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Support Type Contact Info Hours
RDP Support - Standard Hours 970-845-7108 Mon - Fri  7am to 6pm MST
Web Support (RDP holidays) Open Support Ticket Mon - Fri  7am to 6pm MST
RDP 24-Hour Emergency Support Click for Details 24 hours / 365 days
Protobase (Elavon) Credit Card Support 866-709-7880 Mon - Fri  8am to 5pm MST
VRP Credit Card Support - Support Details 866-202-4252 Option 3 VRP Support Details
RDP Pre-printed Forms 800-737-7277 Mon - Fri  8am to 5pm MST
Pervasive Support 800-287-4383 Mon - Fri  8am to 5pm MST
Knowledge Base Article Index - Includes all RDP products.  Search these before entering a support ticket.

 
RDP Product Support Options
RDPWin IRM.Net RDP-DOS IRM Classic Crystal Reports
Overview Overview Overview Overview Overview
Knowledge Base Knowledge Base Knowledge Base Knowledge Base Knowledge Base
Revision Index New Features New Features New Features New Features
Documentation Documentation Documentation Documentation Documentation
Updates Ver. 2 or Ver. 3 Updates Ver. 2 or Ver. 3 Updates Updates Update to Crystal 2008
Hardware Required Hardware Required Hardware Required Hardware Required Hardware Required
RDP-DOS to RDPWin IRM.Net Tips E-Mail Capabilities IRM Tips Sample Crystal Reports
RDPWin3 & PCI Compliance IRM.Net Best Practices Interface Vendors Virtual Store for IRM E-Mail and Reporter
RDPWin Checklist IRM.Net & PCI Compliance RDP-DOS to RDPWin Installation Checklist Custom Reports

CRMWeb Support Topics Other Topics Pervasive
Overview My Installation Frequently Asked Questions (FAQ) Overview/Purchase
Knowledge Base Customer Training 10 New Modules Available Knowledge Base
Documentation Enhancement Request Wireless Internet Interface Terminal Services
Updates Ver. 2 or Ver. 3 Custom Programming GDS Interface Update Installation
Hardware Required Downloads and Docs System Installation Checklist Updates
  Interface Knowledge Base IRM Installation Checklist Hardware Required
  Support Hours/Holidays Changing Credit Card Processor Uninstalling
  Support Contract Annual Customer Conference Pervasive Website
IRM.Net and RDP Overview Links

 
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