immediately and can be a tremendous help to all customers.

• Overview of Work Orders and Asset Management
• Tracking Open Work Orders with On-Line Monitor Screen
• Entering Work Orders from the Front Desk ("Fix the TV in Room 101")
• Automatic Notification to Maintenance of New Work Orders via Text E-Mail to Cell Phone or Wireless PDA
• Closing a Work Order Can Automatically Make the Room Available Again for Guest Occupancy
• Prioritize Work Orders (i.e., "Critical – Must Fix the Conference Room Project by 3:00 p.m. Today)
• Work Orders Can Make Room Unavailable Until Repaired
• Track All Assets in Each Room (i.e., TV, Coffee Maker, Mini-Fridge, Etc.)
• Track All Equipment on Property (Vans, Pool Heaters, Projectors, Etc.)
• Monitor Tasks for Non-Maintenance Personnel ("Have Housekeeping Put a Roll Away in Room 102")
• Integrated Accounts Payable to Pay Outside Vendors Who Execute Work Orders
• Integrated with Owner Billing System to Charge Owner for Repair
• Work Orders Fully Integrates with RDP Sub-Ledger and Your General Ledger

One of the most powerful aspects of the RDP system is Crystal Reports, which provides over 275 standard reports, complete with graphs, charts, what-if analysis, and much more.  RDP frequently adds powerful new reports, which are included at no charge as part of the support contract.  However, most customers don't realize the new reports are available.  This session will cover all existing RDP crystal reports.  Each report will be displayed on the screen and explained in detail.  Suggestions will be taken for modifications to reports or the creation of new reports.  RDP has allocated research and development time to implement suggestions in the next few months.

This session is about using existing reports, and does not cover how to create or modify reports.  Customers looking for detailed Crystal Reports training should plan on attending the optional two-day Crystal Reports Certification class held Friday, September 17^th and Saturday, September 18th at RDP's Corporate Training Center.

• Owner's Can Make Reservations or Show Calendar Using the Internet Reservation Module
• Available Timeshare "Points" System
• Work Orders for Repair of Units Can Charge Owner Automatically
• Paying Bills for Owners Automatically (Cable TV, Lawn Maintenance, Electric Bills, Etc.)
• Sending Newsletters via E-Mail in Word or Adobe Format
• Charging Owners for Cleaning Rooms Automatically
• Housekeeping Scheduling and Owner's Use
• Customer Forum to Suggest Ways to Improve Owner-Related Features (Timeshare, Whole Owner, Etc.)

This session covers the design, setup, and use of the RDP Itinerary system, which can be used to improve guest services as well as increase revenue by selling additional items to guests.  The existing RDP DOS itinerary system will be presented, as well as the new Itinerary features included in the RDPWin windows based system.  We will also cover the design of the new RDP features for making "hourly" reservations for conference rooms, bike rentals, massages, etc.  Features covered include:

The final event of the 2004 Customer Conference is an informal BBQ at RDP's Corporate Headquarters, located in Eagle-Vail, just 5 miles west of Vail.  For those customers without transportation, we will arrange a it for you.  The good food and company compliment the beautiful views of the mountains.  Drinks, hamburgers, hot dogs, chicken, vegetarian alternatives, and all the trimmings will be provided. The BBQ provides an excellent opportunity for our customers to interact with each other and RDP staff in a relaxed environment.  The BBQ is included with the Conference package.  Additional guests are $30.

Note:  RDP Support will be closed all day on Thursday, September 23^rd so employees can move RDP equipment from the computer lab to RDP Corporate Headquarters.  Also, all support employees will be at the BBQ to meet customers and provide informal consulting.

This session is optional and is not included in the Customer Conference.

This "hands-on" seminar is beneficial to all IRM customers.  The course, held at RDP's Corporate Training Center, provides each customer with his or her own Windows 2000 workstation with a copy of the Internet Reservation Module installed.  Not only will the topics introduced during the Customer Conference (Session 3) be expanded upon, IRM websites will be presented that have been optimized for both performance and functionality.

Over the past three years, RDP has learned many Internet marketing techniques from web-savvy customers.  These techniques will be introduced, along with configuration tips documented from the past two years of IRM installations.  In addition to Internet marketing techniques, this seminar focuses on customizing the IRM with Microsoft Front Page and optimizing Windows 2000 Servers with Internet Information Services (IIS).  Major topics presented at the seminar include:

• IRM Marketing Techniques
• IRM Tips
• Sample IRM Sites
• Customizing the IRM with Microsoft Front Page
• Implementing IRM Version 2 Features

Whether your property is looking to increase IRM traffic, seeking assistance with the IRM customization, or planning an IRM installation, this extra day in Vail will prove invaluable.

RDP encourages early enrollment for this one-day seminar.  In order to maximize the seminar's effectiveness, enrollment is limited to the first 20 customers.

Cost for this one-day seminar is $250.