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Reservations, Front Desk, & Groups Tips and Training

Four Goals for this session:

• Show you new features that directly relate to the Front Desk and Reservations functions.
• Offer suggestions on how to use the RDP software more efficiently on a daily basis.
• Discuss Group setup and billing at the Group Leader Level.
• Answer your questions about existing RDP DOS programs.

Enhancements and Improvements in RDP
that should make your  job easier

F6 Notes on Reservation to Include Guest History

To Enable, the System Manager Switch 424-10 should be set to "Yes."

City Lookup Table

From the System Manager Menu option 090, select U, then enter Table CX.  Select S to add cities to the file.

Making Rooms "Tidy" After a Room Move

• Change Switch 419-13 to "Tidy."
• Make sure the qualifier on your housekeeping reports read "AI=D:AI=T;

Using F4 Help Screens to Describe
Specific Room Numbers

• Set up the help screen in your help directory with the name "room#.hlp" (Ex. 107.hlp)
• You must be making a pre-assigned reservation.
• Highlight the specific room number from the tape chart and press the F4 key to display the room information.

Pick-up a Specific Room Number
from the 362 Screen

• Highlight the "Left to Sell" column and press <Enter>.  A list of available rooms will be displayed.

Restrict F8 Change Option
For a Previous Day

• Switch #425-1 must be set to "No."
• Additional transactions must be set up so that charges may be reversed.
• Bullets

Configure the System to Skip the Yield Management Screen

• By changing Switch #425-3 to "Yes," the system goes directly to rate plan, skipping the yield management screen.
• The rate plan field can be entered or skipped.
• The system displays all available rooms for the specified dates.
• Change C1 subrecord "DFRATE" to the 4 digit default rate plan desired.

RDP Recommended Procedures

C1 Table Features for Reservations

• 128E-R
  • Configures the field order when reserving an additional room.
  • Valid field numbers are 1, 3, 4, 5, 6, 7 which is stored in the first byte of the data portion of the record (9,1).
• MORIDE
  • Management override password for overbooking the property.
• MRIDE2
  • Management override password for overbooking the property.
• YMOVER
  • Seperate password for "NOROOM" condition on the yield management screen.  YMOVER can be used instead of MORIDE.  In this instance, the MORIDE password then appies to cutoff rates, NOTA (no travel agents) and ALLOC (overbooked allocations).
• C1 record "NOTA."
  

Pre-Schedule Pay Code Changes

• A pay code is assigned to a reservation in order to identify which entity, for example a group leader, is paying for a specific charge.
  
• In order to pre-schedule pay code changes, set switches 424-7 and/or 424-8 to "Yes."
  

Wait List Procedures

• RDP supports wait lists during busy reservation periods.  Use the following steps for creating and maintaining a wait list.
  
  
• When a guest inquires about a wait list, book an inventory reservation for him or her in the non-rental room type N/RWL.  Enter all pertinent guest information.
• Enter the type or room the guest is waiting for in field #40, the housekeeping comment field.
• Monitor the wait list be printing report #725- Wait list reservations in the Reservation Reports Menu.
• Convert the reservation to a real reservation by changing the room type to the appropriate room type , calculate new rates, and assign a room number.

Reservation Tape Chart

• Assign security to the Reservation Tape Chart using the X+ table.
  • 140AM - Restricts the ability to toggle the "Allow Move" flag with the <F7> key from the Reservation Tape Chart.
  • 140F11 - Restricts users from accessing RDP120 from the Reservation Tape Chart.
    
• Each property controls whether the Reservation Tape Chart displays in room number, room type, or a custom-defined sequence.
  • Switch 109-6
  • Assign custom sequence numbers using option 202 on the Room Master Menu.
    
• <F9> Capturing Reservations.
  

Customizing Menu Options

• Specific Menu options may be moved between menus
• Example: Moving the 725: Wait List Report from the Reservation reports menu to the Front Desk Menu.
  • Update the XF table - Front Desk Reports
  • Add sub-record 752 with the following fields completed:
    • 1- Wait List Reservations (Description)
    • 2- RDP410 (Program Name)
    • 4- R1 (Program Module Code)
    • 7- 725 (Table 'H0' sub-record number)
      
• RDP system security is 100% customizable
  • User power levels are assigned in the PW table.
  • Each menu, or specific menu options may also be assigned fence levels.
    
• Steps for Assigning security levels:
  • Define system users.
  • Create security groups.
  • Assign power levels.
  • Restrict menus and menu options with fence levels.