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Knowledge Base		 RDP-DOS
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Updated 09/21/07
Added 11/07/06

Updating or Installing the Reporter
Crystal Reports Module

All RDP customers should use RDPWin for all reports.  We no longer support the DOS Reporter.  See Adding RDPWin for RDP-DOS customers - New feature List.

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RDP Reporter must be running 8.5.  If upgrading, customers must reinstall the Reporter Client on every workstation.  View enhancements.  To determine the version of Reporter installed at your property, start Reporter.  The version is in the top left corner.  In the example below the version is 8.5.001.

RDP Reporter/Crystal Reports Components

The RDP Reporter is designed to view and print RDP Crystal Reports with the RDP-DOS system and to send e-mails.  The installation and update of Reporter is not required for those customers using our RDPWin system.  Instructions for installing RDP Reporter are set out below:

  1. The RDP Reporter.exe must be copied once to your network into the \RDP1202\Reports folder during the initial installation and each time RDP modifies the Reporter program.  See Updating Reporter.
     
  2. RDP standard Crystal Reports and associated DDF files must be copied during installation to the network drive and repeated each time RDP releases additional standard reports.
  3. The RDP Reporter.exe has associated "DLL" files that must be installed on the "C" drive of each workstation that will use RDP Reporter.  This process must be done on each workstation during initial installation of RDP Reporter.  It must also be repeated when RDP Reporter changes to a new "major version".  The "major version" is indicated by changing the first number of the version, such as changing from version 7.58 to 8.5.4.  (ie, from "7.xx to 8.xx is a major version change that requires the re-installation of RDP Reporter DLL files on all workstations using Reporter).  See item "3" below for instructions to install the Reporter DLL files on each workstation.

    Note:  When there is a "minor" change, such as from Version 8.5.4 to 8.5.5, you do not need to reinstall the "DLL" files.  Only a new reporter is required.  

Warning:  RDP Reporter is only supported on Windows 2000 Professional or XP Professional workstations.  Windows 95/98/ME/NT are not supported.

  Why you need this... Server or Client Installation When to Install or Update Download Directions
RDPWin After 2/1/2004, customers should use RDPWin's version of Reporter. Each workstation After 2/1/2004 - Use RDPWin, not Reporter.  RDPWin is much more powerful, with many new features. Call RDP at 970-845-7108 for RDPWin.
Reporter

Print or view RDP Standard Crystal Reports.

Send individual or mass emails.

 Server only
  • Initial RDP Installation
  • When Reporter version changes
  • Install once on server
 Click here for directions.
Reports Contains all RDP Standard Crystal Reports and associated DDF files. Server only
  • Initial RDP installation
  • When RDP releases new standard Reports
  • Install once on server
 Click here for directions.
Client DLL files Contains DLL files and other components needed for RDP Reporter to run. Each workstation
  • Initial RDP installation
  • When Reporter version changes
  • Must install on each workstation that will use Reporter
  • Windows XP or 2000 only.  Not supported on Win 95/98/ME/NT
 Click here for directions.

New Installation

A new installation requires purchase of the Crystal Reports Module from RDP Sales at 970-845-1140.  After purchase, please call RDP Support at 970-845-7108 for installation instructions.

Updating Reporter.exe
Current Version as of 6/8/2004 is 8.5.010

  1. Close the RDP Reporter application on all workstations. This is critical, as the update cannot save the new Reporter program if the old one is open on any workstation.
  2. Click here to download Reporter.exe from RDP's FTP site
  3. Click the Save button.  Use the "Save as" drop-down box and browse to your RDP\Reports folder on your data server.  The file must be saved to the data server, to the RDP\Reports folder.
  4. Click Save.  If an error occurs it probably means that the Reporter is still open on a workstation. The error usually appears as below:
  5. Once saved, start the Reporter on a workstation and verify the version is correct.  The version in the upper left corner should match the version just installed.

Please call RDP Support at 970-845-7108 with any problems or questions.

Install and Update Reports

  1. Click here to download the file RDPRptr-Server-8-5-009.exe (Rev 8.5.009 - 6/7/2004).
  2. Click the Save button.  Click the "Save as" drop-down box and browse to the RDP folder on the data server.
  3. Click Save.
  4. Once saved, the "Download complete" box should appear.  Select "open".  As an alternative, start the installation by selecting Start | Run.  Browse to the RDP folder on the data server and select the file name that was just downloaded.
  5. Follow the installation prompts.  When prompted for the installation directory, make sure to browse to the RDP directory on the data server, for example F:\RDP.
  6. Continue with the Server Installation Program by pressing "Next>" and follow the prompts.
  7. Once saved, start the Reporter on a workstation and verify the version is correct.  The version in the upper left corner should match the version just installed.

Please call RDP Support at 970-845-7108 with any problems or questions.

Install and Update the Client (Workstations)

Follow the steps below to install the RDP reporter Client on each workstation.

  1. Click here to download the CLIENT installation file RDPRptr-Client-8-5-006.exe. (Rev 8.5.006 - 2/5/2004, bytes.)
  2. Click Save.  Click the "Save as" drop-down and browse to the RDP folder on the data server.
  3. Click Save.
  4. Once saved, the "Download complete" box should appear.  Click Close.
  5. From each workstation, select Start-Run-Browse and select the file just downloaded.  Highlight this file, click Open, and then OK.
  6. Follow the installation prompts.
  7. When prompted for a Destination Folder use the default settings.
  8. After the installation is completed, add the Reporter icon to the workstation's desktop.  Right-click on the desktop.  Select New | Shortcut and enter in the path (i.e. F:\RDP\Reports\Reporter.exe).  Click NEXT and then FINISH.
  9. Repeat Steps 5-8 for each workstation.

If you have any problems with the update, please call RDP Support at 970-845-7108.

Troubleshooting the Client Installation

The RDP reporter Client must be installed on each workstation.  Installation results vary depending on the operating system and any other applications installed on that workstation.  If errors are encountered during client installation, try un-installing the reporter with the steps below:

  1. Select Start - Settings - Control Panel - Add Remove Programs.
  2. Remove all programs with the words Reporter.  You may see "RDP Reporter", or Reporter, or Reporter.exe, depending on what has been installed on this workstation.
  3. Reboot the workstation and repeat the installation steps above.

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