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PCI Payment Card Industry Security Standards Council (PCI SSC) is mandating all companies that take credit cards be PCI compliant by July, 2010.

This is very important to RDP and also to all our customers.
Please see RDP PCI Compliance for full details.

Support Closed July 3, 2008, in Observance of  Independence Day
Support Type Contact Info Hours
RDP Standard Hours Support 970-845-7108 Mon - Fri  7am to 6pm MST
Web Support (RDP holidays) Open Support Ticket Mon - Fri  7am to 6pm MST
RDP 24-Hour Emergency Support Click for Details 24 hour/365 day Support
RDP Sales Click for Details Mon - Fri  8am to 5pm MST
Protobase Credit Card Support 866-709-7880 Mon - Fri  8am to 5pm MST
RDP Pre-printed Forms 800-737-7277 Mon - Fri  8am to 5pm MST
Pervasive Technical Support 800-287-4383 Mon - Fri  8am to 5pm MST


RDP Product Support Options
RDPWin IRM.Net RDP-DOS IRM Classic Crystal Reports
Overview Overview Overview Overview Overview
Knowledge Base Knowledge Base Knowledge Base Knowledge Base Knowledge Base
Major New Features New New Features New Features New Features New Features
Manual Manual Manual Manual Manual
Updates Updates Updates Updates Update to Crystal 2008
Hardware Required Hardware Required Hardware Required Hardware Required Hardware Required
RDP-DOS to RDPWin IRM.Net Tips E-Mail Capabilities IRM Tips Sample Crystal Reports
RDPWin Training   Interface Vendors Virtual Store for IRM E-Mail and Reporter
RDPWin Checklist   RDP-DOS to RDPWin Installation Checklist Custom Reports

CRMWeb Support Topics Other Topics Pervasive
Overview My Installation Frequently Asked Questions (FAQ) Overview/Purchase
Knowledge Base Customer Training 10 New Modules Available Knowledge Base
New Features Enhancement Request Wireless Internet Interface Terminal Services
Manual Custom Programming GDS Interface Update Installation
Updates Downloads and Docs System Installation Checklist Updates
Hardware Required Interface Knowledge Base IRM Installation Checklist Hardware Required
  Support Hours/Holidays Changing Credit Card Processor Uninstalling
  Support Contract Annual Customer Conference Pervasive Website

IRM.net and RDP Overview Links

Hardware and Third Party Software Requirements Overview
Workstations Windows XP Pro or Vista Business or Ultimate (32 bit).  Windows 95, 98 and 2000 are not supported.
Servers Windows 2003 or 2008 (32 or 64 bit) and at least 4GB of memory.
Pervasive Pervasive Version 9.52 or higher is required.  Version 10.10 is recommended.  See Pervasive Overview
Printing RDPWin supports all standard Windows Printing environments.
Web Connection To meet PCI requirements, a web based support connection will be available by June 2009.
More Information Hardware Requirements

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