This two-day class is NOT included in the Customer Conference package price.  The course is held at RDP's Corporate Headquarters in Vail, CO.  Each student has their own workstation in the RDP training lab.  The course is a hands-on class with several lab exercises and ample time for experimentation.  The price for this two-day optional class is $500.  The class covers both Level 1 and Level 2 Crystal Reports topics, including:

• Changing Confirmations
• Creating New Reports Inserting Pictures
• Formatting: Fonts, Colors, Lines and Boxes
• Record Selection
• Grouping and Sorting for Summaries
• Combining Fields and Text Objects
• Parameters & Simple Formulas
• Advanced Formulas & Graphs
• Linking Tables
• Using Sub-Reports
• Cross-Tab Reports
• "Top N" Reports
• Web-Based Crystal Reports

RDP encourages early enrollment for this three-day course.  In order to maximize the course's effectiveness, enrollment is limited to the first 20 customers.    

• Browser-Based Architecture - Access your data from anywhere

• Full "GUI" functionality (uses a mouse, pictures, colors, etc.)

• Runs at the same time as RDP Version 12.02 - "Phase-in" RDPWin 

• RDPWin is only installed on the RDP Data Server - No installation required for workstations 

• Hundreds of new features, including faster check-in/out, improved availability displays, hundreds of new reports, and much more.

This session also covers the procedures for registering your company to start using RDPWin in the Beta Test program.  Customers who participate in the RDPWin Beta Test Program will have direct support from RDP's programming department (Bill Csete and friends).  Additionally, Beta Test customers will provide enhancement suggestions, many of which will be incorporated immediately.

Many customers have expressed an interest in the RDPWin Beta Test program, but were concerned about reliability of the system during Beta Test.  RDP has addressed this issue by designing RDPWin to function simultaneously with the existing RDPDOS system.  For example, if a defect is discovered during Beta Test that prevents a reservation from being checked-in with RDPWin, you could still check in the reservation with RDPDOS while our programmers eliminate the RDPWin defect.  All current RDPDOS features and programs continue to function exactly as they always have!

In addition to this customer conference session, RDP is offering an optional, full day IRM workshop on Friday, June 13^th at RDP's Corporate Training Center.  The Friday class provides detailed training on implementation of the topics above. For additional information on the optional Friday IRM workshop, please see the one-day course description on page 12 of this document.  

All RDP personnel attend the reception, providing ample opportunity for personal discussion.   In addition, the reception is an excellent informal environment for customers to swap tips and exchange ideas.  In years past, when the dinner has ended the RDP group has walked into Vail Village to enjoy the nightlife and dancing.  One guest is included with each conference ticket.  Additional guests are $100.

RDP's computer lab has proven to be very popular in the past.  The lab provides workstations to experiment with the new features presented during sessions.  RDP Support and Programming personnel staff the lab.  RDPWin, Crystal Reports, the Internet Reservation Module (IRM) and Version 12.02 will be available for use.  This service is included as part of the Customer Conference Package. 

To help meet our room block requirements, RDP is also offering a free 1-hour consulting session to all customers who stay at the Vail Marriott.  These consulting sessions will be held in a private section of the computer lab. 

RDPWin is the future for RDP.  However, many customers will continue to use the RDPDOS system in conjunction with RDPWin for many years to come.  RDP continually adds new features and functionality to the RDPDOS system.  All of the features below are already in the current RDPDOS system that many customers use every day.  However, when these features are presented many customers frequently respond, “I didn"t know we could do that”.

OOne of the most powerful aspects of the RDP system is Crystal Reports, which provides over 100 system reports, complete with graphs, charts, what-if analysis, and much more.   RDP frequently adds powerful new reports, which are included at no charge as part of the support contract.  However, most customers don't realize the new reports are available.   This session will cover all existing RDP crystal reports.  Each report will be displayed on the screen and explained in detail.  Suggestions will be taken for modifications to reports, or new reports.  RDP has allocated R&D time to implement suggestions in the next few months.

This session is about using existing reports, and does not cover how to create or modify reports.   Customers looking for detailed Crystal Reports training should plan on attending the optional two-day Crystal Reports Certification class held Friday, June 6^th and Saturday, June 7^th at RDP's Corporate Training Center.  Each student has his or her own workstation in the RDP training lab.  The course is a hands-on class with several lab exercises and ample time for experimentation.  The price for this two-day optional class is $500.   For additional information on this two-day class, please see page 5 of this informational packet.

This session covers the design, setup, and use of the RDP Itinerary system, which can be used to improve guest services as well as increase revenue by selling additional items to guests.  The existing RDPDOS itinerary system will be presented, as well as the new Itinerary features included in the RDPWin Windows based system.  Topics presented will include:  

Overview of Itinerary System	Up to 500 activities per guest
Printing Tickets and Coupons & samples	Seasonal Pricing for Vendors
Selling Golf T-Times	Printing Schedules for each Vendor
Check for open activities at checkout	Customer Forum for New Features
Price based on people classifications	Automatic pricing of activities
Itinerary Costs automatically flow to folio	Guest Concierge
Adding seasons for Vendors	F6-Notes for each activity
Changing Comment field labels	Using Itinerary for limited Catering Tracking

We will also cover the possible enhancements to the existing guest history/E-mail system that are contemplated for the new RDP Frequent Guest Module.

TThe final event of the 2003 Customer Conference is an informal BBQ at RDP's Corporate Headquarters, located in Eagle-Vail, about 5 miles west of Vail.   For those customers without transportation, we will arrange a ride to and from the Marriott Resort.  The good food and company compliment the beautiful views of the mountains.  Drinks, hamburgers, hot dogs, chicken, vegetarian alternatives, and all the trimmings will be provided. The BBQ provides an excellent opportunity for our customers to interact with each other and RDP staff in a relaxed environment.  The BBQ is included with the Conference Package.  Additional guests are $30.

RDP support will be closed all day on Thursday, June 12^th so that employees can move RDP equipment from the computer lab at the Marriott back to RDP corporate headquarters.  Also, all support employees will be at the BBQ to meet customers and provide informal consulting.

 This session is Optional  it is not included in the Customer Conference

TThis hands-on seminar is beneficial to all IRM customers.  The course, held at RDP's Corporate Training Center, provides each customer with his or her own Windows 2000 workstation with a copy of the Internet Reservation Module installed.  Not only will the topics introduced during the Customer Conference (session #3) be expanded upon, IRM websites will be presented that have been optimized for both performance and functionality.

Over the past three years, RDP has learned many Internet marketing techniques from web-savvy customers.   These techniques will be introduced along with configuration tips documented from the past two years of IRM installations.  In addition to Internet marketing techniques, this seminar focuses on customizing the IRM with Microsoft Front Page and optimizing Windows 2000 Server with Internet Information Services (IIS).  Major topics presented at the seminar include:  

• Windows 2003 Server   The Underlying Operating System, service packs, security

• Acquiring an External Routable IP Address

• IRM Marketing Techniques

• Consumer Friendly Websites 

• Sample IRM Sites

• Customizing the IRM with Microsoft Front Page

• Internet Information Services and the IRM

• Implementing IRM Version 2 Features

Whether your property is looking to increase IRM traffic, seeking assistance with the IRM customization, or you are planning an IRM installation, this extra day in Vail will prove invaluable.

RDP encourages early enrollment for this one-day seminar.  In order to maximize the seminar's effectiveness, enrollment is limited to the first 20 customers.

Cost for the one-day seminar  on Monday, June 13th, 2003 is $250.00

Name

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Title:

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Company:

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Enter $500 if you plan on attending the optional two-day Crystal Reports certification class at RDP Headquarters Friday June 6^th, and Saturday June 7^th, 2003.

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Enter $750 for the Full Conference Package ($850 if after 4/10/2003):

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Enter $250 if you plan on attending the optional one-day seminar, “Optimizing the Internet Reservation Module” at RDP Headquarters on Friday, June 13^th, 2003.

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Add lines 1, 2, and 3.   This is your Total Conference and Training Cost:

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