Home RDP Sales Contact Us Training  
RDP Support (970) 845-7108
RDPWin
Knowledge Base		 RDP-DOS
Knowledge Base		 IRM and IRM.Net
Knowledge Base		 Crystal
Knowledge Base
         

Resort Data Processing Customer Support


Vacation Home Rentals

Hotel and Resorts

Condo Hotels

Timeshares

Search RDP Support
RDP Support ResortData.com

Resort Data Processing (RDP) provides the highest quality technical support by answering the phone directly, without wading through endless voice-mail menus.  Technical support is available 24 hours a day, 365 days a year.  See phone numbers below.

Hot Topics at RDP Support

Department Phone # Hours
RDP Standard Hours Support 970-845-7108 Mon - Fri  7am to 6pm MST (RDP holidays)
RDP 24-Hour Emergency Support Click for Details 24 hour/365 day Support
Extra charges may apply
RDP Sales 970-845-1140 Mon - Fri  8am to 5pm MST
SDC Credit Card Support 866-709-7880 Mon - Fri  8am to 5pm MST
RDP Pre-printed Forms 800-737-7277 Mon - Fri  8am to 5pm MST
Pervasive Technical Support 800-287-4383 Mon - Fri  8am to 5pm MST

Support Options
RDPWin RDP-DOS Internet Reservation Module (IRM) IRM.Net Crystal Reports
Overview Overview Overview Overview Overview
Knowledge Base Knowledge Base Knowledge Base Knowledge Base Knowledge Base
New Features New Features New Features New Features New Features
Manual Manual Manual Manual Manual
Updates Updates Updates Updates Update to Crystal XI
Hardware Required Hardware Required Hardware Required Hardware Required Hardware Required
RDP-DOS to RDPWin E-Mail Capabilities IRM Tips IRM.Net Tips Sample Crystal Reports
RDPWin Training Interface Vendors Virtual Store for IRM New IRM.Net Released E-Mail and Reporter
New Change Tracking RDP-DOS to RDPWin Installation Checklist    

Support Topics Other Topics Pervasive (Btrieve)
Support Hours/Holidays Frequent Questions (FAQ) Overview/Purchase
Customer Training 10 New Modules Available Knowledge Base
Enhancement Request Wireless Internet Interface Terminal Services
Downloads and Docs GDS Interface Update Installation
Interface Knowledge Base System Installation Checklist Updates
Printing In Legacy RDP-DOS IRM Installation Checklist Hardware Required
Support Contract Changing CCard Processor Removing/Uninstall
Annual Customer Conference 2006 PCI Credit Card Rules Pervasive Website

Links to RDP Data Server and Internet Reservation Module (IRM) documents

Supported Environments as of 8/17/2007
Workstations All workstations must use Windows XP Professional with all service packs installed.  RDP no longer supports Windows 95, 98, ME, or 2000 Workstations and does not support Windows Vista.  For RDPWin, a minimum of 1 GB of RAM and a Pentium 3GHz processor or faster are required.
Servers The data server must be Windows 2000 or 2003 with all service packs installed and at least 4GB of RAM.  RDP no longer supports Novell Netware Servers. 

As of January 2008, Microsoft is soon releasing a new Windows Server 2008; however, RDP does not support this new server yet.  Feel free to call RDP Support at 970- 845-7108 with any hardware questions.
Pervasive The Pervasive database must be Version 9.52 or higher with all Service Packs installed.  See Pervasive Overview.
Printing Issues RDPWin supports all standard Windows Printing environments.  Our legacy RDP-DOS system may not be able to print if the printer is USB, TCP/IP or wireless.  Additionally, printing remotely with Terminal Services or Citrix may not work with RDP-DOS.
NetMeeting or 
Remote Desktop		 To provide the highest level of support, RDP requires access to your system with Remote Desktop or Microsoft NetMeeting.  Carbon Copy and other remote tools are not supported.  See Hardware Requirements for more details.
RDPWin RDPWin is our Microsoft .Net Windows-based software.  It accesses the same database at the same time as your existing RDP-DOS and Internet Reservation Module (IRM).  Please review:
For more information see Hardware Requirements.

Home RDPWin RDP-DOS IRM/IRM.Net Preprinted Forms
Version 2.xxx Upgrade to RDPWin Link to Marketing Site Support: 970-845-7108
Training Vendor Interfaces Troubleshooting Sales: 970-845-1140