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Hot Topics
New Credit Card Interface

Critical Customer Action Item - PCI Compliance

Major changes to PCI and EMV rules now require that all RDP Customers change their Credit Card Interface ASAP or risk facing greatly increased liability and potentially the loss of the ability to use Credit Cards at all.
Please read "PCI Compliance Overview" and then contact Rita Gale at 970-845-1143 or to schedule your conversion to RDPWin Version4.
Mobile IRM
RDP is pleased to announce the Mobile IRM, which allows guests to make Internet Bookings using any SmartPhone or Tablet.   Over 50% of all reservations are now made on Smart Phones!
See "Mobile IRM"
RDP News

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Support Type Contact Info Hours
RDP Support - Standard Hours 970-845-7108 Mon - Fri  7am to 6pm MST
Web Support (RDP holidays) Open Support Ticket Mon - Fri  7am to 6pm MST
RDP 24-Hour Emergency Support Click for Details 24 hours / 365 days
Protobase (Elavon) Credit Card Support 866-709-7880 Mon - Fri  8am to 5pm MST
VRP Credit Card Support - Support Details 866-202-4252 Option 3 VRP Support Details
RDP Pre-printed Forms 800-737-7277 Mon - Fri  8am to 5pm MST
Pervasive Support 800-287-4383 Mon - Fri  8am to 5pm MST
Knowledge Base Article Index - Includes all RDP products.  Search these before entering a support ticket.

RDP Product Support Options
Version 3 Updates Version 4 Updates RDP-DOS Crystal Reports
Overview Overview Overview Overview
RDPWin Knowledge Base RDPWin KB /  V4 Only KB   Knowledge Base Knowledge Base
IRMNet Knowledge Base IRMNet KBV4 Only KB   New Features New Features
Updates Updates Updates Update to Crystal 2011
Install Instructions Version 4 Overview Hardware Required Hardware Required
Hardware Required RDPWin3 to RDPWin4 E-Mail Capabilities Sample Crystal Reports
RDPWin3 & PCI Compliance RDPWin4 & PCI Compliance Interface Vendors E-Mail and Reporter

CRMWeb Support Topics Other Topics Pervasive
Overview Support Contract Frequently Asked Questions (FAQ) Overview/Purchase
Knowledge Base Interface Knowledge Base 10 New Modules Available Knowledge Base
Documentation Enhancement Request Wireless Internet Interface Terminal Services
V3 Updates  V4 Updates Custom Programming GDS Interface Introduction Installation
Hardware Required Downloads and Docs Changing Credit Card Processor Updates
    IRM Installation Checklist Hardware Required
      Pervasive Website
IRM.Net and RDP Overview Links

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