Welcome to the 2003 RDP Customer Conference

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Welcome to the
2003 RDP Customer Conference

[http://www.resortdata.com]

Thank you	Thank you for attending the 2003 RDP Customer Conference.
Badges	Each conference registrant will receive a badge with their name and property on it. This badge serves as your pass into all RDP activities and is required for entry into the sessions, computer lab, cocktail party, and dinner.
No Smoking	RDP is a non-smoking company. There is no smoking: In the conference sessions In the Lab At the cocktail party or dinner At RDP offices
Turn Off Cell Phones	Please turn off all Cell Phones, Pagers, and other electronic devices
All Sessions start on time	All sessions will start on time. Try not to come in late as this can distract the group
Questions OK	Questions are ok, but if we start to run out of time we will have to limit questions. Use the computer lab or talk to RDP personnel privately for help.
Computer Lab	The computer lab is very valuable, Experiment with: RDPDOS new Features Crystal Reports Internet Reservation Module RDPWin - Windows based software RDP personnel available for questions Lab cannot be used for checking Email or Web Surfing
Personal Consulting Sessions	One Hour for each person who stayed at the Marriott If you don't know your time, any RDP employee in the Computer Lab can help you.
Reception Dinner	Cocktails from 6:00 to 7:15 outside conference room - hosted by RDP Dinner starts at 7:15 - hosted by RDP After dinner you are on your own, but stay out of the Vail Fountain!
BBQ at RDP offices	BBQ hosted by RDP Thursday Afternoon How many people will attend? Rides will be available at the end of the 11:00 am session on Thursday
Conference Notes on Resortdata.com	All conference presentations are on Resortdata.com Click on "RDP 2003 Conference Notes"
Personal Attention	Best benefit of conference is personal attention from RDP personnel Seek us out - in Lab, in Hallway, at party, BBQ, etc.

RDP Partners at the
2003 Customer Conference

RDPForms - Printing Kim Rosales	Folios Registration Cards Checks Statements Custom Forms
Global Distribution System Inn Link Mike Otten	GDS Provider RDP Interface Part of RDPConnect
Garrett Reed Carolyn McGinnis	Credit card authorization High Speed Access Used by over 200 RDP customers Presentation Tuesday at 11:45
Pervasive Software Bill Fanning	RDP Built on Pervasive RDP now Sells Pervasive Version 8 available

2003 Customer Conference Schedule

Monday, June 9^th, 2003	Start	End
Conference Overview, Major New Features	8:15	9:45
RDPWin – The Future of RDP is Here	10:15	12:00
Lunch Break (On Your Own)	12:00	2:00
Internet Reservations – Success Stories, New Features	2:00	3:00
Global Distribution System (GDS) compliments IRM Guest Speaker: Mike Otten - (Inn Link) (New Session)	3:00	3:30
Website Marketing, Findability - Speaker: Trent Blizzard (New)	3:30	4:00
Hosted Cocktail & Hors d'oeuvres Reception	6:00	7:15
Banquet with RDP Staff	7:15	9:00

Tuesday, June 10^th, 2003
Reservations, Front Desk, & Groups – Tips & Training	8:30	10:00
Review of all new features in RDP DOS for last two years	10:30	11:30
Credit Card Processing - New Features, High Speed Access Speakers: Garrett Reed & Carolyn McGinnis - SDC (New)	11:30	12:00
New Modules – Wait List, Frequent Guest, Work Orders, Global Distribution (GDS), Key Card Interface, Change Tracking, Etc.	2:00	3:30
Crystal Reports – Overview, New Reports and Features	4:00	5:30

Wednesday, June 11^th, 2003
Improving Guest Services & Increasing Revenue	8:30	10:00
System Utilities, Hardware, and Pervasive Database	10:30	12:00
The Power of E-Mail, Yield Management & Frequent Guest	2:00	3:30
Auditing Data For Accuracy & Fraud - Daily balancing Issues	4:00	5:30

Thursday, June 12^th, 2003
Enhancement Requests & RDP’s Future	9:00	11:00
BBQ at RDP’s Corporate Headquarters & Informal Consulting	11:30	3:00
Friday, June 13th, 2003 Internet Reservation Module - Tips and training (Optional - space still available)	8:30	4:30

Resort Data Processing
"State of the Union"

Last two years the Economy and Hospitality Industry slumped
RDP remained profitable because of our customers
Continued to add new customers
Future looks good with RDPWin coming out
RDP added four new support people & three additional programmers
With RDPWin core programming done we can add new modules & features
Strength of RDP remains our people - a great group.

RDP Referral Program

RDP pays 10% of new sale to the person (not customer) who refers a prospect
"Refer" means someone we are not currently working with
Call RDP Sales to refer any prospect
See: RDP Referral Program

RDP Enhancement Requests

RDP constantly improves the system based on customer feedback
Come to the session on Thursday Morning to express your requests
Call Barry Biegler at 970-845-1157 with enhancement ideas
See: Enhancement Request Form

Make sure RDP has your Email Address

RDP newsletter and other communication via e-mail
Up to 100 e-mails per Customer allowed
Please give an RDP employee your e-mail addresses!
RDP uses Reporter to send e-mails - Crystal class Tuesday

New RDP Forms are Available

Folios
Registration Cards
Checks
Statements
Custom Forms
Kim Rosales available in Lobby
See www.resortdata.com/partners/RDPForms.HTM

Revised Customer Support Homepage

Updates posted weekly on www.resortdata.com/customers/customers.htm
New Feature Explanations
RDP News
Tips on maximizing the use of IRM, Crystal, Pervasive, and RDPDOS
RDPWin latest features
Use the website - all the information is there

Using the RDP Knowledge Base

Knowledge base frequently updated
Topics for IRM, RDPDOS, Crystal, Pervasive
Search capability
See: www.resortdata.com/customers/customers.htm

RDP & Novell Netware

All customers should transition from Novell to Windows 2003
RDP would love to support Novell forever, but simply not possible
New Microsoft ".Net" and RDPWin can't be made to work with Novell
RDP will continue to support Novell in a limited fashion until customers convert
See: 6 Reasons to Convert From Novell to Windows 2003

RDP Suggests Windows 2003 Server

RDP Tested Windows 2003 Server
Excellent Operating System
Faster than Windows 2000 & More Features
Existing customers with Windows 2000 should keep it
Customers upgrading from Novell or NT should buy Windows 2003, not 2000
See: RDP Suggests Windows 2003 Server instead of Windows 2000 Server

# of Rooms	Minimum CPU	# of CPU's	RAM	Disk	Pervasive Cache (20%)*
1-200	2.0 Gigahertz	1	2GB	40GB	400MB
201-400	3.0 Gigahertz	2	3GB	80GB	600MB
Over 400	As fast as possible	2	4GB	120GM	800MB

Data Server Dedicated to RDP

Server Theoretically can run hundreds of applications
Ideally the RDP Data Server should only run RDP
The more you put on the same server, the more likely conflicts will result
Other applications can slow performance

RDP Suggests Windows 2000/XP Professional

Workstations work best with Windows 2000 or XP Professional
Windows 2000/XP is 100 times more reliable than Windows 98
Windows 2000/XP is 300 times more reliable than Windows 95
Buy new workstations with Win 2000/XP - Don't upgrade Win95/98 to 2000/XP
Ideal workstation has 256 mb RAM and Windows 2000 or XP
Customers with all Windows 2000/XP workstations are much happier!

Pervasive Version 8.1 Now Available

Pervasive is the Database RDP Uses
RDP Now Sells Pervasive directly to customers - Improves the support
RDP Tested New Pervasive Version 8
Faster than previous versions
Customers with P.SQL 2000 Version 7.94 should keep it
Customers with Btrieve or Before 7.94 should upgrade to Version 8.1
Version shows when you login to RDP
See: "Pervasive Software and RDP"

25% Discount when Upgrading from Novell to Pervasive

Pervasive offers discount when converting to Windows 2000/2003 Version
See: "25% Pervasive Discount Until June 20th, 2003"

Enhanced Rates and Packages Module
Required for all Customers

Over 10 different old methods of rate calculation too hard to support
Best of all methods combined into "RN Module - Enhanced Rates".
IRM and RDPWin only work with RN module
See: Enhanced Rates and Packages Module Required for all Customers

RDP Partners with InnLink for GDS Connectivity - Increase Revenue at your Property

RDP is a partner with InnLink for GDS connectivity
Mike Otten from InnLink available outside
If you aren't on the GDS, you need to "get in the game"
Think of the GDS as an Ad - it costs $2500 for a year...try it
GDS used in conjunction with IRM

New Crystal Reports Available for Download

RDP frequently releases new Crystal Reports
Come to the Conference Session on Tuesday at 4:00pm
Check www.support.resortdata.com for updates

High Speed Credit Card Processing via the Internet Available with RDP and Southern DataComm (SDC)

Much Faster Authorization Times (No modem dial-up)
Faster, More Reliable Settlements
Reduce Chargeback's
Eliminate Modem Line Charges
Receive a Lower Transaction Fee
Bob Wolly from SDC at the conference

Important Issues with Printing and RDP

Printing is different in RDPDOS, Crystal, IRM, and RDPWin
Not all printers work with DOS
RDPWin will use all "Windows configured printers"
Use "Windows Shared" printing for USB, TCP/IP, Terminal Services
See: USB Printing OK on Win2000/XP Client
See: Printing with RDP

New Module - Wait List/Denial Tracking

Come to the Conference Session Tuesday, 6/10/2003 at 2:00 PM
Guest Wait List from Internet Reservation Module
Moving Wait List Reservations to "Real" Reservations
Adding Wait List Reservations to Email List
RDPWin - Wait List Capability
RDPWin - Reservation Denial Tracking

New Module - Guest Relations/Rewards Program

Come to the Conference Session Tuesday, 6/10/2003 at 2:00 PM
Stimulate Guest Loyalty with Frequent Guest Program
Master Database for Multiple RDP Properties
Adding guests to the Central Frequent Guest Database
Build E-Mail Database - Low Cost Marketing
Information Requests add to E-Mail Database
Frequent Guest "flow of events"
Access by Frequent Guest Number or E-Mail Address
History of all reservations, charges, requests, preferences
Track Points/Rewards Program

Remote Workstations with RDP Can use Citrix or Windows 2003 Terminal Services

RDPDOS Remote workstations have always worked well with Citrix
Windows 2003 Terminal Services now works equally as well as Citrix
RDPWin allows Remote Workstations without Citrix or Terminal Services
See: Remote RDP Workstations with Citrix or Windows 2003