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New IRM Features

  1. Frequent Guest Module.
  2. Wait List Module.
  3. Search by Specific Room on the IRM.
  4. Save time and Go Directly to a Unit Type or Room Number from the Marketing Website.
  5. More detailed People Class Descriptions available when making a reservation.
  6. IRM prompts for the credit card security code or CID number.

1.  Our New Frequent Guest Module allows guests to access the IRM using their frequent guest number. Silver Cloud Inns have successfully launched their Silver Rewards program with great success.

Located in the greater Seattle-area, Silver Cloud Inns have successfully installed 11 Internet Reservation Modules.  Each IRM in the Silver Cloud chain is running on its own Windows 2000 Server.  The Silver Cloud Inns have been a prominent development partner for making the IRM more useful to the business traveler and repeat guests. They have launched a Silvers Reward program on the IRM in the last year and have acquired over 10,000 members.  This is a great marketing technique that implements the " corporate IRM reservation.

Silver Rewards Program:

All guests can sign up for a Silver Rewards number and can earn 1 point for every room rental dollar spent at the property. There is no limit to the number of points one can earn and the points do not expire. These points can be traded in for free room nights, Alaskan Air miles or American Express gift cheques. The IRM guest is prompted for their frequent guest number, this number is stored on their guest history record in RDP and is also stamped on every reservation (in comment field 9) that the guest makes. Front desk staff run a daily report that lists all checked-out Silver Rewards guests and updates their individual accounts.

2.  Wait List Reservations

For a sales overview of the wait list module, click here.

RDP now has the ability to Wait List Reservations using the IRM. If specific dates are blocked from the IRM, or a room is not available, a guest can submit a Wait List Request. A screen similar to the following will appear when the either of the above scenarios occur.



Customers can create an HTML file to display more information about why the dates are blocked. The file name is defined by the property, but must be entered in "Block IRM" in the field for 'HTML Help File'.  The file must be saved in \\inetpub\wwwroot\irm\usertext\blockreasons. In the example below, XMAS.htm will display if a guest tries to make a reservation between 12/20/02 and 1/10/03, MEMDAY.htm will display if dates are selected between 5/25/03 and 6/2/03.



Submit a Wait List Request

Once the guest chooses the " Add to Wait List " option when specific dates are blocked from the IRM or a room is not available, a Wait List Request form will display and will advise the guest upon submission of the form their reservation will be added to a Wait List and a representative from the property will contact them as soon as a room becomes available.

Once a Guest submits the form a reservation is generated in room type N/RWL. The guest is also entered into guest history and an email is sent to the property and guest confirming the specific of the requests.

A link to "Add to Wait List" only appears if 1 of the following scenarios occur:

  1. 1.  Dates are blocked from the IRM
  2. 2.  If a room type is not available.
  3. 3.  If no rooms are available at the property.

To enable wait list reservations the RDP Wait List Module must be installed.

3.  A great option for return guests is to display availability for a specific room number.  This option is useful for return guests that know a specific unit meets their needs. A new Monitor switches allows for a list of room names to display when 'Display a Specific Room Number' is selected from the Search Type Page.

Display a Specific Room Number

A great option for return guests is to display availability for a specific room number.  This option is useful for return guests that know a specific unit meets their needs.  After selecting this option, the guest will be prompted for a starting date for rate calculation.  If this switch is selected, rates will be displayed with the availability calendar.  An alphabetized list of homes and their names are displayed on this screen to help guide the IRM guest. These names can be stored in RDPDOS, in field 3 of the unit master.

Options with Display a Specific Room Number:
 Prompt for Starting Date for Rate Calculation

4. IRM guests can save time and go directly to Room Type or Unit Number from the marketing link.
Added: 9/6/02
IRM Revision - 2.115
Article ID#: I000050

Overview
A link can be created from the Marketing Web Site to a specific room type.  Internet Guest can save time by directly going to the Room Type they want. When combined with the Custom sequenced room type display feature, the guest will see the next best match as deemed by the property. This feature is also advantageous when a property wants to run a special on hard to sell unit types.

This feature can also be modified to direct the guest to a specific unit or condominium. Many properties have guests that stay in the same unit year after year. For those valued returning guests, adding a link directly to the room calendar for a specific room from the marketing website is a plus. The guest can save time by going straight to the availability page for the requested room/unit.


To Enable a Room Type Link:

  1. Modify the link to the IRM as follows:
    http:\\IRM-Bridge\IRM\RoomType1.asp?RoomType=XXX where 'XXX' is the specific room type.

To Enable a Room Number Link: 

  1. Modify the link to the IRM as follows:
  2. http:\\IRM-BRIDGE\IRM\Calendar.asp?Room=xxx" (where xxx is the RDP room number) to the IRM link.
    Here is an example of how the link from the marketing website would look.
    "http://192.168.43.41/irm/calendar.asp?Room=110">Make a reservation for room 110

5. A new Monitor switch displays HTML files for people field descriptions in order:

Details:  Display Detailed HTML Descriptions of People Classes:

In the IRM, people class descriptions default to the descriptions in RDP Dos.  However, properties that sell packages and use all 4 people classes may want to display a more detailed description. To activate this feature check the box " Display HTML Descriptions of people classes, under the reservation section, on the monitor configuration page.

This serves 2 purposes

  1. To better guide the internet guest when making a reservation.
  2. The package will be correctly calculated based on the people class entries.

Short and Long HTML descriptions can be displayed, as shown below:



Each People class has a corresponding People#Short.htm and People#Long.htm file in c:\inetpub\wwwroot\irm\usertext.

6. IRM prompts for the credit card security code or CID number.

The latest version of the IRM now prompts the guest for the credit card ID number when filling in the reservation form on the IRM. The Card ID is required for American Express, Discover, Mastercard and Visa credit cards.  It is the 3 or 4 digit number on the back of the credit card. The Major credit card companies are now requiring this information be sent to them as part of the transaction activity. Non-compliance can result in higher fees. The CID number is now required in both RDPDOS and the IRM.

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